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Thread: This is how Streamate treats their Paying Customers.

  1. #26
    Veteran Member hf487's Avatar
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    Default Re: This is how Streamate treats their Paying Customers.

    The cussing right off the bat made you sound like some of the negative hostile customers that come into a models room and treat them badly or cyber bully. I WISH sm would get rid of those guys so i dnt blame them either.
    Also i didnt pick up on wether u host or not (i think u do ) but it sounds like u have major issues with how much the site takes from your earnings and yes its a little on the high side but they bring us traffic and everyones gta get paid. Just sounded to me like u had alot of things bothering u to add fuel to the fire.

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  3. #27
    God/dess Marina Starr's Avatar
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    Default Re: This is how Streamate treats their Paying Customers.

    Quote Originally Posted by ~Carmen~ View Post
    I can see you being 90 and flipping your long hair, still teasing the boys.



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  5. #28
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    Default Re: This is how Streamate treats their Paying Customers.

    Quote Originally Posted by JaneBurgess View Post
    Both parties were wrong. You didn't need to treat them like that and they shouldn't close down an account because of your actions. With all these tech issues they would have to close down a lot of accounts of rude customers. Customers get pissed off and go off. Hell I've had them bitch at me about tech issues and I'm not tech support either. Streamate is known for rude customer support. The adult review sites have a lot of complaints from customers about CS and how they treat them.
    One time my check didn't show up and I was panicking because of bills so I called the 1800 # thinking it was for models as well and man was the dude on the other end nasty to me!!

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    Default Re: This is how Streamate treats their Paying Customers.

    Your gifs give me life darling!!!!!

  7. #30
    God/dess Marina Starr's Avatar
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    Default Re: This is how Streamate treats their Paying Customers.


    Quote Originally Posted by bbwchristyminx View Post
    Your gifs give me life darling!!!!!
    Quote Originally Posted by ~Carmen~ View Post
    I can see you being 90 and flipping your long hair, still teasing the boys.



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  9. #31
    Featured Member MellyMay's Avatar
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    Default Re: This is how Streamate treats their Paying Customers.

    Ok ok, I empathize with SM support based on my years of customer service, but I also empathize with you, Vela. The "gatekeepers" are very influential on access based on even the most trivial things. Lots of girls here have had MGF horrible experiences w/ support, but I haven't (knock on wood), primarily because it is unfortunately easy to be misinterpreted via online/text related stuff w/out the hearing the tone of voice or ability to see body language.

    I'm sorry that a lot of the comments here are kinda on the........mean($) side.... (i need a better description. Consider that the responses are ultimately because they want the best for us CGs and want to help......tough love perhaps?). I've been guilty of replying with shitty undertones, but really making an effort to change that. I'd rather make someone's day instead of trying (unintentionally or not) to ruin it.

    I have to say, I was surprised at the quickness of the cussing.......I mean, I understand the feeling & desire to do so sometimes, but generally not until I'm beyond pissed......but that too is unnecessary on my part. It never benefits me/us/you/support that way. And since it's via writing, it's not like you accidentally blurted it out; it could have been avoided since we all luckily have a delete/backspace key!

    wasn't there a day when everyone had issues on SM recently? I just assumed it might have happened then, but who knows, right?

    It is sooooo lame that you had two bad experiences, it's very telling of their business model and ethics.
    I can't say I have any solid advice, just kinda more of the same response that it might have worked in your favor to convey your message in a way that isn't gonna make the rep not want to deal with you..........even when they may lie but have the complete ability to.

    To echo what others said re: custy service..... They have every right to not engage you. They can say "This is abusive" and stop the chat/convo/etc. A better way he could go about it....which I've done before.... is say "It seems as though I'm not the one with that has the answers you're seeking; I suggest __so&so______ take over from here." It comes across less shitty and makes the asshole custie consider (sometimes) step back and think about what they said. It also helps you in taking the high road by comparison.... cussing out a custie is bad for business....and in some cases (obvs totally diff from your sitch) can lead to being fired or disiplined. I didn't see any cuss words from him & I can assume his robot like responses are within the companies policies....lame. There's a study that unfortunately shows that someone is likely to tell about 3 people how they enjoyed somethin, but on average 10+ people when dissatisfied. LOL, who knows how many have now learned of this.....
    Not everyone will agree but I am happy that you informed us. Your intention was to inform us and I'm sure was well intended. The way it was handled with the rep made it counterintuitive. BUT, thx for letting us know. I hope we offered some good advice in between the gifs.
    mellymay.com

  10. #32
    Veteran Member Vela Valentine's Avatar
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    Default Re: This is how Streamate treats their Paying Customers.

