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Thread: Paxum Q&A Thread

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    Default Re: Paxum Q&A Thread

    Is there still a Paxum rep around? I understand everyone is busy now days but been waiting since friday to have some documents verified (street address confirmation), I didn't hear back from them and I need to have them verified so I can use external card transfer as it didn't let me. I'm paid daily, have to move out and I can not wait 5-7 business days for every EFT, I need to be able to pull out money quickly so I can have enough cash for deposit if I will find an apartament. What's to be done?

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    Default Re: Paxum Q&A Thread

    Quote Originally Posted by Vlodina View Post
    Can you tell me what the speed is like? I don't know if you are familiar with Streamate... I was using FCP and would receive emails on a Friday about my payment, and it would be in my bank normally Tuesday, occasionally Wed or Thurs. Would the money actually be IN Paxum on the Friday? Thank you x
    I have used both FCP and Paxum to receive payments from SM. Paxum payments are very quick. When you get the email from SM, the money will show up in your Paxum account within hours, despite a message that it can take up to 24 hours.

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    Default Re: Paxum Q&A Thread

    Quote Originally Posted by seicento View Post
    Is there still a Paxum rep around? I understand everyone is busy now days but been waiting since friday to have some documents verified (street address confirmation), I didn't hear back from them and I need to have them verified so I can use external card transfer as it didn't let me. I'm paid daily, have to move out and I can not wait 5-7 business days for every EFT, I need to be able to pull out money quickly so I can have enough cash for deposit if I will find an apartament. What's to be done?
    I have this message on my Paxum Account. As a verified member I'm not even getting replies to tickets that I opened a week ago:

    tickets
    Important Notice for UNVERIFIED Clients

    Please do NOT open any Support Tickets relating to Account Verification! New account applications are being reviewed on a First Come First Served Basis, and opening a support ticket will NOT speed up your application.

    Our Verification and Support staff is working diligently to review all new accounts. Unnecessary support tickets will slow that process down. Please only open a ticket or email (do NOT open multiple tickets about the same issue) for urgent matters that are NOT related to account verification.

    We appreciate your attention to this very important request. Thank you for helping us serve you better!

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  6. #154
    Featured Member seicento's Avatar
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    Default Re: Paxum Q&A Thread

    Quote Originally Posted by tropo View Post
    I have this message on my Paxum Account. As a verified member I'm not even getting replies to tickets that I opened a week ago:

    tickets
    Important Notice for UNVERIFIED Clients

    Please do NOT open any Support Tickets relating to Account Verification! New account applications are being reviewed on a First Come First Served Basis, and opening a support ticket will NOT speed up your application.

    Our Verification and Support staff is working diligently to review all new accounts. Unnecessary support tickets will slow that process down. Please only open a ticket or email (do NOT open multiple tickets about the same issue) for urgent matters that are NOT related to account verification.

    We appreciate your attention to this very important request. Thank you for helping us serve you better!
    My account is verified. Just that for card withdrawal they asked me to upload documents for card billing address. I saw that message too, reason I did not open a ticket but I'm in a situation that needs quick money and I am already starting to get annoyed. I have 3 incoming payments from sites+ daily pay so if I work and earn everyday I'm getting something daily, need cash asap and if I am to request an EFT daily or every few days I'll be even more annoyed to need to be waiting 7 days for each. I mean, I could wait, I understand, but my actual landlord won't be waiting this long so I am upset with a reason.

  7. #155
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    Default Re: Paxum Q&A Thread

    Thank you Tropo. So to actually have the money it wouldn't be much longer than with FCP! �� Thankfully I've previously signed up and verified (only to discover there was no EFT!), so I'm good to go. Crisis averted, hopefully. Xx

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    Default Re: Paxum Q&A Thread

    Quote Originally Posted by seicento View Post
    My account is verified. Just that for card withdrawal they asked me to upload documents for card billing address. I saw that message too, reason I did not open a ticket but I'm in a situation that needs quick money and I am already starting to get annoyed. I have 3 incoming payments from sites+ daily pay so if I work and earn everyday I'm getting something daily, need cash asap and if I am to request an EFT daily or every few days I'll be even more annoyed to need to be waiting 7 days for each. I mean, I could wait, I understand, but my actual landlord won't be waiting this long so I am upset with a reason.
    I'm in a worse situation. The only options I have to withdraw currently are bank wire ($45), or withdraw to card ($6+3%), and I get 4 -6 payments per month sent to Paxum... I have no idea or word about when my card will arrive.

