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Thread: SM encoder problems?

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    Veteran Member smaddy's Avatar
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    Thumbs down SM encoder problems?

    Just started using the SM encoder today. It'll work fine for 20 minutes and then freeze over and over again. The video looks fine on my end but the guys will say 'what happened to your video?' it freezes on their end.

    It happened twice in the middle of an exclusive today. I was on for maybe 3 hours and I had to log out, close the encoder and open it back up again about 6 times.

    I have a i7 quad core and my internet connection and speeds are solid we have 105 mb service. Does anyone know why this could be happening? I'm super frustrated.

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    Default Re: SM encoder problems?

    what is your upload speed ? your download speed doesnt matter when your streaming

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    Default Re: SM encoder problems?

    adobe.setting1.JPGadobe.setting2.JPG

    What settings do you have in encorder there is a certain type of setting that works with encorder properly. and then also your internet speed.
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    Default Re: SM encoder problems?

    Upload speed is 10 mb, the settings I have on the encoder are the default settings.
    Quote Originally Posted by Angelfaced View Post
    what is your upload speed ? your download speed doesnt matter when your streaming

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    Default Re: SM encoder problems?

    Which version of the encoder did you download? 3.1 or 3.2?

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    Default Re: SM encoder problems?

    The one that Streamate provides the link too.
    Quote Originally Posted by SoloDesire View Post
    Which version of the encoder did you download? 3.1 or 3.2?

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    Default Re: SM encoder problems?

    3.1 then? I've heard of people having problems with 3.2 so I guess it's not that.

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    Default Re: SM encoder problems?

    Just double checked and it's 3.1, It seems like the encoder is trying to connect to the host and it'll say "fail" and then my video will freeze up on the customers end (looks find for me though) and I can still chat while it's doing that. I changed my settings around to what minnesoporno had and it was still freezing up.
    Quote Originally Posted by SoloDesire View Post
    3.1 then? I've heard of people having problems with 3.2 so I guess it's not that.

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    Default Re: SM encoder problems?

    One more question! So on SM there is a list of recommended settings for low, medium, and high. What i've been doing is saving those settings as a profile on the encoder and then just uploading one of them onto the hd encoder and starting my show. Is there anything special I should be doing after I upload a profile? I've tried the settings on low, medium, and recommended and it still freezes. I just bought an Ethernet cable to hardwire my connection to see if that's the problem and it's still doing it. I even contact support but they haven't gotten back to me (this was over a week ago).

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    Default Re: SM encoder problems?

    I'm trying to use the encoder but cant even get to the first step of getting it to recognize my cam ??? I'm using a microsoft lifecam cinema HD on a macbook Pro. When I select my cam I get a message saying "video format not supported....video provided by video capture device is not supported by this application." Has anyone had this problem or know of the solution?

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    Default Re: SM encoder problems?

    Hey babe,

    Get a small lamp or light and put one next to your cam. This used to happen to me, too. It was the bitrate going up and down, and for some reason having a light next to the cam fixes it.

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    Default Re: SM encoder problems?

    Thanks hun,
    I have a lamp directly next to my computer, so I know thats not the problem, though speaking of bitrate it probably is more of a hardware issue. I'm only working with 2.66 GHz and I've noticed on chaturbate for instance, that my frames per second bounces between 15-18.blah! Looks like I'll have to keep camming on streamate encoder-less until I step my laptop game up :-/ Even though I haven't had any complaints about my stream I'm curious to see what if my placement gets bumped up using it.

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    Default Re: SM encoder problems?

    So. This might be a silly question... but the link streammate gives you is for the Adobe Encoder... since this isn't a streammate product, can this encoder be used with other camsites to improve quality of stream there as well? If so... does anyone know how?

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    Default Re: SM encoder problems?

    ^^ If they have that option available. They need to set up their own servers.





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    Default Re: SM encoder problems?

    I'm currently trying to figure this mystery out myself. I have the highest speed my internet company offers. I usually get 150-190 download and 35-50 upload speed. I replaced my chord that keeps me hardwired to the cable internet modem. I also had my place rewired the other day as well as the modem replaced. I'll have issues with the encoder maybe twice a month but now it's all the time! My laptop is a dell with an i7 processor and I've it a little under 1 year. For the life of me I can't figure out why video on the encoder is now constantly pixelated and it blinks off and on. It's frustrating that there's no real help for us on streamate. All I want to do is make my money and pay my bills but it's impossible with this b.s

    oh and I also did a soft reset on my laptop , re downloaded the encoder and everything else needed to stream, scanned for viruses using MacAfee and still nothing. I feel like i'm on a hidden camera show or something and at any minute someone is going to pop out and say: GOT YA! uggggggggg

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