
Originally Posted by
ep2002
Followup from SP Support - so...
I apologize for getting angry at SP yesterday here on the forum.
The client told me he had $20, but he didn't, he only had $12 in his account after he gave money to another model first.
I have my account set to 5 min. minimum, so he was 50 cents short JFC LOL
I told SP that they should tell us exactly why the call was declined, i.e. that he doesn't have enough to cover your 5 mins, instead of just saying he doesn't have funds.
Also, I think it's REALLY stupid that only we can see the reason for the declined call, but the client can't.
Why SP doesn't tell tell them as well, ESPECIALLY, b/c it would prompt them to pay & not confuse them by them thinking we are the ones declining the call instead of SP being responsible is beyond me.
And we lose calls b/c of this.
Obviously if the message is crafted in a way that encourages them to top up their account, WE make more money, we don't waste time freaking out b/c the guy wants to see us & he's telling us he has money when he doesn't, the guy calling over & over again trying to get it to work, the client restarting SP & me doing that as well thinking that will fix the problem, etc.
It's a waste of our time & the client's, & not professional at all.
So I told them they must do that & I hope you guys will tell them that too so they implement it faster since only one model complaining about this isn't enough.
Thanks
Take care
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