    Going back after my experience with customer service just a half hour ago (well not mine, but my boyfriend's), maybe I forgot to mention this part... My customer service chats at the beginning of this thread came AFTER my polite phone conversations with two different reps, where I was very polite and tried to get to the bottom of my issue as a good customer (I have been a customer service representative in my life, and as a cam girl, I am a customer service representative as well and I understand customer service protocol) and yet, I was treated very much the same. The negativity I displayed was out of frustration after being treated much the same way I was in the chats over the phone.

    Let me talk about my boyfriend's recent exploit. He attempted to make an account (nothing to do with my issues with customer service, but to simply watch me and pledge into one of my gold shows I attempted to do tonight) and when it refused to let him log in, he called them, and after only 30 seconds of exchanging his account info with the rep, where he was extremely polite (and much more patient than I), they simply told him he was banned because he "knew" me and he was not welcomed on their site. He simply asked why that would affect his ability to spend money and the woman told him she did not have to speak to him and hung up on him. It was a phone call less than 60 seconds long. He then attempted to reach customer service via the chat option and they would not even answer him as to whether or not they would delete his debit card information without him giving his account e-mail as they won't even speak to him without it (he refused to give it after the first attempt, as they immediately told him his account was terminated and ended the chat). I don't think inquiring as to whether they still have his debit card information is being rude (and I'm being honest, he is far more polite on the phone than I probably was) ... But was still met with dead ends and impoliteness.

    I understand I came across abrasively, but I did not record my phone calls, nor did I record his. My point is that he was polite, I was originally polite (he is still attempting to talk to someone that will at least answer if they have disregarded his debit information [and whether or not we know/don't know this information, it is a legitimate reason to contact support] and he is STILL being extremely polite) and they won't even speak to him...

    My original point is this: Can you imagine the customers we, as cam girls, deal with on a daily basis? While 95% of them are abrasive and not our first choice as CAM customers, they are spending their money on us... And if Streamate is legitimately having an issue and they ban EVERY customer that comes to them with a slight tone of frustration, then how much money are we, as models, losing? Not to mention, based on most of our customer base, how many of these men have short fuse tempers as is, sitting there with a boner, pissed off at this customer service?

    Not asking anyone to agree with me anymore, since obviously I'm the bad guy, but still just sharing my experience and my boyfriend's as of right now. Being told I'm no longer welcomed as a customer because I'm somehow in cohorts with another customer is very unfair for one (especially because he was willing to spend his money on me and we all know how that's actually a loss to both of us), and being told I'm no longer welcome on a website at all because I complained about a service and was told it was MY issue and not theirs when it was clearly theirs, and when I got upset, they banned me, is just ridiculous. Cussing or not (when we all know that 95% of the customers that have gone through this probably ended up cussing at the rep after the 3rd time trying to resolve their issue), whether they can "Afford" to lose customers or not, I guess I just believe in a better form of customer service, and had I originally received decent customer service, there would've been no cussing.

    To each their own, but that doesn't mean I'm going to hush my mouth on my opinion about it.

    xoxoxox


  11. #33
    God/dess kortneykay's Avatar
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    Default Re: This is how Streamate treats their Paying Customers.

    SM CS doesn't really like us models. Therefor, having your bf sign up through your CM link (or what have you) so he can pledge to your GS only makes it worse. I would brush it off, honestly. They know he was affiliated with you, so of course they are going to act some sort of way with him. I would'nt have told CS that he was your custy, etc. As much as I'd like to care about customers on SM, I really don't.

