I have had a new upstairs neighbor for about two months. On the very first day of her lease, we had issues with her noise. We were really confused because we didn't know we had new neighbors, and she claimed it was all moving in noise. We felt bad for knocking on her door about it. But we have noise issues with her every single day now. I can tell you exactly where she is at any time in her apartment, because she walks so loudly our windows rattle. She took a bath at 11PM last night, got out at 11:17, then proceeded to stomp around hardly ever stopping till she went to sleep at 4:45AM. My alarm clock goes off at 5:15. I nearly got into a wreck this morning going to work because I was so exhausted after sleeping maybe two hours total, all broken up into 15- to 30-minute chunks. She stomps around then slams shit on the ground. It's like she's knocking over bookcases. She woke me and my boyfriend up at the same time at 4AM, and he had been waking up frequently from her noise too. We've called the courtesy officer, but last time he showed up, she didn't go to the door. Management has called, but she blames her son "playing" for the noise. Okay, you're letting your five-year-old "play" at 3AM? Seriously? Every fucking night? I know the difference between her and her kid's noises, so I know it's 100% bullshit, but she tries to guilt the landlords into thinking we're just crazy people who don't understand the joy of having a child or whatever.
Anyway, they're trying to get her to transfer units so that she's not disturbing people, but one of the office workers is saying her noise is probably normal, and I'm just overreacting. We've been here for a year, but they're saying our other neighbors traveled a lot so we're not accustomed to upstairs noise. So does anyone have this amount of disruption from an upstairs neighbor and consider it okay? Is this really normal and I should just move somewhere to a top floor or a house? The flooring is that pseudo-wood stuff, so I understand noise will happen, but this just seems insane.



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