For the past two and a half years, I've been using a first-gen i3 processor with a C310 webcam with absolutely zero encoder issues, doing pretty well for myself. Back in December, a custie bought me C920. My dinosaur laptop shuts off from overheating when using the C920, so I stole my husband's laptop that is running a... Intel Core i5 M460 @ 2.53 GHz. For the first few weeks, everything worked fine.
Now I'm having encoder issues from HELL. At first I thought it was the USB port not working, so I switched the port and it worked for a night. Then it wasn't working again. 3 USB ports later, a new ethernet cable, upgrading my encoder to 3.2 (SM has us downloading 3.1), trying 80 different settings on both the encoder and webcam, rebooting the laptop 2-3 times a night (sometimes it works?) and updating the drivers in the C920, tonight NOTHING is working to keep my video feed connected longer than a minute and a half.
Here is an example of my encoder log file:
Wed Jan 21 2015 02:26:34 : Selected video input device: Logitech HD Pro Webcam C920
Wed Jan 21 2015 02:26:34 : Selected audio input device: Microphone (HD Pro Webcam C920)
Wed Jan 21 2015 02:26:46 : Primary - Connected to FMS/5,0,3,3029
Wed Jan 21 2015 02:26:50 : Primary - Stream[o/13563144/show_99772969] Status: Success
Wed Jan 21 2015 02:26:50 : Primary - Stream[o/13563144/show_99772969] Status: NetStream.Publish.Start
Wed Jan 21 2015 02:26:50 : Session Started
Wed Jan 21 2015 02:26:50 : Video Encoding Started
Wed Jan 21 2015 02:26:51 : Audio Encoding Started
Wed Jan 21 2015 02:28:01 : Auto Adjust : Video bitrate set to 270 Kbps
Wed Jan 21 2015 02:28:19 : Primary - Network Status: NetConnection.Connect.Closed status
Wed Jan 21 2015 02:28:25 : Primary - Disconnected
Wed Jan 21 2015 02:28:25 : Primary - Re-establishing connection, attempt 1
Wed Jan 21 2015 02:28:25 : Primary - Reconnected to FMS/5,0,3,3029
Wed Jan 21 2015 02:28:25 : Primary - Stream[o/13563144/show_99772969] Status: Success
Wed Jan 21 2015 02:28:25 : Primary - Network Status: NetConnection.Connect.Closed status
Wed Jan 21 2015 02:28:50 : Primary - Disconnected
Wed Jan 21 2015 02:28:52 : Auto Adjust : Video bitrate set to 323 Kbps
Wed Jan 21 2015 02:28:54 : Primary - Re-establishing connection, attempt 1
Wed Jan 21 2015 02:28:54 : Primary - Reconnected to FMS/5,0,3,3029
Wed Jan 21 2015 02:28:54 : Primary - Stream[o/13563144/show_99772969] Status: Success
Wed Jan 21 2015 02:28:54 : Primary - Network Status: NetConnection.Connect.Closed status
Wed Jan 21 2015 02:28:57 : Auto Adjust : Video bitrate set to 376 Kbps
Wed Jan 21 2015 02:29:07 : Auto Adjust : Video bitrate set to 429 Kbps
Wed Jan 21 2015 02:29:17 : Auto Adjust : Video bitrate set to 482 Kbps
Wed Jan 21 2015 02:29:19 : Primary - Disconnected
Wed Jan 21 2015 02:29:23 : Primary - Re-establishing connection, attempt 1
Wed Jan 21 2015 02:29:23 : Primary - Reconnected to FMS/5,0,3,3029
Wed Jan 21 2015 02:29:24 : Primary - Stream[o/13563144/show_99772969] Status: Success
Wed Jan 21 2015 02:29:24 : Primary - Network Status: NetConnection.Connect.Closed status
Wed Jan 21 2015 02:29:27 : Auto Adjust : Video bitrate set to 535 Kbps
Wed Jan 21 2015 02:29:37 : Auto Adjust : Video bitrate set to 588 Kbps
Wed Jan 21 2015 02:29:47 : Auto Adjust : Video bitrate set to 641 Kbps
Wed Jan 21 2015 02:29:49 : Primary - Disconnected
Wed Jan 21 2015 02:29:53 : Primary - Re-establishing connection, attempt 1
Wed Jan 21 2015 02:29:53 : Primary - Reconnected to FMS/5,0,3,3029
Wed Jan 21 2015 02:29:53 : Primary - Stream[o/13563144/show_99772969] Status: Success
Wed Jan 21 2015 02:29:53 : Primary - Network Status: NetConnection.Connect.Closed status
Wed Jan 21 2015 02:29:57 : Auto Adjust : Video bitrate set to 694 Kbps
Wed Jan 21 2015 02:30:07 : Auto Adjust : Video bitrate set to 747 Kbps
Wed Jan 21 2015 02:30:17 : Auto Adjust : Video bitrate set to 800 Kbps
Wed Jan 21 2015 02:30:18 : Primary - Disconnected
Wed Jan 21 2015 02:30:22 : Primary - Re-establishing connection, attempt 1
Wed Jan 21 2015 02:30:22 : Primary - Reconnected to FMS/5,0,3,3029
Wed Jan 21 2015 02:30:22 : Primary - Stream[o/13563144/show_99772969] Status: Success
Wed Jan 21 2015 02:30:22 : Primary - Network Status: NetConnection.Connect.Closed status
Wed Jan 21 2015 02:30:47 : Primary - Disconnected
Wed Jan 21 2015 02:30:51 : Primary - Re-establishing connection, attempt 1
Wed Jan 21 2015 02:30:51 : Primary - Reconnected to FMS/5,0,3,3029
Wed Jan 21 2015 02:30:51 : Primary - Stream[o/13563144/show_99772969] Status: Success
Wed Jan 21 2015 02:30:51 : Primary - Network Status: NetConnection.Connect.Closed status
Wed Jan 21 2015 02:30:58 : Audio Encoding Stopped
Wed Jan 21 2015 02:30:58 : Video Encoding Stopped
Wed Jan 21 2015 02:30:58 : Session Stopped
Wed Jan 21 2015 02:31:16 : Primary - Disconnected
Wed Jan 21 2015 02:31:20 : Primary - Re-establishing connection, attempt 1
Wed Jan 21 2015 02:31:21 : Primary - Reconnected to FMS/5,0,3,3029
Wed Jan 21 2015 02:31:21 : Primary - Network Status: NetConnection.Connect.Closed status
Wed Jan 21 2015 02:31:21 : Primary - Disconnected
Someone please help, I'm broke and need to pay the power bill. ;-; MissMyxx said she also had hella bad encoder issues with the C920 but she had encoder issues without it too. I've not heard of anyone else having C920 issues like this and I can't find anything on Adobe or Logitech that says they aren't compatible. I'm determined to make this work without needing to buy a C910.
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