I recently had the most unfortunate experience of having to deal with their "customer support" and am wondering without going into detail if others are having or have had similar experiences? I am at the point where I have nothing good to say about them and I am restraining myself from saying how I really feel but trust me when I say, it's right there on the surface and I could explode into a volcano of verbal bashing and set free my anger with them at any moment.
I have been given conflicting information from one rep to the next. I have been given false information. I have been flat out lied to. I have been told they are resolving my issue when they actually aren't. I have received hostile responses from reps (and managers). I have experienced reps that make decisions based on emotions as opposed to business. I have even experienced one rep who threatened to shut my account down for continuing to demand a resolution and expressing my dissatisfaction with the way they have treated me, the way they have treated my account and the lack of resolution and support with my account.
I'm under the impression that they believe they have more staying power than they do, sorta like, they got a lot of accounts quickly and have that almighty powerful feeling and fail to realize how quickly it all goes away when you step on one too many toe. I'm going to be closing my account based on the way things played out for me. I feel they do not deserve my business and would rather wait for snail mail to deliver my payment than to continue paying them their ridiculous fee's for such horrible service and (or) have to deal with the morons again!



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