Hey girls, I am hoping some of you could help me by lending some advice or sharing a similar situation but, I am kind of in knots here! This is my second time streaming through Streamate, the first time I pretty much just tested the waters and really had fun, with no issues. This time, I can't seem to get any devices to show in my settings and I have stressed all effort as to what it could be. (My last resort being a new install of Windows.) Before I downloaded the stupid encoder everything was working fine, ever since opening the file and changing to Streamates recommended encoder setting, it has messed up ever since. I can't get my camera to turn on and the screen is stuck on encoder. There is no light indication on my camera, due to the settings being invisible I can't select anything. It will show a list as if something is there to select but blank. I contacted their support, but I am not so sure how much they can help from a distance.
So far this is what I've done..
1. Clear Cache, clean history, clear any logs/old files
2. Update Windows, make sure no other devices are on through other programs
3. Checked to make sure everything was working, control settings/view devices/right click propert on cam/everything working properly.
4. Refreshed Streamate 1000 times..still nothing
5. Go into Streamate settings changing from encoder to HD with permanent setting with no success.
6. Searched for devices on Streamate and shows nothing/Black screen.
I haven't pulled my hair out yet from this, lol! I just hate dealing with technical issues, truly is part of the job though! I own a C920 logitech.
Thanks so much again!!



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