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Thread: Chargebacks: What's your ideal solution?

  1. #1
    Veteran Member Jaana's Avatar
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    Default Chargebacks: What's your ideal solution?

    I thought we could have a nice Friday discussion about these bastids.

    Let's say you owned a cam site where you, as a company, couldn't yet afford to eat the cost of chargebacks. Aside from the obvious stolen card incidents, what would be your policy on guys asking for their money back, and how would you go about getting it back from the model?

    For me, it would work something like this:
    -If a guy has spent over $500 without complaining, and is on the block list of less than 10 models, I would hear him out.
    -If he had said to the model "I'm not enjoying this" or something, and ended the show abruptly, I would credit has account. he would not get physical cash back, but he would get tokens or credits of some sort.
    if it appeared that he enjoyed the show, never communicated to the model that he wasn't happy, or just never really communicated to her, period, he would not receieve anything and I would consider a ban.
    -if a guy has spent very little money and is on the block list of over 10 models, I would ban him.

    As far as getting the money back from the model, I would do it as conviniently foir them as possible - something like $5 from their weekly payout until the loss was met. However, if a model was consistantly conning her customers and always receieving complaints, I may go under cover and see for myself what was happening. If I caught her ripping people off, i would remove her from the website.

    What would you do?

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  3. #2
    Veteran Member Mistress Anika's Avatar
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    Default Re: Chargebacks: What's your ideal solution?

    Outside the realm of stolen card (Cases in which the fraud should be discoverer in about month, not up to 6 months later)

    I agree with you Store Credit idea. NO we wont give you a dime back but you can apply it towards your next purchase. I also totally agree with your point on show times. IF you really hate something or its just not working for you, there is no way your going to sit there more than 2-3mins, but when it comes to SM sometimes guys only need 2-3 mins lol But I also think guys should be instantly blocked if they attempt a charge back like they do for c4s.


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  5. #3
    God/dess anonymous camgirl's Avatar
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    Default Re: Chargebacks: What's your ideal solution?

    NEVER chargeback the model, and here is why I say that.. A company who owns a cam site regardless of whether or not you can afford it .. is a TAX WRITE OFF.. the model is just an independent contractor.. I think it's absurd to make someone work so hard for you and then take the money away from them. .... I DO NOT AGREE! BIG BUSINESS GETS THE MOST WRITE OFF AND WIN ALWAYS!.. YOU ARE THE PEON AND SHOULD GET ALL YOUR MONEY REGARDLESS.

    I wanted to add to my post as well, Those who don't make their employees or independent contractors happy eventually fail. That's your backbone of the business. Unless the person is desperate for money they go somewhere else to make it. Bottom line. You wanna make sure that the people making you the money is happy. One reason that girls like Streamate is that their are NO chargebacks.. and other sites like it.. Cams.com suck and they aren't as successful as SM because they chargeback girls and don't pay them a true percentage. It's a complete phisaud. The sites who truly don't treat the girls right soon are to fail.. there was a time when IMLIVE was the number one site.. we all know about them and Ifriends was number 1 before that. Don't treat the girls right they go to a site that will.
    Last edited by anonymous camgirl; 05-24-2013 at 10:24 AM.

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  7. #4
    Senior Member Babybunny's Avatar
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    Default Re: Chargebacks: What's your ideal solution?

    To me the high % they already take from our money should cover chargebacks.

    I'd figure out a way to charge all the guys a little more $ and have that cover the chargebacks.
    PayPal BB?

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  9. #5
    Featured Member Missymissdemeanour's Avatar
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    Default Re: Chargebacks: What's your ideal solution?

    I certainly wouldn't take the money from the model unless it was proven that the girl was at fault and there lies the crux. Everytime a guy complained/demanded a refund/chargeback I would want proof of his complaint, Screencaps of convo's from both the model and the guy. If the guy was proven to be pulling a fast one, no refund and a lifetimes ISP ban, if it turns out to be the models fault then further investigation into the girl's past shows etc would be made, if she then proves to be scamming then yeah I'd take the money from her, possibly fine her or ban for life.
    MissD

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  11. #6
    loveshooks
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    Default Re: Chargebacks: What's your ideal solution?

    there's a good argument to be made on the grounds of moral hazard for sites that have complete and singular access to the back end covering cb's rather than passing them onto cam chicas. (I'm setting aside obvious cases of fraud in which the chica participates, obviously)

    with sites that fully control the back end yet pass on cb's to chicas, there's no real incentive for the sites to take steps to scrub customer purchases because any cb's simply get passed on to the independent contractors that do the work. The site has the responsibility to vet customers, yet no repercussions if their scrub systems are lax. As a result, cb's rates are high. Here I'm thinking particularly of IMLive.

    Chicas who have access to the back end have a responsibility to vet customer sign up info (and thus take responsibility for cb's) but most chicas who work cam sites do not. When I get a purchase I can look at the details and if it looks wonky I have the choice whether to accept it or cancel, it's my choice. Most chicas don't have that choice and as such shouldn't have to eat cb's.

    tl;dr: the person who sees the customer purchase details should eat the cb.

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  13. #7
    God/dess anonymous camgirl's Avatar
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    Default Re: Chargebacks: What's your ideal solution?

    yea what lovehooks says.. we have NO control over the payment process so why should we have to pay for a system that is not in our control

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