Hello ladies (and possibly gents),
All yesterday and last night i kept having trouble in my guest chat.
Guests would log into my guest chat room, and apparently they were typing, but the messages would not be sent. One customer sent me an e-mail about it saying "Can't type while in your room. Weird." This happened with many customers (who have often been in my room and are normally chatty cathy but were saying nothing or kept logging in and out over and over..i was wondering why until i got that e-mail.)
Also a couple of times customer will be in my guest chat, but their name disappears from the guest login box (you know where you can see who's in your room), but they are still able to type, hear me and chat in the guest area. They have not logged off, their name is just no longer visible in the "guests in your room" box. And they can even still enter my private show area. (this happened with 2 customers..so they obviously have not logged out)
i sent a message to streamate support explaining it just like i did here, but all they did was send me the copy and paste spiel about hooking my laptop directly to the internet box (which it already is), lowering my settings blah blah blah.
so i replied back "None of those suggestions have anything to do with what i am having problems with."
To which they replied:
"When a customer logs out of the site you will no longer see their name." O.O
Was i not clear enough? i already said that they were NOT logging out, that they could still hear me/type/respond AND enter a private show.
So..has anyone else experienced this problem? i'm coming to you, my fellow cam models for help..since SM is not of any.



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