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Thread: getting dicked around by SM support?

  1. #1
    Senior Member PeachyPie's Avatar
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    Default getting dicked around by SM support?

    For some reason SM never remembers my email account if I forget my password and try to retrieve it. I called support a while back and they gave me a new password with no trouble. I lost the paper I had the new password on and I tried to call today and the man on the phone was super rude and said that the number I called was for "customers only" and that since I am a model and not a customer I can "only get help from email support." What the fuck? I'd prefer to get help on the phone since it takes SM so long to help models out over email (it's been hours and no answer) and they are often unhelpful.

    What the fuck is wrong with them? I'm so frustrated arrghhh! I need to get back to camming regularly!

  2. #2
    Featured Member DiamondCupcakes's Avatar
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    Default Re: getting dicked around by SM support?

    They don't help anyone over the phone. In surprised the helped you the first time. I couldn't stream for 2 weeks straight an they refused to speak with me at all unless it was through the email support an what's more they took forever to respond and repeated the same questions over an over like a had a new person was reading the responses every time. Annoying as shit. Sorry girly. They are notorious for being terrible =/

  3. #3
    God/dess Juliette25's Avatar
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    Default Re: getting dicked around by SM support?

    Streamate support has been and may always be a giant fucking joke with an unsatisfying punch line.

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  5. #4
    Banned Fridays's Avatar
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    Default Re: getting dicked around by SM support?

    yep....
    Im asked them 3 times what bank issues the checks.. when they send checks, and they dont answer to that..
    also I have change my payment method and inside my account it does not look updated.. and they keep telling me i have to update..
    wtf

  6. #5
    God/dess Cam_Model_Jess's Avatar
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    Default Re: getting dicked around by SM support?

    Yep. There are very few people in customer support who will help models. There is one particularly mean asshole of a man working there. If you get him, just hang up and call back. Sometimes they'll help you out but it's very rare. Unfortunately you just have to wait for them to answer your e-mail.

    You can send multiple e-mails. Sometimes that gets faster results, but sometimes you just get a snarky response b/c the same person read all of your e-mails.

    And... sometimes I get responses from two different people to the same e-mail. Different responses, with one sounding like a bot and the other like a real person.

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  8. #6
    God/dess SarahTime's Avatar
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    Default Re: getting dicked around by SM support?

    Quote Originally Posted by Fridays View Post
    yep....
    Im asked them 3 times what bank issues the checks.. when they send checks, and they dont answer to that..
    also I have change my payment method and inside my account it does not look updated.. and they keep telling me i have to update..
    wtf
    I'm not sm support but I can tell you what bank it is Friday when my check comes. I want to say its Plaza bank in Seattle, WA. And all paper checks are sent on Wednesday. If you get them sent FedEx they will arrive Friday. Regular mail I'm not sure when they will arrive.
    xoxo ~ Sarah




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  10. #7
    God/dess Cam_Model_Jess's Avatar
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    Default Re: getting dicked around by SM support?

    Depending on where you are in the US, you should get your check between Friday and Monday. If you live on SM's side of the country (near Washington), you should get it Friday. Living on the other side of the US from SM, you should get yours on Saturday.... sometimes on Monday. I think there were two times when mine came on Tuesday.

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