    It does suck that they have difficulties, but if they have issues spending money on me, I go elsewhere to get it. I'm not CS so I can't help custys if they are having issues, that's what CS is for. As a model, that has nothing to do with me as there are tons of other custys who aren't having issues. I suppose I like to leave that mess between the custy and CS. I just like getting paid to take off my clothes. If it happens to be broken that day, I come back later when it's fixed.

    I rant occasionally about SM techy diffys but only on my end and not the custys. Honestly, as long as they are buying shows from me, I don't care how they are treated by CS. The boobs are what hypnotizes them. Obviously they keep coming back to the site and using it so they must not be that pressed about SM's CS. *shrugs*.




    Believe In Your Brand



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  13. #34
    Veteran Member AF camgirl's Avatar
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    Default Re: This is how Streamate treats their Paying Customers.

    I stopped reading the responses after a couple people blamed Vela (not saying poo poo on you) for CS response. SM CS really is a bunch of pricks.

    I have also had a run in with CS that ended in the closure of my customer account - Which I too used to pay in to shows (never my own and I wasn't signed up with my own cammodel link). I am pretty sure I have since deleted the transaction screenshots, but I am ASSURE you I was calm and pleasant the entire time (I worked several years in customer service) and was treated like utter crap. Long story short, while logged in to my customer account I copied a link to a room and sent it to a friend. When they clicked they were instantly logged in to my account. Giving them access to all my account information! I immediately changed my password and contacted SM support and explained to them just that. Misinterpreting what I said and reading it was "I sent a link to a model" not "I was sharing a link to a models room" Support very rudely closed my account and banned me from ever joining again. I tried to contact them a second time, saying there was a misunderstanding, and was again quickly told I was banned and disconnected from the chat.

    This was a new-ish customer account, but I had spent money and I had done nothing wrong. In a way it was a blessing in disguise, since now all my money stays in my own pocket and I cannot obsess over placement.



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  15. #35
    Veteran Member AF camgirl's Avatar
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    Default Re: This is how Streamate treats their Paying Customers.

    I couldn't find the first half of my chat logs. But here is how I was treated by the 2nd customer service rep:

    Chat Transcript
    info: Please wait for a site operator to respond.
    info: You are now chatting with Streamate Support
    Carlton: Hi, how may I help you?
    Guest: I was just told by 'Charlie' I can no longer use your site due to a security error on your sites part
    Guest: Who can I email to get this corrected?
    Carlton: You can't
    Carlton: You are not allowed on our sites anymore.
    Guest: Can you please explain to me why?
    Carlton: We already explained
    Carlton: I am not going over it again
    Guest: excuse me? There was apparently a misunderstanding
    Guest: and now i'm being penalized.
    Guest: I was told "Charlie: because you gave out information about your account to a model"
    Carlton: Exactly
    Guest: Can you please explain? or show some proof i gave out my account information?
    Guest: ?!?!
    Guest: I sent a link to a model's chat room to a friend. so they could join her room.
    Guest: when they clicked on the link, your site logged them in to my account.
    Guest: I didn't send a link to a model.
    Guest: do I not get a response?
    info: Your chat transcript will be sent to ****** at the end of your chat.



  16. #36
    Moderator PhatGirlDynomite!!!'s Avatar
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    Default Re: This is how Streamate treats their Paying Customers.

    Im confused Are you saying you were logged in as a customer? You were in a models room? And then you sent a link to another models room to a friend? Was the models room you were in the friend you speak of? Cuz if it wasn't clear to them that could explain some things. But yes they are rude. Another question please are they doing IP bans and were you attempting to use the same credit card as before when you tried to sign up again?

    Quote Originally Posted by AF camgirl View Post
    I couldn't find the first half of my chat logs. But here is how I was treated by the 2nd customer service rep:

    Chat Transcript
    info: Please wait for a site operator to respond.
    info: You are now chatting with Streamate Support
    Carlton: Hi, how may I help you?
    Guest: I was just told by 'Charlie' I can no longer use your site due to a security error on your sites part
    Guest: Who can I email to get this corrected?
    Carlton: You can't
    Carlton: You are not allowed on our sites anymore.
    Guest: Can you please explain to me why?
    Carlton: We already explained
    Carlton: I am not going over it again
    Guest: excuse me? There was apparently a misunderstanding
    Guest: and now i'm being penalized.
    Guest: I was told "Charlie: because you gave out information about your account to a model"
    Carlton: Exactly
    Guest: Can you please explain? or show some proof i gave out my account information?
    Guest: ?!?!
    Guest: I sent a link to a model's chat room to a friend. so they could join her room.
    Guest: when they clicked on the link, your site logged them in to my account.
    Guest: I didn't send a link to a model.
    Guest: do I not get a response?
    info: Your chat transcript will be sent to ****** at the end of your chat.

