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Thread: SM = the best support !!

  1. #1
    Veteran Member naughtycamgirl's Avatar
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    Smiley SM = the best support !!

    I was having a great time on sm today, then I get a guy in my pvt, he didn't seem to be interested to the show, he asked me where I live I answered him, then he asked me for real sex for money, I refused, he get out and rated me 1 !! ( I 've never had 1 * before)
    I took a screenshot and emailed sm, and less than 10 minutes later they answered me and told me that they removed the rating and they will investigate about it ( well I don't know what they mean by investigate about it, but I am happy because they were very quick and efficient )
    Thank you SM

  2. #2
    God/dess Cam_Model_Jess's Avatar
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    Default Re: SM = the best support !!

    ^They mean they'll review your cam session and warn the customer that soliciting prostitution is illegal and they will possibly suspend his customer account.

    Or... they'll just do nothing.

    Either way, awesome that they removed the rating.

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  4. #3
    Featured Member Incantatious's Avatar
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    Default Re: SM = the best support !!

    It's fantastic that they removed the rating. But from my perspective, the fact SM support actually done their job shouldn't be something which we should feel compelled to post about. The only reason it really is something to write home about, is because a huge percent of the time, (from my experience and that of others as we can see here on CC), their reputation as being a reliable, prompt, informative and helpful service to those who actually work for them (us), is bad.

    Sometimes they'll respond. Sometimes they won't. Sometimes they'll be helpful. Sometimes they'll be less than useless. Sometimes they're quick. Sometimes you will be literally pulling your hair out, desperately searching for help from other sources because the problem you're having has prevented you from actually working altogether.

    As they are, they're haphazard and completely unreliable. They are so far from being "the best support", that if you happen to strike lucky and they are actually doing their job, allowing you to perform your job efficiently, it can kind of really make your day... But it shouldn't be like this.




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  6. #4
    Veteran Member naughtycamgirl's Avatar
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    Default Re: SM = the best support !!

    I've been with sm for 1 year, they have always answered to my question quickly and efficiently, I can't complain about them, maybe I am just lucky
    Quote Originally Posted by Incantatious View Post
    It's fantastic that they removed the rating. But from my perspective, the fact SM support actually done their job shouldn't be something which we should feel compelled to post about. The only reason it really is something to write home about, is because a huge percent of the time, (from my experience and that of others as we can see here on CC), their reputation as being a reliable, prompt, informative and helpful service to those who actually work for them (us), is bad.

    Sometimes they'll respond. Sometimes they won't. Sometimes they'll be helpful. Sometimes they'll be less than useless. Sometimes they're quick. Sometimes you will be literally pulling your hair out, desperately searching for help from other sources because the problem you're having has prevented you from actually working altogether.

    As they are, they're haphazard and completely unreliable. They are so far from being "the best support", that if you happen to strike lucky and they are actually doing their job, allowing you to perform your job efficiently, it can kind of really make your day... But it shouldn't be like this.

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  8. #5
    Featured Member Incantatious's Avatar
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    Default Re: SM = the best support !!

    You are incredibly lucky.




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  10. #6
    Member Lilly_Love's Avatar
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    Default Re: SM = the best support !!

    We have been constantly treated with rudeness and disrespect from their customer support. Not only that but normally if i have an issue, i have to email them between 2 and 5 times to even get a response. And if you get banned, forget about getting it fixed. If you're being stalked, forget about them helping with that too. We have people mass reporting and stalking us, they told us what state they were in and that we should just block the whole state. Now, i don't know about you guys, but California is a big traffic state that i'm not willing to just wipe off my traffic. The fact is though, as a model you are nothing more to them then a customer. And by the way, customers actually get a 1800 number they can contact support with 24/7. Don't you all think as models, we should be the first to get instant support in case of emergency situations?
    I'm glad they helped you out though and got that fixed for you. It's nice to know they're not always just BLEH.

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  12. #7
    God/dess Cam_Model_Jess's Avatar
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    Default Re: SM = the best support !!

    ^It doesn't even make sense for them to tell you to block that state. They're fully aware that their geo-blocking doesn't really work for those who already know you exist. If you really do have someone stalking you, they're going to find you even with the geo-restriction... and they know that. The only thing geo-restrictions are good for is keeping you out of ads, and there are even reports that they're not honoring that ad restriction.

    /threadjack

    In general, I have found SM support to be very lacking, but that's not news around here. I've been treated with disrespect, I've been ignored, and I've been very frustrated over their lack of coherent/relevant responses.

    However, there have been a few times when they were very helpful to me & I was grateful that there was at least someone answering my e-mail on those particular days.

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