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Thread: HD Encoder for SM keeps crashing

  1. #1
    Featured Member Staples's Avatar
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    Default HD Encoder for SM keeps crashing

    Hello!

    I'm relatively new to SM and would like to use the HD encoder. However, it doesn't seem to want to work on my laptop. It crashes within seconds of me opening it.

    Any suggestions on how to make it work?

    I have a Windows 8 Dell Laptop with an intel core i7 processor
    8 GB ram
    2.4 Ghz processor with a booster that will allow it to run at 3.2ghz when needed
    1 Terabyte of HD space
    dedicated NVIDA chip set

    I think that's all the important info.

    Any help getting this to work would be greatly appreciated!

  2. #2
    Featured Member Staples's Avatar
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    Default Re: HD Encoder for SM keeps crashing

    I believe it is but I'll definitely check!

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    Featured Member Staples's Avatar
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    Default Re: HD Encoder for SM keeps crashing

    Also it doesn't just shut down it freezes and I have to close it with the task manager. I guess I should have said that in the original post.

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    Default Re: HD Encoder for SM keeps crashing

    ive been having issues too, disconnected 3 times today, once in exclusive. frustrating

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    Featured Member Staples's Avatar
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    Default Re: HD Encoder for SM keeps crashing

    I can't even get it to work long enough for me to start streaming

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    Featured Member Staples's Avatar
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    Default Re: HD Encoder for SM keeps crashing

    I just tried the 3.2 version with all three preferred settings profiles and with all three as soon as I opened the profile it froze again.

  7. #7
    God/dess Cam_Model_Jess's Avatar
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    Default Re: HD Encoder for SM keeps crashing

    Do you already have your Logitech software (cam helper) open when you open the encoder?

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  9. #8
    Featured Member Staples's Avatar
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    Default Re: HD Encoder for SM keeps crashing

    I'm not using a logitech cam do I need cam helper software to use it? I'm using an IPEVO 2 View cam.

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    Default Re: HD Encoder for SM keeps crashing

    No, you don't need "Cam Helper". I just know that if I open the Logitech software before opening the encoder, it freezes the encoder & the Cam Helper, and I have to hardboot. Just thought it might be your issue, but apparently not.

  11. #10
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    Default Re: HD Encoder for SM keeps crashing

    Still can't get it to work. I'm mainly wanting the encoder to work so I can get Gold Shows. How important are Gold Shows to making money on SM? So far I haven't made much there.

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