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  18. #37
    Veteran Member Sabihah's Avatar
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    Default Re: This is how Streamate treats their Paying Customers.

    URLs can be used to transmit information to different pages/scripts within a website. You'll see something like this:

    ...whatever.php?source=chrome&name=Bob

    This might be indicating that the browser you're using is Chrome (so the site can tailor certain aspects of its appearance to the browser, for example) and that you should be addressed as "Bob" on the text that displays. This is just an example, obviously. There are other - more secure - ways to transmit information from one page to another.

    It's really, really stupid to use this method to determine who's logged in to which account. I really hope SM is no longer operating this way; it indicates a serious security problem. Honestly, it makes me really wary about using SM at all.






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    Default Re: This is how Streamate treats their Paying Customers.

    I don't see where the rep was rude. They have zero control over issues with your computer or your connection. They can only give you basic trouble shooting tips. They did their job as well as you would let them. All websites have issues and that just something everyone has to deal with. You dealt with it the wrong way. You cussed an employee and acted like an entitled asshole because you've thrown a couple of bucks around. They were right to ban you. Next time you deal with a customer service employee try being nicer. You catch more flies with honey than vinegar.

  20. #39
    Veteran Member AF camgirl's Avatar
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    Default Re: This is how Streamate treats their Paying Customers.

    Quote Originally Posted by PhatGirlDynomite!!! View Post
    Im confused Are you saying you were logged in as a customer? You were in a models room? And then you sent a link to another models room to a friend? Was the models room you were in the friend you speak of? Cuz if it wasn't clear to them that could explain some things. But yes they are rude. Another question please are they doing IP bans and were you attempting to use the same credit card as before when you tried to sign up again?
    I was logged in to my customer account, sent a link to my friend so they could see the performers room, when they clicked the link they were not only taken to said performers room but where also logged in to my customer account automatically. Said friend is also a model, but I did not tell CS that I nor my friend were SM models. I tried multiple times to restate what the problem was for them to better understand, but they just blew me off and said "you are banned I will not explain to you why again". They did nothing to reassure me that my personal information was safe. Misunderstanding or not, at least read the text and see that YOUR WEBSITE caused and error that put my information at jeopardy!


    Quote Originally Posted by Sabihah View Post
    URLs can be used to transmit information to different pages/scripts within a website. You'll see something like this:

    ...whatever.php?source=chrome&name=Bob

    This might be indicating that the browser you're using is Chrome (so the site can tailor certain aspects of its appearance to the browser, for example) and that you should be addressed as "Bob" on the text that displays. This is just an example, obviously. There are other - more secure - ways to transmit information from one page to another.

    It's really, really stupid to use this method to determine who's logged in to which account. I really hope SM is no longer operating this way; it indicates a serious security problem. Honestly, it makes me really wary about using SM at all.
    I'm not a genius, but SM URLs are transmitting some serious information then. I highly doubt that they have fixed the issue. I am not the only one who has reported this happening. And since CS doesn't want to address the situation and ban members instead I am sure it will never be addressed.

    This could probably be tested by someone with a customer account. Just use an incognito page and login to your account, copy a room URL, and paste it in a normal browser. If you are logged in then its not changed.



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  22. #40
    Veteran Member Vela Valentine's Avatar
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    Default Re: This is how Streamate treats their Paying Customers.

