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Thread: Customs4U - a platform for selling custom videos

  1. #51
    Senior Member PetraAnn's Avatar
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    Default Re: Customs4U - a platform for selling custom videos

    Quote Originally Posted by justsometwat View Post
    Thank you for responding to my questions earlier!

    I hated the way the site looked before. I thought it was clunky and ugly and I still hate the way "customs" looks in the logo I had so much trouble figuring out what the link was to my page so I could market it to my customers. I also hated that your screenname didn't appear anywhere on the recent video page, so I knew there was no way people were buying my videos unless they already knew who I was.

    My complaint now is that my gifs aren't uploading and all of the ones I had uploaded are missing and have been replaced. It's making it's own screenshots into gifs for all of my videos, the screenshots are pixelated and look terrible. I can see it's not just mine, so that sucks.

    I also noticed that all of my videos are appearing, but the prices were what they were before. Example, I had a 10 minute video - I charge $9.99 for that so I would set my price at $6.99 and when your cut was put on top it totaled $9.99. The prices on my 10 minute videos show $6.99 which means I get around $4.69 now. I fixed over 250 videos to show the right price, but other people won't know that and they will end up having to fix all of their prices or get paid less.

    I don't mind the fees to get paid on Payoneer, honestly. For instance, MGF charges $5 to take out the money on top of their service fee. Then you get no choice and it deposits immediately which was costs another $5, then you have to pay a small fee to use the money or much larger fees to withdraw it. Just getting the money was $10 and that is your only choice!

    I hate that the similar clip section shows other models. I understand that it's better exposure for every model and I know I am not bringing in a lot of customers and likely I am depending on your top models to give me traffic, but I still don't like it. If someone wants a JOI video of mine and finds it, then sees similar clips and they aren't all of mine, then I probably just lost out on him buying several videos of mine.
    That being said when I went and fixed my prices I took the time to add my new tags so my videos can be found easier and the similar clips are showing mostly my videos, but I think that's because of one specific tag that I used and the fact that I am probably the only person that added new tags to ALL of my videos.

    I unpublished a few videos that I no longer want to sell, but I can't delete them and they are mixed in with active videos and I can't filter/sort on my clips page (in dashboard). You should be able to click the sections like name, price, active....date, etc to sort the items. I also hate it that so many sites do not let you delete videos. I want to be able to completely remove videos that I no longer want. It's good for you too, because I won't be using your servers to host a video that will never be sold again.

    The publishing it annoying. I uploaded a video and waited for it to process, but it took a long time so I left the site and only remembered that it was there this morning, otherwise it never would have published. You should be able to set the publish date when initially uploading the video. Example, I want the video live ASAP so I upload it and select activate now, then it processes, and activates when it's done. OR I want it activated tomorrow at 3pm, so I select publish later and when it's done processing it will queue up for that time and auto-publish.

    Obviously you've acknowledged this and are working in it, but yes there are too many steps.
    I go to tags, I click Jerk Off Instructions it add it to a list to filter. I click show. It loads the featured models (not necessary and should be either removed or placed below the tag search results). I scroll down. It shows what tags I searched for and the models that match it. Personally, I think it should show videos that match that tag, not models. A model might have one video that has that tag and she shows in that list making it harder for the customer to find what they are looking for.
    No problem, as I've stated before, I really believe in an open door policy no matter how much heat I get for it. ;-) It's the only way to do business in my opinion.

    1. Getting videos onto the site was step 1 of the migration and is almost done. Step 2 is getting the .gifs for the old videos over. And the gifs not uploading on new clips is a bug and it's already on our bug list. So it's all coming, just need some patience.

    2. Unfortunately, this is a result of the re-migration and at this point, there's nothing I can do about it. I have been mentioning it to people as I talk to them in the event they want to act on it. All I can do is apologize for the inconvenience and pray to the computer gods that this is it on big problems (it's all going much smoother now, so I suspect that's the last of the huge issues).

    3. I can completely understand your point of view. I've been throwing around some ideas about the similar clips and one of them is to allow the performers to turn it off. However, the compromise of course is a lower percent for clips. Again, just an idea I've been throwing around in my head about this. It is NOT set in stone.

    4. I am working to get the ability to delete videos into the performer/studio dashboards. There's so many reasons why someone wants to delete them from cleaning up videos that were for some reason broken or encoded wrong to being totally done with the site and everything in between. However, for now, if you mail me a list of clips you want deleted (please give me the name of the clip) I can make sure that's done for you. Totally annoying, but a work around none the less.

    5. Again, not disagreeing with you in the least here. I'll see what I can do.

    6. As you pointed, we're working on it. I don't have an ETA on when this will be working closer to what I originally asked for and envisioned, but as we're getting all of what I call the "OMG THE SKY IS FALLING" issues out of the way, we'll have time to start working on all of the searches.
    Customs4U, selling custom videos to your fans
    safe and secure!

