



Missy I'm so so so so sorry that happened to you. What a complete nightmare! I don't know if you remember but SM had a bug a while back (about a year) which caught me out (it streamed my current private in free chat despite the fact that there were guys paying in my private chat) so I know a little bit about how you feel. Big hugs!




Okay , I'm so pissed ! I wrote to them regarding only being paid 20% for what my viewer spend on me , MY refferal ! they wrote back to tell me , that's because he wasn't viewing me , he was viewing someone else ... I wrote back to say , well if he was viewing someone else, he was viewing me at the same time , they wrote back to ask how I know - I wrote back to tell them 'BECAUSE I WAS THERE WHEN HE CAME INTO PRIVATE WITH ME' and the stats for that 20% show at exactly the same time he was in with ME !!! SO they wrote back and said the following ......
He did visit you on 6/22 and you earnings on 6/22 do reflect that. He has not engaged in any billable sessions with you since the 22nd of june.
Streamate Performer Support
[email protected]
This is completely irrelevant . Obviously this is the session me and the reffered client had BEFORE last night .... It has nothing to do with the issue at hand which is , I've been paid 20% instead of 75% ----- and no he wasn't sat in someone elses room, he was sat in MINE !!!! I have no way to prove it . Now they tell me we didn't have any billable sessions since June - which we clearly did , LAST NIGHT ! So basically , I've asked them why I've been underpaid , and they've wrote back and called me a liar! Short of screen filming EVERY session I do there .. Just in case it doesn't show up in my earnings what can I do ! WTF ! So I've mailed back , and told them exactly that ----- That I am beat , because I have no way of proving he was in with me ... but that I will tell everyone I know what happened to me , because it's all I can doI feel really down hearted at the moment ... Not only have I been parading about naked in Free chat ---- I've not even got fucking paid for my private, from my OWN customer !!!! ( My own refferal , and they stole 80% of his spends on me ) What an effin joke . Just venting here - and also a heads DOWN for everyone else to keep a vigilant eye not only on their streams - but also on their PAY ! ( especially if you refer a lot of your own guys there , which I do , I tend to use it for that very purpose !!! ) ... Which I guess is a win situation for streamate, as I took a lot of high payers there ,,,,, No more !
Fed up .



When you next see him could you ask this customer to contact support and tell them he did have a session with you?
OMG missy what a nightmare! UGH. SM get your shit together? Where is vanessa? Can she not address any of this?




That's what I mailed support --- I said , My customer will verify that he did session with ME . They basically wrote back and said ... There has been no record of any paid blah blah blah --- They obviously rate his opinion as much as they do mine --- Not at allVery disappointing .
He's mailed them all the same - worth a try but I get the feeling they're just not interested at all .




Yeah I have had random things in terms of delay happening to me. I have also been in paid and free at the same time and also had c2c issues. I really dont understand why they are messing with the site. I haven't seen any improvements made to the site at all.




The guy who mailed me earlier - just mailed again, told me he's the owner of streamate , and asked me to send him my screen name and customers name . While he might be able to help - I'm reluctant to disclose that information to a 3rd party memberWhy can't the support do whatever he could do . He told me he would check my details, and if he finds out I am wrong, he expects me to remove the thread and update everyone ! How exactly can he find out I am wrong !!!! I did a show and it doesn't show in my stats ! ... Am I to suddenly remember that I actually dreamed yesterday in a moment of confusion... or maybe I'll wake up from a coma and be like .. OOPSIE my bad , that session I did with my ref'd guy was just a fantasy in my head that got out of control ! HMMM no , whichever way I look at it , I was underpaid ! I DO believe it was a genuine mistake on their part, but that doesn't help me ! Still in a bad mood . Thanks for everyones support though .
Missy I do remember reading that the owner of SM lurks CC. I think it was Hayden or GR that has had direct contact with him on here. Maybe PM them to confirm user name before replying if you're leery of revealing details (especially if it was a PM through SW). Good luck, I hope you can get it resolved. I know that whole mess would be nightmare.





