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Thread: payoneer wrong debit amount

  1. #1
    Veteran Member xxtinamariexx's Avatar
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    Default payoneer wrong debit amount

    Hi guys, I just got my new payoneer card yesterday, activated it and had just over $90 on there. I went to walmart and spent $24 on it and then tried to go use it at the urgent care, they told me it declined. when I called, it said I only had $13 in there. So when I called this morning, they (payoneer) said there was a debit to walmart for $90.. I looked at my receipt from walmart and it does say $24.. I printed out the statement from payoneer, but now I need to take it to walmart. Payoneer is saying it's on Walmarts end

    Has anyone had this happen?

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    Featured Member bubblegumbitch's Avatar
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    Default Re: payoneer wrong debit amount

    wow that sounds awful! i have never had that happen to me but Nissim would be able to help you figure this mess out. he is a very helpful payoneer rep on here. here is where to locate him; http://www.stripperweb.com/forum/sho...ayoneer+thread

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    God/dess BlkSharpie's Avatar
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    Default Re: payoneer wrong debit amount

    Ive had this happen with my regular credit card... I usually dont notice until after its already been recified, but yeah...on my statement, Ill see a charge higher than when I paid, then a few days later a reverse charge, and then another charge for the correct amount. Not talking about the holds on restaurants or gas stations, but straight up store purchases. Someone may have made a mistake when settling the cc balances, realized their mistake, credited the charge and then recharged my card.

    Hate to say it, but when I did cc charges for a company, it was something Im guilty of doing all the time and would hurry up and fix it before anyone (hopefully) noticed. I once accidentally charged, for example $1500 instead of $150...we didnt find out about that until the customer complained...we fixed the charge but also ended up sending them extra product and a new display to apologize. *sigh*
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    Default Re: payoneer wrong debit amount

    I am learning never to use Payoneer to pay for anything. I take out the cash and deposit it to my bank.

    I always get from $75 to 150 preauthorizations when paying for gas that take anywhere from 3 to 15 days to drop off, and other preauth charges when I buy things too. I know this can happen with other cards too, but I never ever see this with my bank of america card.

    I think it's because the card is not USA based.


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    Veteran Member xxtinamariexx's Avatar
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    Default Re: payoneer wrong debit amount

    Quote Originally Posted by laurielegs View Post
    I am learning never to use Payoneer to pay for anything. I take out the cash and deposit it to my bank.

    I always get from $75 to 150 preauthorizations when paying for gas that take anywhere from 3 to 15 days to drop off, and other preauth charges when I buy things too. I know this can happen with other cards too, but I never ever see this with my bank of america card.

    I think it's because the card is not USA based.

    Thank you, I guess thats what I will have to do! ty guys

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    Moderator IsobelWren's Avatar
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    Default Re: payoneer wrong debit amount

    I moved this thread to Industry Insight so that Nissim from Payoneer can comment on it. He sent me a PM to notify me of the thread. In that PM he told me that if I couldn't move is this is what he wanted to say, so I'm posting that here as well, in case it takes him a while to see that the thread has been moved.:

    @xxtinamariexx: I've checked this transaction, and indeed the merchant did charge this amount. It was not a pre-authorization, and the discrepancy is in no way related to the Payoneer card in specific; it looks like they may simply have just made a mistake. I highly suggest you download a transaction statement from your My Account page and show it to the merchant. I've also PMd you specific transaction details you can provide them with (including the authorization number) so that they can find it in their system.

    @laurielegs: The increased pre-authorization amounts for gas stations and restaurants/hotels has to do with prepaid cards, and not the card's issuing bank. There are many payment regulations regarding prepaid cards that Payoneer must follow, as a fully regulated company. When making a purchase with certain types of merchants, mainly those that provide services prior to payment, we (as a prepaid card issuer) need to ensure that there will be sufficient funds on the card to complete the purchase. Therefore a pre-authorization charge is placed on the card, for up to 20% more than the actual estimated transaction. Once the merchant completed the transaction, this temporary hold on funds will expire, and you will only be charged the actual amount.

    As I mentioned, this is common practice with all prepaid cards that follow official payment regulations. I'm not trying to convince you to use the card more for purchasees, I just wanted you guys to understand what is going on "behind the scenes."


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  11. #7
    Veteran Member Nissim-Payoneer's Avatar
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    Default Re: payoneer wrong debit amount

    Thanks for your help!

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