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Thread: Weird.....Instantly i can't log in on my skype... automatically i got disconnected

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    Senior Member justme23's Avatar
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    Default Weird.....Instantly i can't log in on my skype... automatically i got disconnected

    Weird.....Instantly i can't log in on my skype... automatically i got disconnected and ca't go back there again.. is saying that the Skype can't recognize my Skype and password...please help me!



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    Featured Member HaydenBlue's Avatar
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    Default Re: Weird.....Instantly i can't log in on my skype... automatically i got disconnecte

    Maybe you got hacked and someone changed it? Or maybe someone reported you and shut down your account. Have you tried resetting your password?







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    Senior Member justme23's Avatar
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    Default Re: Weird.....Instantly i can't log in on my skype... automatically i got disconnecte

    Yes i tried to reset the password... and is not working......ohhhh....



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    Senior Member justme23's Avatar
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    Default Re: Weird.....Instantly i can't log in on my skype... automatically i got disconnecte

    I got this answer.... and i really don t know what i made wrong.... is very weird..:


    In accordance with paragraph 5.2 of the Skype End User License at http://www.skype.com/intl/en-gb/legal/eula/ (EULA), we have terminated your right to use the Skype software, and have prevented any further access to your Skype account, because you are in breach of paragraph 4.1 (c) of the EULA which prohibits the use of the Skype software to send unsolicited communications. Any Skype Credit that was in your account is non refundable.

    If you believe that you have received this message in error, please reply to this email, which will then be responded to by a Customer Service agent.



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    Default Re: Weird.....Instantly i can't log in on my skype... automatically i got disconnecte

    By any chance did you happen to follow the video with the instructions to increase your upload speed?

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    Senior Member justme23's Avatar
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    Default Re: Weird.....Instantly i can't log in on my skype... automatically i got disconnecte

    Yes... Is bcs of this?



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    Default Re: Weird.....Instantly i can't log in on my skype... automatically i got disconnecte

    Quote Originally Posted by justme23 View Post
    Yes... Is bcs of this?
    Err, possibly. So far I've seen a few girls who did having the same issues. Another girl had attempts made on her Gmail. You can read my reply on the thread to see my input on it, but the best advice right now to give is to remove anything you recently added within the last week that came from an unverified source. Scan your computer completely. I'd also download CCCleaner to scan your registry and make any needed changes, as well.

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    Featured Member HaydenBlue's Avatar
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    Default Re: Weird.....Instantly i can't log in on my skype... automatically i got disconnecte

    Use timemachine or reset your computer to a date before you downloaded that software. Turn off your wireless before you do this. Your computer was probably hacked by program you downloaded. Then scan using everything Shyla suggested, if it comes up clean then change all of your passwords.







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    Senior Member justme23's Avatar
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    Default Re: Weird.....Instantly i can't log in on my skype... automatically i got disconnecte

    now i got this answer, and is weird because i never spammed on skype someones:


    Thank you for contacting Skype Customer Service.


    We understand your concerns regarding your suspended account.


    In accordance with paragraph 11.2 of the Skype Terms of Use we have terminated your right to use the Skype software, and have prevented any further access to your Skype account.

    This is because you are in breach of paragraph 6.3 (c) of the Terms of Use which prohibits the use of the Skype software to send unsolicited communications. Any Skype Credit that was in your account is non-refundable.

    You can read the full text of the Terms of Use here:
    www.skype.com/go/tou


    Should you need more assistance, feel free to contact us again.


    Best regards,

    Karim A.
    Skype Customer Service.



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    Senior Member justme23's Avatar
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    Default Re: Weird.....Instantly i can't log in on my skype... automatically i got disconnecte

    Now i got this answer, what i must to tell them to prove that i never spammed someone on Skype....what u suggest me to do... please someone help me!

    Hello Absolute,


    Thank you for contacting Skype Customer Service.

    We understand your concern that your account has been restricted. We will be glad to look further into this matter for you.

    Unfortunately, we cannot re-activate your account. We take the safety of Skype customers very seriously and need to apply certain restrictions to protect our customers' details. We apologize for the inconvenience and appreciate your understanding.

    Should you need more assistance, feel free to contact us again.


    Best regards,

    Sigrid Kathleen O.
    Skype Customer Service



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    Default Re: Weird.....Instantly i can't log in on my skype... automatically i got disconnecte

    Quote Originally Posted by justme23 View Post
    Now i got this answer, what i must to tell them to prove that i never spammed someone on Skype....what u suggest me to do... please someone help me!

    Hello Absolute,


    Thank you for contacting Skype Customer Service.

    We understand your concern that your account has been restricted. We will be glad to look further into this matter for you.

    Unfortunately, we cannot re-activate your account. We take the safety of Skype customers very seriously and need to apply certain restrictions to protect our customers' details. We apologize for the inconvenience and appreciate your understanding.

    Should you need more assistance, feel free to contact us again.


    Best regards,

    Sigrid Kathleen O.
    Skype Customer Service
    I would simply explain to them that you were a victim of malware/phishing and are just attempting to recover your account. Tell them you went through the necessary security measures (if you have) to reduce or eliminate the chance of it happening again, and ask if there is any information you can provide that will verify you are truly the original owner of the account.

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