Last week I took a private load of 200$ to my payoneer , my customer checked his bank and the funds were shown as gone from his bank - the payment on my end however was showing as pending to be accepted . The fact the funds were shown from the guy as gone ( and I know him well enough to trust him ) made me think he had very likely made the payment - however the fact it was showing as pending - ( not ''accpeted'' and waiting to load but pending acceptance ) made me aware of a possible issue . I mailed Nissim , who told me usually payments are accepted within minutes - and then go to the waiting to load stage - however in this case payoneer needed some additional information from my client to verify the payment . I explained this to the customer, and he paid me via an alternative method , and his funds were released back to him via payoneer promptly - showing me the following error messageSo my point is , just because the payment has left your customers account , does not mean the transaction has been verified - Payoneer may temporarily show the customers funds as having left their account, but if they need more information from the customer, the funds will be automatically sent back . Ideally wait for payments to be loaded to payoneer, but if you can't wait the 2 -3 days , at LEAST wait for them to be ACCEPTED , Accepted should not be confused with being loaded - If the payment hasn't been accepted , there is a good chance you won't get it !
3935761 04/30/2012 21:06 Customers name $200.00 Missing information, please contact Customer Support
Happy camming !![]()



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