SkyPrivate - the first and only pay-per-minute payment system for Skype & Discord Shows.
for more info go to: http://www.skyprivate.com/how-it-works/



Ashley; are SEPA transfers are still working normally to the UK? I had my transfer approved 17 hours ago and nothing is pending on my account yet.
Brexit has been delayed of course, but it's naturally got me worried!
Thanks in advance. X
Hey, @Arwen25. Since now, we did not had any issue with SEPA transfers. Let's talk in private to see which withdraw you are talking about![]()
SkyPrivate - the first and only pay-per-minute payment system for Skype & Discord Shows.
for more info go to: http://www.skyprivate.com/how-it-works/



Thanks for the help yesterday, Ashley. Really professional service and sorted quickly!![]()
It was my pleasureYour words are so supportive! Don't hesitate to contact us whenever you need us! Have a fantastic day!
SkyPrivate - the first and only pay-per-minute payment system for Skype & Discord Shows.
for more info go to: http://www.skyprivate.com/how-it-works/




A few months ago it seemed like Skyprivate was moving toward covering chargebacks for prepaid shows. The chargeback policy I found on the site doesn't have a date on it, just that it was "updated over a week ago". Does anyone know what the policy is now at this time? Are prepaid shows covered? Are tips during pay per min shows covered?
Hello, @Procrasturbator and nice to meet you. Thank you for the interest in this topic. Let me say that we have a very low chargeback rate and it's only for prepaid shows and not pay-per-minute shows or tips. Those are covered by us, that's why we recommend to do shows by pay-per-minute. If you need to know further details, please let me know. I would be glad to answer all your questions.
SkyPrivate - the first and only pay-per-minute payment system for Skype & Discord Shows.
for more info go to: http://www.skyprivate.com/how-it-works/




Screw this site. Your app doesn't work properly, so I can barely accept customers. Now, some jerk wasted my time and you refunded his scamming ass. Thanks a lot!
Hello, @ravenskyy. I'm sorry to hear that you had a bad experience with us. Let me assure you that we want to understand the situation better and make it right by you. Let's talk in private and see how we can fix this, if that's ok with you![]()
SkyPrivate - the first and only pay-per-minute payment system for Skype & Discord Shows.
for more info go to: http://www.skyprivate.com/how-it-works/
We are sorry that you came to that decision. I know that you already talked to our Support Department and I hope it was the best decision for you. You know what's best for you. But if you change your mind, we are here to helpHave a great day!
SkyPrivate - the first and only pay-per-minute payment system for Skype & Discord Shows.
for more info go to: http://www.skyprivate.com/how-it-works/




Wow, I didn't know that for pre-paid shows the guy can do a CB.
YOUR PAYMENT SYSTEM & site DON'T WORK WELL TOGETHER.
I just explained (IN DETAIL) what just happened to me during a session & the girl didn't understand a word I wrote.
I told her to get somoene who understands ENGLISH to read it & she of course had to lie & say she understands English.
I am tired & just want to be done with the night but I CAN'T, b/c your staff doesn't understand English.
Even AFTER I corrected her when she tried to take a stab at understanding my English, she STILL couldn't use common sense.
This issue has happened twice now.
A guy calls me, then runs out of money, he adds MORE money & tries to call, but your system says he has NO money even though he can see it in his account.
I complained the first time & someone told me that you have to wait to see the money show up & be approved.
Well guys do NOT want to wait & neither do us cam models.
He kept trying to call over & over again for 15 MINUTES STRAIGHT & each time it told him & me that he has no money.
Finally I got him to pre-pay, but you better not steal my money from me claiming he did a CB.
Obviously what the FIRST staffer told me is stupidity. IF the money hasn't yet shown up in SP, then HOW are they able to pre-pay???
Your girl then tells me that the reason it says that is b/c his SK account isn't attached to the system even AFTER I told her that he had just seen me.
If it wasn't attached to the system, then HOW did he call me the first time???
And he even restarted his SK & that didn't work, THEN your app crashed & restarted on my computer.
So all & all I lost around 45 mins. of my life waiting for the guy's money to show up, then contact you guys to tell you the problem AGAIN & then have someone who doesn't understand what I'm saying ask me to repeat myself. <sigh>
Please FIX your site/payment issues.




