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Thread: How do you know if u have been de-activated?

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    Default How do you know if u have been de-activated?

    Its been really close to 6 months since I've been on cam with streamate and I went to check and see if I could still log in but I couldn't get logged in. I clicked on the forgot password but it said no email found. How do u know if u have been de-activated or not? Is it hard to get re-activated if u have been de-activated from not logging in?

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    Veteran Member JackAlexander's Avatar
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    Default Re: How do you know if u have been de-activated?

    You can send support an email from your account you have on file. Here is their email in case you do not have it [email protected] . Good luck. If you have your performer ID that might help them locate you.
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    Default Re: How do you know if u have been de-activated?

    Quote Originally Posted by JackAlexander View Post
    You can send support an email from your account you have on file. Here is their email in case you do not have it [email protected] . Good luck. If you have your performer ID that might help them locate you.


    I cant get into my account to send an email tho?

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    Default Re: How do you know if u have been de-activated?

    Quote Originally Posted by pebbles45112000 View Post
    I cant get into my account to send an email tho?
    You'll need to figure out the password to the e-mail account you used to sign up on Streamate as well, in that case. You'll have to e-mail them from that e-mail account so they know it's you.


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    Veteran Member JackAlexander's Avatar
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    Default Re: How do you know if u have been de-activated?

    Quote Originally Posted by pebbles45112000 View Post
    I cant get into my account to send an email tho?
    Sorry, that did come out confusing. Or can no longer get into your email account that you gave them when you signed up,like gmail? I send emails from there to them sometimes and it works.
    Quote Originally Posted by Marina Starr View Post
    "....because all that hotness should be shared and not go to waste".

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    Default Re: How do you know if u have been de-activated?

    Quote Originally Posted by JackAlexander View Post
    Sorry, that did come out confusing. Or can no longer get into your email account that you gave them when you signed up,like gmail? I send emails from there to them sometimes and it works.

    Sorry, what I was trying to say is I cant get into my account at streamate. When I click on the cant remember password link, it tells me that they can't find my email but I know I am using the right email that I used with them. Does that mean I've been de-activated?

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    Veteran Member JackAlexander's Avatar
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    Default Re: How do you know if u have been de-activated?

    right, so go to our normal everyday email account and email support from there. When you signed up with SM they asked you for your email address. Go to that email provider and send support ([email protected]) a message and ask them if your account has been deactivated. Do you have gmail?
    Quote Originally Posted by Marina Starr View Post
    "....because all that hotness should be shared and not go to waste".

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    Default Re: How do you know if u have been de-activated?

    Quote Originally Posted by JackAlexander View Post
    right, so go to our normal everyday email account and email support from there. When you signed up with SM they asked you for your email address. Go to that email provider and send support ([email protected]) a message and ask them if your account has been deactivated. Do you have gmail?


    I sent them an email from my yahoo account the other day before I started this post which is the email that I used to sign up with them originally. Would it be better if I emailed them from my gmail account?

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    Veteran Member AngeXx's Avatar
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    Default Re: How do you know if u have been de-activated?

    Quote Originally Posted by pebbles45112000 View Post
    I sent them an email from my yahoo account the other day before I started this post which is the email that I used to sign up with them originally. Would it be better if I emailed them from my gmail account?
    If you signed up with SM from your gmail, then yes use that email to email them. Whatever email you provided when you signed up for SM, log in and send them an email stating you can't log in. See if they can help.

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