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Thread: Fuck you SM Support. I need to work. Stop being useless, please.

  1. #1
    Featured Member Incantatious's Avatar
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    Travel Fuck you SM Support. I need to work. Stop being useless, please.

    It's been two days now and I still can't fucking log in to my account. I need to make money. It's kind of important.

    After emailing support and sending two direct messages to SM on Twitter about the fact that I can't log in, Streamate have taken two days to simply inform me that the site issues are now over.... That's all. No help. No nothing.

    What the actual fuck!? They're clearly not over or there is some kind of problem with my account which needs to be resolved - do you think I'm sending you messages for fun? Fuck this shit.

    So, two days since I got in touch, and I still have had no help about the goddamn problem.

    I guess it'll take two more days for them to respond, in which they'll probably ask me something like "What exactly is the problem?"

    What an utter shitty jerkfest SM support is.




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  3. #2
    Featured Member bigbootyjudy1's Avatar
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    Default Re: Fuck you SM Support. I need to work. Stop being useless, please.

    Im so sorry that your account is still messed up.I wish Streamate would care about their models a little more.SMH

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  5. #3
    Newbie mstuscany's Avatar
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    Default Re: Fuck you SM Support. I need to work. Stop being useless, please.

    Dang girl I hope your up again! I was completely frustrated yesterday and did all sorts of stuff to my computer thinking it was me. I have to make serious cash like 2000 a week and only get to work 4 days and they cut me out yesterday. I found that when I said I lost my password and they reset and sent me and new one with in 2 mins that I was then able to work!! I have had no issues today and at least hit 700 so I pray that I make up for it now with only the mornings to work the rest of the week!! Shoot!!

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  7. #4
    God/dess SarahTime's Avatar
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    Default Re: Fuck you SM Support. I need to work. Stop being useless, please.

    Have you tried sending Vanessa a message on here? Maybe she can look up your account and see if there is some issue?

    Also, I realize this is quite obvious, but have you tried changing your password?

    I was having an issue lately where every single time I entered my username and password it would tell me it was wrong, and to try again. It would take at least 3 times of the SAME user/pass combo before it let me in. Have you tried logging in several times in a row to see if you can get in? That's what I had to do. Not sure why...?
    xoxo ~ Sarah




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  9. #5
    Veteran Member Crustyz's Avatar
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    Default Re: Fuck you SM Support. I need to work. Stop being useless, please.

    Yeah, I recommend changing your password. This happened to me a couple weeks ago. It takes a couple minutes, and it's easy. I don't know why this happens so much. I've already had to change it twice.

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  11. #6
    Senior Member aven's Avatar
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    Default Re: Fuck you SM Support. I need to work. Stop being useless, please.

    In my quest to get gold show from sm. I learn 3 things about sm model support
    1. I don't think English is most of their first language. ( I think the look for keywords so that they can use there pre written answers.)
    2. be super clear and talk to them like they are a child (use bold, numbers, accuses them for not reading it)
    3. they do have model specialist support which like the next level up or something. they are helpful and can look into things and fix things.

    But then again it did talk me over 2 months and like 12 email to be put in touch with this specialist but once I was I got gold show like 20 min later...

    so how knows

    and just keep trying

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  13. #7
    Featured Member bubblegumbitch's Avatar
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    Default Re: Fuck you SM Support. I need to work. Stop being useless, please.

    even if you are suspended you should still be able to log into your account. when i was suspended, all they did was lock up my streaming button and it had a countdown til i was off my susp. if you are not able to simply log into ur account at all. the problem may lay with you. try changing ur password like the others have already suggested.

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  15. #8
    Senior Member DEUCESWILD's Avatar
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    Default Re: Fuck you SM Support. I need to work. Stop being useless, please.

    I couldn't log in yesterday, but I was using google chrome and it wasn't recognizing my username/password. I tried logging in using Internet Explorer instead and it let me in. Maybe you can try that. It may be an issue with the browser your using.

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  17. #9
    God/dess TheBrownFox's Avatar
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    Default Re: Fuck you SM Support. I need to work. Stop being useless, please.

    Sounds like SM has about as many issues as MFC does (both are high traffic sites). I know models have also been saying that they have issues when they're trying to start their timers for their GOLD shows.
    My referral link for models to join the Boleyn Models daily pay program
    https://cammodelpay.com/ref?page=&campaign=&affToken=NDcx

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  19. #10
    Featured Member JoJoX's Avatar
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    Default Re: Fuck you SM Support. I need to work. Stop being useless, please.

    making money is important- obviously- so why not try mfc next time sm is down? mfc has a very quick sign up... i know a lot of girls love sm and hate mfc but SOME money is better than no money.

  20. #11
    Veteran Member KimKlass's Avatar
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    Default Re: Fuck you SM Support. I need to work. Stop being useless, please.

    Hi ladies, I'm super new here, so this is my first post. *waves*

    I work for SM, and I'm really surprised that some of you are having such trouble with them. I've been working for them for just about 3 weeks, which isn't long, but I haven't had any trouble so far. All of my questions have been answered within two days- max. And believe me, I have had several questions, because they don't do great with showing you how things actually work until you actually jump in and figure it out when you start your first show. I had a particularly embarrassing incident on my very first shift that could have been avoided with further instruction. Overall though, I have no gripes. I message them through my SM account, and haven't had any complaints so far. IDK what to say if you can't access your account, period, though. Sorry : (

  21. #12
    Member zore's Avatar
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    Default Re: Fuck you SM Support. I need to work. Stop being useless, please.

    I've been told what the problem is with the logging in issue.

    The problem is that SM's new system expects passwords to have a minimum of: ONE upper-case letter, ONE lower-case letter & ONE number in it...

    If your current password doesn't comply with the new criteria (above) ... the system gets "confused" and it takes multiple attempts to log in.

    The solution?

    Reset/change your password and make sure the new one satisfies the above criteria - then you should be able to log in with your new password without any problems, first time.

    I was wondering what was going on myself - thought I was going crazy entering the same password again and again

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  23. #13
    God/dess Cam_Model_Jess's Avatar
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    Default Re: Fuck you SM Support. I need to work. Stop being useless, please.

    This may have been part of the issue, but it certainly wasn't the entire issue. My password already complies with that structure (since most sites are now that way), and I still couldn't log in the other day.

    So while that may have been one of the issues, or may be an ongoing issue for some ladies who regularly have this issue, it was probably just easier for them to start telling people this than to admit that their servers crashed.

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