    Directing Manager
    www.Customs4u.com

    ICQ: 473988097
    Skype: petra.ann
    Mail: [email protected]

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  3. #52
    Featured Member justsometwat's Avatar
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    Default Re: Customs4U - a platform for selling custom videos

    Honestly, I didn't mind having to go through and reprice things. I had a lot of videos that I was underselling and fixed that. I even found several videos that I had accidentally priced as 1 cent. My keyboard doesn't always work right and I hit the number lock all of the time, so I likely messed it up. I was just lucky that no one had bought those videos or I wouldn't have made any money on them.

    With all sites I expect there to be issues, so it's not a big deal. I was glad that I was able to go back through and add or change tags. Now my tags reflect videos properly and I can be found easier. I did this with C4S and went back through all of my videos and made sure they were priced properly and had the right keywords and it forced me to add better descriptions as well. I think it would be good for models to make sure they are using all of the resources and features available to make sure they are getting as much exposure as possible.

    I was on about 10 different sites and realized that I was wasting my time, so I am not working on make 3 my main sites and leaving the others behind. I am hoping I can make C4U one of those sites as well. I have high hopes that things will get better there, especially once everything has been "perfected". Good luck! I know it's a long, hard process

  4. #53
    Senior Member PetraAnn's Avatar
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    Default Re: Customs4U - a platform for selling custom videos

    Quote Originally Posted by justsometwat View Post
    Honestly, I didn't mind having to go through and reprice things. I had a lot of videos that I was underselling and fixed that. I even found several videos that I had accidentally priced as 1 cent. My keyboard doesn't always work right and I hit the number lock all of the time, so I likely messed it up. I was just lucky that no one had bought those videos or I wouldn't have made any money on them.

    With all sites I expect there to be issues, so it's not a big deal. I was glad that I was able to go back through and add or change tags. Now my tags reflect videos properly and I can be found easier. I did this with C4S and went back through all of my videos and made sure they were priced properly and had the right keywords and it forced me to add better descriptions as well. I think it would be good for models to make sure they are using all of the resources and features available to make sure they are getting as much exposure as possible.

    I was on about 10 different sites and realized that I was wasting my time, so I am not working on make 3 my main sites and leaving the others behind. I am hoping I can make C4U one of those sites as well. I have high hopes that things will get better there, especially once everything has been "perfected". Good luck! I know it's a long, hard process
    Cheers!

    I totally agree that it's a good idea for models to use every resource available. In my experience, there's so many out there who don't know, don't want to learn, don't care that it's always so refreshing to work with people who WANT to be successful. ;-)
    Customs4U, selling custom videos to your fans
    safe and secure!

    Directing Manager
    www.Customs4u.com

    ICQ: 473988097
    Skype: petra.ann
    Mail: [email protected]

  5. #54
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    Default Re: Customs4U - a platform for selling custom videos

    My older videos are back up, so thank you for having that fixed!
    Side note: I can't get ANY of my new videos to activate. I've tried reuploading them a few times and they still refuse to activate. I'm also having the same gif problem everyone else is having as well. :/

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  7. #55
    Senior Member PetraAnn's Avatar
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    Default Re: Customs4U - a platform for selling custom videos

    Quote Originally Posted by caramelcraze View Post
    My older videos are back up, so thank you for having that fixed!
    Side note: I can't get ANY of my new videos to activate. I've tried reuploading them a few times and they still refuse to activate. I'm also having the same gif problem everyone else is having as well. :/
    Oh trust me, we're all extremely happy those old vids are back too. Plan B was downloading and uploading by hand. That would NOT have made my weekend. ;-)

    Ok, so the other problem is new. What I'd like you to do is tell me the username/email associated with your account via email ([email protected]), skype (petra.ann), or you can DM me on the C4U twitter or PM here at Stripperweb. Whichever is easiest. Then I can go and take a look.

    I was just putting videos live yesterday evening and it was working fine for me, so either you looked before something was fixed or it broke after I was done uploading and putting things live. ;-\

    Oh, and .gifs should be working again. The old ones you attached to older vids AND new ones you save with brand new videos.
    Customs4U, selling custom videos to your fans
    safe and secure!

    Directing Manager
    www.Customs4u.com

    ICQ: 473988097
    Skype: petra.ann
    Mail: [email protected]

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    Default Re: Customs4U - a platform for selling custom videos

    Thanks for your response Petra.

    *Is it Possible to Still receive emails to notify about tributes, or pending orders.

    *And also that the twitter notifications link back to our actual profiles... ex: (before it said ) Someone just sent me a #tribute on @Customs4u! You can spoil me HERE: http://customs4u.com/customs/modelname .. . (now it says ) Someone has spoiled me @customs4u. #tribute #goddess #findom http://www.customs4u.com

    *Will offers page be back at any point? and maybe eta for cams?


  9. #57
    Senior Member PetraAnn's Avatar
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    Default Re: Customs4U - a platform for selling custom videos

    Quote Originally Posted by cymonehearts View Post
    Thanks for your response Petra.