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    Default Re: Paxum Q&A Thread

    Quote Originally Posted by Vlodina View Post
    Can you tell me what the speed is like? I don't know if you are familiar with Streamate... I was using FCP and would receive emails on a Friday about my payment, and it would be in my bank normally Tuesday, occasionally Wed or Thurs. Would the money actually be IN Paxum on the Friday? Thank you x
    TalktoMe always payout early morning Wednesday (UK Time) & then I always get an email from Paxum telling me they've received my invoice from TTM by the end of the same day so then will log on to Paxum & do my EFT transfer. It then takes from Wednesday night till Mon or Tues to end up in my UK bank.

    It seems like Paxums EFT service should take about the same amount of time to get paid as it did for you from FCP.

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    Default Re: Paxum Q&A Thread

    Quote Originally Posted by seicento View Post
    Is there still a Paxum rep around? I understand everyone is busy now days but been waiting since friday to have some documents verified (street address confirmation), I didn't hear back from them and I need to have them verified so I can use external card transfer as it didn't let me. I'm paid daily, have to move out and I can not wait 5-7 business days for every EFT, I need to be able to pull out money quickly so I can have enough cash for deposit if I will find an apartament. What's to be done?
    I have the exact same situation. They don't confirm my address, neither do they reply to my tickets. EFT is not an option for my country at all.
    All my funds are now in there and I'm getting closer and closer to a pawnshop with them stalling this dumb confirmation.

    Moreover, I actually had my home address confirmed, but while adding a residence address for future card delivery, I had accidentally put it as primary and my confirmed home address was deleted. So yep, basically I pooped to my own bowl, but come on, guys, could you just give me 5 minutes of your time and confirm the stupid address? Duh.

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    Default Re: Paxum Q&A Thread

    Quote Originally Posted by GingerHoney View Post
    I have the exact same situation. They don't confirm my address, neither do they reply to my tickets. EFT is not an option for my country at all.
    All my funds are now in there and I'm getting closer and closer to a pawnshop with them stalling this dumb confirmation.

    Moreover, I actually had my home address confirmed, but while adding a residence address for future card delivery, I had accidentally put it as primary and my confirmed home address was deleted. So yep, basically I pooped to my own bowl, but come on, guys, could you just give me 5 minutes of your time and confirm the stupid address? Duh.
    They reviewed my documents after 4 working days. But I have two addresses in my account, I didn't have a bill from the one I'm not living at so they didn't confirm that one with my ID. I shall wait another 4 working days. I' m very happy about it. Not!

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    Default Re: Paxum Q&A Thread

    Has anyone managed to get any information from Paxum about the new Paxum cards they supposedly are printing? Apart from the official email I received 10 days ago, I can get no information whatsoever. They totally ignore any tickets I open. This is very poor considering how important these cards are for many people. I don't want to start paying $50 for bank wires, but don't want to keep my money in there forever either.

    A Paxum representative opened this thread 4 years ago - have they deserted us?

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    Default Re: Paxum Q&A Thread

    Quote Originally Posted by tropo View Post
    Has anyone managed to get any information from Paxum about the new Paxum cards they supposedly are printing? Apart from the official email I received 10 days ago, I can get no information whatsoever. They totally ignore any tickets I open. This is very poor considering how important these cards are for many people. I don't want to start paying $50 for bank wires, but don't want to keep my money in there forever either.

    A Paxum representative opened this thread 4 years ago - have they deserted us?
    My friend had an active card so she is supposed to get a replacement. Apart from that email no news from them.

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    Default Re: Paxum Q&A Thread

    I have been waiting for getting verified forever. I emailed chris. tweeted, sent him a pm. Guess what? Nothing. I was verified with them 2 years ago and I never used them so my acc was deactivated.

    this is so annoying beyond belief!

    and makes me incredibly unsure about using their services but I dont have any other options for KB studio. I have not seen money from them for almost 2 weeks because of this crap.
    It sucks. so does paxum. Like seriously they charge some idioticly high % and can't provide CS. They charge 50 bucks per wire like if David Gandy naked processes these payments.


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    Default Re: Paxum Q&A Thread

    They'll just be very back logged with all the new sign ups right now. I've been using them for over 2 years now and usually they're pretty good and respond to tickets within about 24 hrs. They'll probably employ more staff now they've got all these new customers.

    Getting verified with Paxum is a pain at the best of times but, once you're all verified it's good.

    They do also make you change your password every 6 months so make sure you don't forget it.

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    Default Re: Paxum Q&A Thread

    Quote Originally Posted by Kristen_Krystal View Post
    They'll just be very back logged with all the new sign ups right now. I've been using them for over 2 years now and usually they're pretty good and respond to tickets within about 24 hrs. They'll probably employ more staff now they've got all these new customers.

    Getting verified with Paxum is a pain at the best of times but, once you're all verified it's good.