Where did he contact you at? On SW? If it was on SW through PM I would request that he email you from his streamate email address. If it did come from a streamate email address, you should be just fine to give him the information.
Also, why delete the thread??? The main point of the thread is that you had MAJOR issues with your stream... the fact that you were not properly credited for a chat is a side issue.
I also had major issues with my stream, so I don't think this should be deleted, the problem needs to be addressed.
xoxo ~ Sarah
GR and I haven't had contact with the owner. That was a different model. I think she's banned now?
But since the owner knows about this thread, maybe he could come forward and address this himself? With something as major as this is happening I don't think I am alone in being hesitant to log in - I don't want the same thing happening to me, I've had a laggy feed before (prvt coming up in free chat) but what missy described was ridiculous!
It would be nice to hear some reassurance that the issue on missy's end is being resolved AND that the bug is being worked on.




They emailed me back - I think the guy on here might have had something to do with the prompt mail and logs that I've been sent from the chats last night . Seems my reg was NOT in pvt with me , ALTHOUGH he definitely took me pvt and appeard in my pvt !!! His connection issues according to streamate , prevented him from entering my private !!!! This would be better had it NOT shown him entering my PVT on my end ! tsk tsk !
On both occasions it was for a short time only , because of the issues we were experiencing he was booted out ( he never has a good connection ) , and I was experiencing SM issues as I've already written about ! It's quite possible that we've thought we were in PVT ( because it showed up as pvt ) - and due to his or streamates issues , we weren't . Seeing that my pvt shows were playing the whole time anyway - I guess on his end it would obv appear to be pvt eitherway- And of course on my end it pinged and put him in the session( I guess that was when he attempted to come in ) So I'll have to agree to disagree with the support - They mailed a log to me ( which I appreciate ) and there is NO record of the pvt , just a guest chat log of me and the customer getting connected and disconnected and moaning about it ....... I hope they at least understand my frustrations , and perhaps look a little further into the potential of there being a problem in that area. If it appears that I'm in pvt - then of course I'll be hunting those monies in my stats !
I'm feeling better that they at least investigated this for me, and helped me to the extent they could . I won't be going back on in a hurry - If connections etc can make our pvt shows play in free chat , there should be a big fat warning somewhere letting us know - To anyone deeply concerned about the missing money ----- I am kicking this fuss up over 1x2 minute , and 1x4 minuteso either way , I'll stick my dummy back in - for now. I think the problems customer and I were having - the fact my FREE chat , appeared to the customer as if I was in pvt, and his connection issues - appearing to me like HE was in pvt are what have lead to this ..... I see only myself as blameless in all this , but I guess I would;-)
Cheers folks -
I really appreciate you posting this update, ukmissy... this sounds like a major tech fail! :-(
Good on them for investigating, I guess, but the really important thing is that this be resolved asap.
FWIW, I have been checking SM tonight and have not seen any obvious private-streams-in-free-chat, although a couple gold shows did take a while to 'connect'. I really hope this is a one-off.... how embarrassing and infuriating to be literally caught with your pants down in free! :-((((




The guy who mailed me told me he would comment in here but can't as it's camgirls only - However he explained that reason for the log was down to the encoder settings not being correct ( although not had a problem like this before now ) , or my upload not being high enough ... either way , it should be made clear, I know my upload isn't the greatest , I simply wouldn't have bothered had I known this was a potential risk, I would have waited until september , when we're moving somewhere with a great upload ! I appreciate his feedback , but it's better to know these things in advance and base the decisions on them , than to find out after it's happened .... Am I allowed to past PM content here ? I think I might have read that being against rules? I could show the explanation for why it happened .





