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Thread: Stupid SM HD Encoder. Help Please!!!

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    Default Stupid SM HD Encoder. Help Please!!!

    I will do my very best to describe the problem. Streamate support just sends me canned troubleshooting responses and it's nothing that's helpful or fixes the problem.

    I have all of the settings correct. I checked them with a fine toothed comb and it's exactly what the instructions say.

    I'm able to start the encoder and start the show. BUT people are saying they can't see me. I go to my other computer and check my feed (as a customer) and sure enough ---- All I get is the spinning "loading" icon and it never loads.

    I'm able to see other models feeds just fine.

    I've disabled all firewalls or virus scanners which may be blocking it, but to no avail.

    It was working fine up until 3 days ago.

    Any ideas?

  2. #2
    Senior Member HollyStJohn's Avatar
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    Default Re: Stupid SM HD Encoder. Help Please!!!

    Have you tried loading the site in a different browser? It'll help pinpoint if it's browser trouble or encoder trouble first.

  3. #3
    Senior Member MotherTang's Avatar
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    Default Re: Stupid SM HD Encoder. Help Please!!!

    You need a computer with a faster processor speed (an i7). Happened to me too. I think they finally switched it over in the last week or 2 so you need at least a fast i5 or an i7 now.

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    Default Re: Stupid SM HD Encoder. Help Please!!!

    Have you checked that your flash stuff is updated? Go to the website and double check that everything is up to date...that is all that I can think of...
    I take cash, debit or credit. I just don't take shit.


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    Featured Member Missbeth's Avatar
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    Default Re: Stupid SM HD Encoder. Help Please!!!

    I would completely uninstall it and reinstall it....sometimes that helps me with programs that go a little bonkers.

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    Banned Melonie's Avatar
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    Default Re: Stupid SM HD Encoder. Help Please!!!

    You need a computer with a faster processor speed (an i7). Happened to me too. I think they finally switched it over in the last week or 2 so you need at least a fast i5 or an i7 now.

    That timing would 'conveniently' coincide with the ManWin buy-out of StreaMates. Just sayin' !

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