    Quote Originally Posted by sin69 View Post
    I don't see where the rep was rude. They have zero control over issues with your computer or your connection. They can only give you basic trouble shooting tips. They did their job as well as you would let them. All websites have issues and that just something everyone has to deal with. You dealt with it the wrong way. You cussed an employee and acted like an entitled asshole because you've thrown a couple of bucks around. They were right to ban you. Next time you deal with a customer service employee try being nicer. You catch more flies with honey than vinegar.
    Did you even read the entire thread, or the most recent post I made about my boyfriend's experience? For one, my boyfriend never informed them he and I were affiliated at all, so I'm not even sure how they knew. AF camgirl's experience is VERY similar to mine. I lost my temper after the phone calls I made were met with much the same kind of rudeness displayed by the reps in my screenshots, and my boyfriend did not lose his temper with them at all the entire time (I so wish I had video recorded this now so I could post it so that my cussing at them could be dismissed, since they treat their customers the same way whether they are polite or not).... And AF Camgirl's issue with being able to be logged in to another account via a link is another huge issue -- That is potentially a huge lawsuit on their hands for identity theft, providing the link fell into the wrong person's hands at some length and they used her account to buy many shows, etc.

    What I'm saying is.... For a company that takes 65% of the profits from models AND as a model that helps them make all of the profits they boast, they should be able to pay for legitimate customer service that takes accusations of not being able to enter rooms, maintain a connection, etc seriously, as those are complaints that are CONSTANTLY made about SM, and are usually not the models' or the customers' fault. I'm surprised my model account hasn't suffered as a result of this... but of course not -- Because I'm making THEM money that they can then use for who the fuck knows what, cuz it sure as fuck isn't being used to better their servers or to fix the connection issues so many customers and models are having, nor is it being used to train proper customer service representatives.

    xoxoxox


  23. #41
    Veteran Member Sabihah's Avatar
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    Default Re: This is how Streamate treats their Paying Customers.

    ^ See, this is what irritates me. These are people who've been hired to be yelled at you so SM doesn't have to deal with you directly. You're simultaneously blaming SM for not hiring customer service reps with the ability to help you *and* blaming the individual rep for not being able to solve the problems that SM has obviously not given him/her the training or access to solve.

    When someone delivers you a scapegoat, gnawing on him or her for a while doesn't make any difference to anyone but you and the employee who probably already wants to eat a gun after dealing with angry customers all day. SM doesn't care; you've done exactly what they wanted you to do by dumping your anger on someone they couldn't care less about. What's accomplished?






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  25. #42
    Featured Member HaydenBlue's Avatar
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    Default Re: This is how Streamate treats their Paying Customers.

    Quote Originally Posted by AF camgirl View Post
    I was logged in to my customer account, sent a link to my friend so they could see the performers room, when they clicked the link they were not only taken to said performers room but where also logged in to my customer account automatically. Said friend is also a model, but I did not tell CS that I nor my friend were SM models. I tried multiple times to restate what the problem was for them to better understand, but they just blew me off and said "you are banned I will not explain to you why again". They did nothing to reassure me that my personal information was safe. Misunderstanding or not, at least read the text and see that YOUR WEBSITE caused and error that put my information at jeopardy!




    I'm not a genius, but SM URLs are transmitting some serious information then. I highly doubt that they have fixed the issue. I am not the only one who has reported this happening. And since CS doesn't want to address the situation and ban members instead I am sure it will never be addressed.

    This could probably be tested by someone with a customer account. Just use an incognito page and login to your account, copy a room URL, and paste it in a normal browser. If you are logged in then its not changed.

    Yes!! This. I complained about this issue like 2 years ago when a bunch of bbs in Chatzy, we were logged in and all sharing links and seeing we're getting logged into each others accounts - big fatty glitch.

    I also randomly got my account banned for being a model. I had called, talked to a woman on the phone who was trying to help me, and was very kind. Then she stops and goes "Oh, are you a model?" I said yes. And she transferred me to some ASSHOLE who barked at me over the phone, accused me of "changing names" (the only name I ever changed was my own screenname) and of fraud and said I was banned from the system ( and would not stop when I said I was confused and asked him to please explain what was going on with my account ) and then hung up on me.

    So while OP went in on that guy guns'a'blazin', wouldn't really recc. that. But SM custie support if you have ever tried to get help...yeah, not that helpful and generally rude with no explanation.







