Repeatedly I get told by customers trying to call directchat, that I am "currently not offering this service", when in fact I am ready and waiting, directchat enabled and the icon in green on my page. I have had 0 calls even when logged in all yesterday and today, so I rang my number off my home landline only to hear the message "not offering this service"... !!
This has been going on for months and AW don't seem concerned. Has anyone discovered a solution to the problem yet, or even the reason? Thanks



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