Yesterday morning I went to my local Whole Foods for groceries. I always get my food and then grab a cappuccino and bagel on the way out.
So I got my eggs, salads, and dips, and went to the cash. I asked to pay for a cappucino and a begel too when I was checking out.
I don't know how it is set up in other stores, but here, the coffee barista has no cash-register. So you either need to pay for the coffee before or after you get it.
I paid for everything, and then ordered my coffee. While she made it, grabbed my bagel.
So everything is normal, like 10000 other times I have done this to start my day. And I'm almost at my car, and then all the sudden...
This dirty looking unshaved man GRABS my (new) COAT and scares the hell out of me! I squeezed the cup so the hot coffee exploded all over my coat and chest. I was stunned. A man was holding my coat from the collar.
All he said to me was "Hey, I need to get you to come back in the store". And I was such an idiot, for a second, I thought he was COMING ONTO ME. And I was scared he was crazy and trying to get me in there to talk to him.
Then he tells me again to come back into the store, and I said "No" and I asked for his ID. And the guy flips open his wallet and the name and card is impossible to read in it's holder. So I get that he's accusing me of stealing. For a horrible moment I was scared that I really didn't pay for everything. But of course my coffee and bagel were on the receipt.
So instead of apologizing to me, the store detective guy didn't really say anything. I demanded to go see the manager. When we walked back in the store everyone was looking at me like I was guilty!!
I started telling off the assistant manager, about how I had been treated, and he made a little apology which was not adequate at all. I asked for all my money back, since I didn't want their stupid food anymore.
It was so shocking. Today another manager called to say sorry. Still, I can't imagine ever going back there.



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