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Thread: SM Contact Info besides SM Support

  1. #1
    Member KSnow's Avatar
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    Default SM Contact Info besides SM Support

    Hi everyone!

    I was wondering if anyone had any contact info for SM other than contacting them via their support link.
    I am new to SM and going on week 6 with them and I have not gotten paid AT ALL...and its sorta pissing me off.
    I've contacted their support sending 4 separate emails since week 4 and I get the EXACT same response saying
    that they 'sent my request for support off to the approparate department'. And then I don't hear anything back!
    I've also contacted Vanessa a few days ago and I have not heard back from her either. Has anyone else had this sort of problem? The problem is not on Payoneer's end (the method I am using) at least, I dont think so because when I look on my earnings drop down on SM, it says no payments have been made for the last 180 days.
    BTW, I've made minimum payout for Payoneer since week one, so I know that is not an issue, or at least shouldn't be.
    So I am thinking its on SM's end. So frustrating! I want to get this sorted out before Friday so
    I have money to pay some bills!

    Thank you so much!

  2. #2
    God/dess SarahTime's Avatar
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    Default Re: SM Contact Info besides SM Support

    Quote Originally Posted by KSnow View Post
    Hi everyone!

    I was wondering if anyone had any contact info for SM other than contacting them via their support link.
    I am new to SM and going on week 6 with them and I have not gotten paid AT ALL...and its sorta pissing me off.
    I've contacted their support sending 4 separate emails since week 4 and I get the EXACT same response saying
    that they 'sent my request for support off to the approparate department'. And then I don't hear anything back!
    I've also contacted Vanessa a few days ago and I have not heard back from her either. Has anyone else had this sort of problem? The problem is not on Payoneer's end (the method I am using) at least, I dont think so because when I look on my earnings drop down on SM, it says no payments have been made for the last 180 days.
    So I am thinking its on SM's end. So frustrating! I want to get this sorted out before Friday so
    I have money to pay some bills!

    Thank you so much!
    Are you signed up through a studio? What was the exact link you used to sign up to the site?

    Otherwise, are you sure you have met the payment minimum for the payment type you have selected in your account?
    xoxo ~ Sarah




  3. #3
    Member KSnow's Avatar
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    Default Re: SM Contact Info besides SM Support

    Oops, sorry forgot to add that. Nope I am not with a studio and I have definately made my minimum payout for Payoneer.

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    Veteran Member annabellz's Avatar
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    Default Re: SM Contact Info besides SM Support

    Are you sure your payment info is entered correctly for payoneer?

  5. #5
    Member KSnow's Avatar
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    Default Re: SM Contact Info besides SM Support

    I believe it is correct. I just matched up my SM ID number and the same number is set up for my Payoneer. Everything looks correct. I don't think the problem is on Payoneer's end tbh. I think it is SM because when I look at my earning's dropdown, it says that no payments have been made in the last 30, 90, 180, etc days. I am at a loss and contacting support is frustrating. It really makes me not wanna work on that site anymore!

  6. #6
    God/dess SarahTime's Avatar
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    Default Re: SM Contact Info besides SM Support

    When was your very first day you earned money on SM?
    xoxo ~ Sarah




  7. #7
    Member KSnow's Avatar
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    Default Re: SM Contact Info besides SM Support

    7/27/2012 is the first day I worked and I made over the $100 payout for Payoneer on that day. I am not missing anything, right? Sanity check here...lol

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    Default Re: SM Contact Info besides SM Support

    Streamate email: [email protected]
    Streamate official recruiter: [email protected]


    Not saying it isnt SM faults but its rarely anything to do with them.

    Does the payment show in your payment history?

  9. #9
    Member KSnow's Avatar
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    Default Re: SM Contact Info besides SM Support

    No, the payment does not show up on my payment history. I am going to contact Payoneer today and see if it might be on their end. Thanks for the help!

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    Default Re: SM Contact Info besides SM Support

    It wont be Payoneer's end, they will tell you to contact SM support. If it doesnt show in the payment history page then it hasnt been sent by SM for some reason.

  11. #11
    Member KSnow's Avatar
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    Default Re: SM Contact Info besides SM Support

    That is what I thought. I ended up calling Payoneer and yeah they said it wasn't on their end. And I haven't gotten a legit answer from SM. This is so UNSAT!!

  12. #12
    Featured Member tinydancer23's Avatar
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    Default Re: SM Contact Info besides SM Support

    vanessa has an account here (i think it's awmvanessa) - i've gotten help before from her via pm. have you tried pming her here?

  13. #13
    Member KSnow's Avatar
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    Default Re: SM Contact Info besides SM Support

    I think the issue is resolved. I guess I won't find out for sure until Friday! Thanks everyone for your help!

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