Ok so I really need some advice. Recently a customer bought me this dildo from my amazon wishlist in exchange for a discount on a custom video involving said dildo when it arrives. Basically I live in an apartment complex in Canada in kind of a rough area. My apartment building has no buzzer to get in, and there are locked mailboxes for everyone in the "lobby", which is where every single one of my packages from amazon has arrived (inside my mailbox, it's rather large so it kind fit a whole package and stuff).
So I'm checking the mail every day for three weeks and it still hasn't arrived, and the customer tells me that the tracking number has shown that it has been "delivered". So I figure it's just at a post office or something and maybe that little pick up slip thing has been lost, so I get the tracking number from him and the name of the shipping service, which is DHL Global Mail. I call them to find out where exactly my package is being held, and the customer service rep looks it up and says "oh...the report from the driver says he left the package in your lobby..." I'm like why would he just leave the package in a PUBLIC AREA. Obviously someone stole it! She was very quick to refer me to the actual courier service which is Can Par Transport LP. So I call Can Par and speak to another customer rep, who confirms that the driver reported that he did leave the package right inside the front door of my building. She said that the sender shipped the package with no signature required, and they usually just leave the package out front of houses if no one answers the door, but never apartments for reasons such as this. She said she'd contact the driver and get back to me the next day. She told me that they can't put the package in my mail box because only Canada Post has the key (why the fuck not just ship with canada post only then?? wtf is the point of Can Par if their so fucking incompetent??).
So the next day she calls me and tells me that the driver has told her that he had tailed someone into my building (that's really inappropriate, and as far as I know my phone number is listed a long with my address because I've been called by post men before when a seller's forgotten to include my unit#), went to my apartment, knocked on my door, and after no one answered, he left the box right outside the door to my apartment. She says I'll have to contact the amazon seller to file a claim with them. Now I'm really not good at arguing so I just said ok thank you and hung up the phone. But I know for a fact that the driver's new story is utter crap. First of all, if he did this, why not write it in the report? Why am I now getting a different story? It seems that the driver is just trying to save his ass once he's questioned about it. Also, I literally have not left my house during postal worker hours in the past three weeks. I would have heard him knocking (I'm kind of a shut in). I've also checked the mail every day so if it was right outside my door I would have for sure found it before someone was able to steal it.
So now, I need advice from you ladiesI feel so bad for my customer because he probably thinks that I'm just ripping him off, lying about the package being stolen so that I don't have to make the video. He wants to just repurchase the same dildo but I'm afraid of this just happening again. In fact, I'm afraid of anyone purchasing anything off my wishlist because I have no control of how it's being shipped.
I really want to get my customer's money refunded. Should I contact the seller and ask them to file a claim? Should I contact Can Par again and put up more of a fuss? Should I just avoid the trouble because the cost of the dildo was only $15 and just refund him out of my own pocket? Has this happened to any of you apartment ladies before?



I feel so bad for my customer because he probably thinks that I'm just ripping him off, lying about the package being stolen so that I don't have to make the video. He wants to just repurchase the same dildo but I'm afraid of this just happening again. In fact, I'm afraid of anyone purchasing anything off my wishlist because I have no control of how it's being shipped.
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I don't drive so I'm lazy as fuck when making trips to the sex shop. I don't like leaving my house 


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