And your customer service just closed the ticket saying their co-worker read the ticket.
Nothing about FIXING the issue, or that they understood me.
LOL tooo much.
Hello, @ep2002! Sorry for making you lose your time. It's the least thing we want to do and it's applied to the member too. We had a lot of situations with members that were logged on skype with a different ID than the one they used for registering on SkyPrivate, so maybe that's why he couldn't call you. In this situation, it's better to talk to our Support Department so they can find that member's account. I assure you that all my colleagues from the Support Department are speaking and understanding English very well. Regarding the situation that he could call you although he didn't have an account, I can tell you that everyone can call you on Skype, but the plugin starts charging only members from SkyPrivate. To avoid situations like this, you have a setting in your account "Reject calls from users not on SP" which you can find on Settings->Public Profile->Plugin Settings and after you turn it on, the plugin rejects automatically the calls from users that are not members. If there is something else I can help you with or if you have any other questions, I'm hereHave a great day!
SkyPrivate - the first and only pay-per-minute payment system for Skype & Discord Shows.
for more info go to: http://www.skyprivate.com/how-it-works/




I have had the same thing happen regarding the system not recognising that a member did in fact have funds. This was a customer that I had been doing shows with for over a year on a fairly regular basis yet the system wouldn't let him do shows for almost a week even though he messaged support multiple times.




Wow, this forum was down for a few minutes.
I want to understand better the situation if you could explain it. Would you like to talk in private and see exactly this based on your account? We don't want to waste your time or stress you out, we just want to make things better![]()
SkyPrivate - the first and only pay-per-minute payment system for Skype & Discord Shows.
for more info go to: http://www.skyprivate.com/how-it-works/




It's fine if you don't want to talk now, but understanding better your situation can help us make things better for you or other fellow models. It's your decision, don't want to pressure you! Have a fantastic day!
SkyPrivate - the first and only pay-per-minute payment system for Skype & Discord Shows.
for more info go to: http://www.skyprivate.com/how-it-works/
Hello, @Snowy0Star. We recommend uploading Full HD pictures (1920x1080 resolution). If there is anything else you need to know, I'm here to help! Have a great day!
SkyPrivate - the first and only pay-per-minute payment system for Skype & Discord Shows.
for more info go to: http://www.skyprivate.com/how-it-works/





I need to know the answer to my question since you didn't really answer it. I am trying to make images for my profile (as in displaying my profile information via images in Photoshop or some other graphic making software) and need to know how many pixels across they should be so potential customers can read it effectively.
Hey again! I did answer your question, the recommened wideness (pixel numbers) is 1080. Have a nice day!
SkyPrivate - the first and only pay-per-minute payment system for Skype & Discord Shows.
for more info go to: http://www.skyprivate.com/how-it-works/
It's fine if you don't want to resolve problems publicly, but understanding how and why these things happen to other models can help me and others like me feel more confident in your services. Especially when multiple people have expressed that there is a language barrier that prevents your support services from providing helpful guidance. The person you're responding to made it extremely clear that only another model understood their issue, which should be enough information to understand why they would not want to have the conversation privately. It becomes confusing trying to figure out whether the failure to understand was part of the mentioned language barrier, or if it's an attempt to avoid discussioning the issues.
I am lucky to have a lot of places to make money, but SkyPrivate had been my fave for a long time. I really am uncomfortable with the way the past few conversations have gone between "Ashley" and models. I'll be gifting myself a break from SkyPrivate until I am given a reason to believe that my colleagues are able to get proper support.
There is no shame in there being a language barrier. Clearly the people on the SkyPrivate team are fluent in multiple languages. That is remarkable and something I admire. But yes there is some issue with how communication from SkyPrivate reads to a native English speaker and there are issues with getting people on the support team to understand casual English. It would be wise to reflect on that and come up with solutions rather than getting defensive about your team's English skills.
"Well then it's a good thing your faith in me has no impact on how much I make." - MissEgo
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