Okay so I'm a bit confused..... were your private shows playing in free chat all night? You made it sound like your recorded private shows were playing during free chat, as opposed to it being a lag in the actual live feed.
So was it recorded shows being replayed, or was it your stream lagging? A lagging stream would make MUCH more sense.
Also, their explanation of why this occurred makes total sense, because there are plenty of times that I am taken private and the guy "leaves" right away. I think that perhaps they just are not being connected even though on our end it appears as though they are. This would also explain the large amount of "30 seconders" that we dislike so much.![]()
xoxo ~ Sarah




I guess there was a lag (streamates explanation, and does make sense ) but yes my PVT shows were playing into my free .... My full privates , nudity etc ... just without the audio , that was live , so I looked like a naked ventriliquist I guess :-) So say it was running 15 minutes behind , and 15 minutes ago I did a half hour pvt ... the half hour pvt would begin in my free chat --- from start to finish . I didn't even know this could happen ! And it wasn't a case of a few seconds, couple of minutes etc .....When I clicked my live feed in free chat to check if I was 'live' after the sneeze ... I was sitting there topless playing with my tits ( a show I'd done almost 20 mins before ) ! I nearly fainted when I saw it .
A few Girls have Pm'd me suggesting I start this in verified . Seems I have angered the owner of streamate , and it wasn't my intention . Sorry to him if he's reading, I did specifically say I believed it was a MISTAKE , no where did I state I thought you intentionally robbed me of my 6 minutes.... Moving over to verified. I will create a post there . cheers.
You angered him because giving custies a WHOLE THIRTY SECONDS free seems to be a bad idea? And it causes confusion?
I don't know if that's logical but I hope they consider YOUR point of view, which was you couldn't make sense of lost money, and consider a simple solution to help avoid such events. And also that you've come here to explain to us how much they've done to help you understand what's happened - which is a very good thing to have said about you (that you're actually giving us some support).
Bottom line, if he had been charged for even a few seconds, you would have seen it and your percentage.
A 15-20 min lag in your live feed is a serious tech issue. (I think as always theyre going to say the problem is on your end with your enconder settings as they hardly ever accept blame for tech issues)
As for this supposed owner of SM contacting you via SW pm. Unless you gave him you model name, I cant see how you think SM support getting back to you with more info is at all connected to him contacting you here, unless you think he searched through every open model support complaint until he found yours.
Yes people from SM monitor boards like this but its done by representatives, not by the owners. Do you really believe the owner of a multi million dollar company has nothing better to do then to troll the boards of SW on a monday night? Ok, well lets just say he does. He really does care about his models and their complaints. He respects the rules of this boards and cant post because hes male. How hard would it be for him to appoint a designated female employee as a SW rep? Not very. If he is infact the owner of SM...





I've had this discussion with quite a few cam girls. A lot of girls are having a few cents shaved off of every paycheck. It doesn't seem like much- but it definitely adds up for SM. It's the principle of the whole thing. They're already taking 35% of our earnings.





I spoke with him also, he is the owner.
There is a model rep here on SW, her name is Vanessa.
They do have a support system in place at SM, they are not obligated to come onto stripperweb and wade through the tons of threads relating to SM every day. And I do agree with LAChloe that it's smart for him to come on here and see what models are saying, I'm glad he does. That doesn't mean he should have to post here, though.
xoxo ~ Sarah
Smh. I don't understand why the owner would get mad about this. I've seen a couple of girls post the same issue. I've even had this issue happen before. I was in freechat then I checked my stream on the live site and I was naked. The stream was like 20-30mins behind. I was so embarrassed and quickly disconnected. I didn't have access to my fast ISP so I had to use my other ISP which is slower hence the stream lag. I've used my slow ISP before though an never had that 20-30min lag problem before. So I dunna.
Anyways SM better get it together. The amount of tech problems there having lately especially because they fixed something that wasn't broken is ridiculous. Sure the models are complaining right now which they don't seem to care about. But eventually customers are going to start too an that's where its going to hurt because they usually leave the site when they've experience to many tech problems. I hate the attitude SM has. They never take blame for any of these mishaps they always find someway to blame it on the model.









From what he said to me, it was the money issue he was wanting her to remove, not the stream issue.
xoxo ~ Sarah
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