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Thread: C4S - Address Change

  1. #1
    Veteran Member innes's Avatar
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    Default C4S - Address Change

    This has happened to me TWICE ... I change my address in C4S and it sends my cheque to my old address.

    I moved last August and I changed my address in the middle of August to my updated address. I didn't receive a cheque until November and it was sent to the old address (which happened to be my parents address ... so I still got it ... but I don't want it mailed to my parents address obviously!!).
    Now again, I moved at the end of April, and I changed my address at that time as well. My next payment was July 5 and the cheque was sent to my old address as well. (I had redirect on for the post office so I did receive it.)

    I keep emailing support and they say "change your profile". I *HAVE* changed my profile - I'm extremely computer savvy, it's not that hard to change an address. I keep asking if there is another spot I need to change it and they say no, just your profile. I have taken a screenshot of my profile page with my current address and emailed it to them and they don't seem to get it.

    They keep asking what my address is - I've told them a gazillion times (okay, like 3 or 4 times) and they keep changing it then changing it back to the old address or something. I don't know.

    Anyone else have this problem?? Anyone know what I should do??
    InnesX

  2. #2
    God/dess TheBrownFox's Avatar
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    Default Re: C4S - Address Change

    That's gotta be a pain in the ass. I think you should contact C4S using EVERY method of contact you can think of...e-mail, create a support ticket directly on the site (do they have that?), send them a message on Twitter, and call a phone number to speak to someone directly.

    I know there's threads on here where Sara of C4S has posted, and I think she may have contact info in her SW signature.
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  4. #3
    Featured Member maryjaynexo's Avatar
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    Default Re: C4S - Address Change

    Yeah, definitely email them directly. I couldn't get my bank transfer issues sorted out until I spoke directly with someone through email. Very very helpful though, I love C4S staff.




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  6. #4
    Featured Member HaydenBlue's Avatar
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    Default Re: C4S - Address Change

    Look through your admin panel for Neil (the owner of C4S) call him directly. He's awesome and he'll get it sorted for you.







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