    They do also make you change your password every 6 months so make sure you don't forget it.
    I've used them for 4 years and never had any problems, but I've now been waiting 14 days for an answer to my ticket. That's no way to treat exisiting members. I know they are busy trying to verify new customers, but they shouldn't be neglecting their old ones. That's bad business. Shame on them. One vague email last week is not enough.

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    Default Re: Paxum Q&A Thread

    I have some good news for anyone else desperately waiting for a new replacement Paxum debit card. I just noticed this on my account:

    New Temporary MasterCard
    000000XXXXXX0000
    PrintingPrinting (Printing 2018-04-24 20:01:41)
    This process can take up to 10 business days

    Hopefully I'll receive that in the mail within a month.

    Yippee!!!!

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    Default Re: Paxum Q&A Thread

    thnx Tropo, you made my day brighter. love xx
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    Default Re: Paxum Q&A Thread

    So is everyone having to apply for a new card from paxum? I have a mastercard from them but they are saying it is restricted now and i cannot transfer to that anymore.

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    Default Re: Paxum Q&A Thread

    Quote Originally Posted by xTTTX View Post
    So is everyone having to apply for a new card from paxum? I have a mastercard from them but they are saying it is restricted now and i cannot transfer to that anymore.
    You don’t have to apply for it. It’s automatic and will be posted out after printing. Once you’ve emptied your existing card you can throw it away. It’s a Choice bank card and now useless. You can still spend what is still on it.

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    Default Re: Paxum Q&A Thread

    This thread has gone dead, which is surprising considering how important Paxum has become in this industry with the demise of First Choice.

    I'm desperately awaiting the delivery of my new (temporary - as they call it) Paxum debit card. On my Paxum accounts page it is indicated that printing was inititated on April 24 and it can take up to 10 days. They do say that postage can take up to a month, so hopefully I will receive it before the end of May. I'm not interested in paying their huge express delivery charge, although they didn't offer it as an option. They are not charging for the card.

    Has anyone received their temporary debit cards yet?

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    Default Re: Paxum Q&A Thread

    I did not receive their debit card.
    And cant transfer funds to my existing(non expired) card too.
    Its so frustrating.
    Noone answer my ticket since 25.04.2018.

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    Default Re: Paxum Q&A Thread

    What has everyone used for their 2 forms of ID? All I have is my drivers licence but I don’t have a passport or anything else on their list of IDs that are acceptable. I’m in New Zealand. I opened a ticket but after reading this forum, I figured it would be better to ask here, if anyone has any idea.

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    Default Re: Paxum Q&A Thread

    Oh. I thought I was going to have the card until the end of May. I asked for a card May 9 and May 10 was written to print. They seem to send them massively, who knows when. Oh no. Czech rep

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    Default Re: Paxum Q&A Thread

    Quote Originally Posted by yumei View Post
    I did not receive their debit card.
    And cant transfer funds to my existing(non expired) card too.
    Its so frustrating.
    Noone answer my ticket since 25.04.2018.
    Same here - all tickets have gone unanswered since mid-April. If all goes well, I'm expecting my temporary card very soon, assuming the speed of sending them out is similar to previous replacement cards. Watch this space, as I will report here when it arrives.

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    Default Re: Paxum Q&A Thread

    Quote Originally Posted by tropo View Post
    I have some good news for anyone else desperately waiting for a new replacement Paxum debit card. I just noticed this on my account:

    New Temporary MasterCard
    000000XXXXXX0000
    PrintingPrinting (Printing 2018-04-24 20:01:41)
    This process can take up to 10 business days

    Hopefully I'll receive that in the mail within a month.

    Yippee!!!!
    I have this on my acccount but my date says May 10 - printing, at first it say May 1.

    my thing now is I am in a weird predicament I put myself in. I need to make payout on cams and I could switch my stremate to paxum but my account says (-44.95) for the paxum annual card fee. then of course my account only has wire available. $50 from paxum then about $17.50 from TD. and hopefully I make up the different in the USA to CAD exchange rate.

    I really want my card because It would be so much easier and less stress to have the card, and find US cash dispense ATM. from CIBC or the airport from a currency exchange ATM.

    plus since paxum says -44.95 on my account. I could handle that easier then my only option being a wire. The card arriving on time or earlier would be a life saver.

    I am waiting patiently but also trying not to make myself go crazy.
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    Default Re: Paxum Q&A Thread

    Quote Originally Posted by EvolvngButtrfly View Post
    What has everyone used for their 2 forms of ID? All I have is my drivers licence but I don’t have a passport or anything else on their list of IDs that are acceptable. I’m in New Zealand. I opened a ticket but after reading this forum, I figured it would be better to ask here, if anyone has any idea.
    I used my passport and then I believe my electric bill, or uploaded my cell phone or internet bill because they send it to me in a PDF.
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