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  27. #43
    Veteran Member Vela Valentine's Avatar
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    Default Re: This is how Streamate treats their Paying Customers.

    I am far from blaming the woman on the phone for Streamate's technical issues or their customer service issues... But I am blaming Streamate itself, and if they choose to hire people who are WILLING to do this job to make their hourly salary so that they can be rude and talk down to SEXUAL customers and SEXUAL workers, then I'm sorry, I fail to see the difference. If I called Verizon Wireless and I got 59 different terrible customer service reps in a row, would you then be pissed at Verizon or the 59 reps THEY hired? Please. Customer service is a career industry that MANY of us have been a part of, and what I'm trying to point out here is not that they were rude to me -- cuz I could give a fuck -- BUT ... The men who have hundreds of dollars to spend on models are being treated this way, even if there is a simple server or connection issue on Streamate's part, and they're going to blame him, when he most likely has very good equipment and a very good connection, and that right there is money lost to every single model, including me and you. I take that shit personally. They already rob us as models... I'm sorry, but getting tipped $100 and only getting what we get breaks my heart every time it happens, but to ALSO think that that customer is facing the kind of treatment I displayed after being treated so negatively makes me sick! If they continue to treat their paying customers this way, they will eventually go out of business, and that's just my opinion as a former customer service representative for the majority of my life. I'm sorry you disagree, but in my opinion, running a business is at least 50/50 service and customer service, and with Streamate, the service is constantly spotty, and if it is, and anyone calls in complaining, this is how they're treated, so they're losing a lot of customers, when they could be an even more lucrative business if they cared... But my point is that they don't CARE. I'm no business woman, apparently, but I do know that if Streamate ran a business that wasn't sex-based, they would have been ran out of business with that kind of customer service, and I don't CARE if I work in the sex business or not -- EVERYONE deserves good customer service and respect as their money is as good as gold at ANY company.

    xoxoxox


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  29. #44
    Veteran Member Sabihah's Avatar
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    Default Re: This is how Streamate treats their Paying Customers.

    ^ I totally agree, I just don't see how yelling at the reps accomplishes anything at all.






  30. #45
    Veteran Member Vela Valentine's Avatar
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    Default Re: This is how Streamate treats their Paying Customers.

    I so very much apologize for being rude to the people that were first rude to me (though please assume I made it up because I didn't document the phone calls I made prior to attempting to contact SM via internet chat, where I was originally very polite and was again met with "You are no longer welcome on our site" with no explanation. I was then hung up on via phone, which fueled my angry internet chats.) My point is not that *I* was treated bad... My point is that OUR customers as cam girls are being treated this way! If you're okay with them being treated this way because some of them are simple-minded and rude, then okay. To each their own, but I'm not, hence why I started this thread. And being rude to the rep is very often the only avenue to express your issue, and this was and will be my ONLY contact with Streamate support ever again, so they don't have to worry about dealing with the wrath of Miss VV (lol!), however, I do have to wonder about the upset customers who have spent hundreds of dollars on us all that may face this same fate.

    But that's okay. It's a sex site. It's okay for them to treat any customer that seems upset about a legitimate issue such as a connection issue in a similar fashion... Or even any customer who is completely 100% polite, like my boyfriend and like AF Camgirl up there. Streamate deserves to take 65% from us when this is how they treat their customers, who essentially pay us too. This is a business. I have to look out for my customer base just as much as if I wasn't employed by SM, and I think that's just wise as a businesswoman, but again, I obviously don't know anything about customer service and what is acceptable.

    /endsarcasm.

    xoxoxox


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    Default Re: This is how Streamate treats their Paying Customers.

    My husband accidentally created 2 accounts. He made one a couple months ago and forgot about it and then made a new one.

    Well then he couldn't log in. Contacted support, couldn't log in to either one of them. Finally they sent him an email saying he had 24 hours to provide copies of his credit cards that he used to create the account along with photo ID or they would contact our credit card companies and report them as fradulent.

    WELL... we didn't get that email until after the 24 hours were up. We were at the groccery store trying to use his card and it kept getting declined. Had to the contact our card companies and get everything sorted out. It was such a pain!

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