    *Is it Possible to Still receive emails to notify about tributes, or pending orders.

    *And also that the twitter notifications link back to our actual profiles... ex: (before it said ) Someone just sent me a #tribute on @Customs4u! You can spoil me HERE: http://customs4u.com/customs/modelname .. . (now it says ) Someone has spoiled me @customs4u. #tribute #goddess #findom http://www.customs4u.com

    *Will offers page be back at any point? and maybe eta for cams?
    1. I have a list of everything under the sun and some things that need to get email notifications. I won't go into why they were left out, but I think it's safe to say my devs now know that anything that requires action on anyone's part gets a mail notification.

    2. Tweets are also very high on the list and will be linking to each performer's page. Plus, we have some other (what I think are pretty cool) tweets for promo purposes coming up as well. But first, the basic ones need to be fixed.

    3. Live cams are being worked on as I type this! I don't have an ETA yet, but it will be this year. ;-) And offers, I want to bring it back but in a much different way. That will probably be next year some time. And, I'm planning on integrating skype calls and we're looking at a few options for phone calling/texting that works better than the live calling we had.

    So lots of stuff on the books! But first, getting the current site straightened out!
    Customs4U, selling custom videos to your fans
    safe and secure!

    Directing Manager
    www.Customs4u.com

    ICQ: 473988097
    Skype: petra.ann
    Mail: [email protected]

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    Default Re: Customs4U - a platform for selling custom videos

    Thanks! Those are some of the little things I loved .


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    Featured Member justsometwat's Avatar
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    Default Re: Customs4U - a platform for selling custom videos

    Is there a way to turn off video previews? I really don't like that at all =p

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    Default Re: Customs4U - a platform for selling custom videos

    Petra,

    I just logged in and happened to look at my recent transactions... how come no one was notified that we needed to raise our clip prices?

    Example: on the old site we had to input what WE wanted to get PAID. then you added your %. On the new site, it's charging the customers what WE WANTED TO GET PAID. Which has resulted in me getting less for my videos without anyone notifying me of this.

    I input $7 on old site, but the clip price was $10. On new site, the clip price is $7 and i get an even less amount! Kind of angry over here.

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    Veteran Member Missjayne77's Avatar
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    Default Re: Customs4U - a platform for selling custom videos

    I just signed up today.. Lets see how it goes.


  16. #62
    Senior Member PetraAnn's Avatar
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    Default Re: Customs4U - a platform for selling custom videos

    Quote Originally Posted by justsometwat View Post
    Is there a way to turn off video previews? I really don't like that at all =p
    This is on my short list. I don't know where it is in the mix of things at the moment, possibly next week as there are 3 things on my critical list right now. I'll drop you a PM when it's ready.

    Quote Originally Posted by ruinator View Post
    Petra,

    I just logged in and happened to look at my recent transactions... how come no one was notified that we needed to raise our clip prices?

    Example: on the old site we had to input what WE wanted to get PAID. then you added your %. On the new site, it's charging the customers what WE WANTED TO GET PAID. Which has resulted in me getting less for my videos without anyone notifying me of this.

    I input $7 on old site, but the clip price was $10. On new site, the clip price is $7 and i get an even less amount! Kind of angry over here.
    I'd really like to be able to give you some big, eloquent speech about why we did it this way, but really what it came down to is a decision had to be made. We have A LOT of girls who came to us on the old site asking us "WTH?" when their customers went to them asking WHY did you price it so ungodly expensive. The answer is they didn't. It was our percent and if they were unlucky, the affiliate's percent on top of what the performer added.

    The other half are performers such as yourself who learned how the system worked and priced accordingly.

    The directors looked at the situation and made a decision knowing we'd piss off one side or the other. In the end, all I can do is offer my apologies that you were in the camp that really doesn't like this. I can only hope that the fact that the site is already bringing in more traffic than the old site, is much more stable inside and out (the old site was a house of cards), and has the potential to have loads of tools to help independent content producers and performers sell their goods.

    I hope you'll give us a chance, but I can completely understand if this makes you go elsewhere. Regardless of your decision, my door is always open for conversation and I'm always willing to discuss ideas to make things better.

    Quote Originally Posted by Taylach001 View Post
    I just signed up today.. Lets see how it goes.
    Feel free to hit me up if you have any questions! We're working hard on a FAQ that should be finished in a day or two.
    Customs4U, selling custom videos to your fans
    safe and secure!

    Directing Manager
    www.Customs4u.com

    ICQ: 473988097
    Skype: petra.ann
    Mail: [email protected]

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    Featured Member justsometwat's Avatar
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    Default Re: Customs4U - a platform for selling custom videos

    Great! I understand why previews are a great way to help advertise your videos, but I sell pretty well on IWC and C4S and I don't offer previews. I select specific gifs from the video to show what the video has in it and write a pretty good description. If they want a preview, they can buy a cheaper video Glad that will be added eventually!

    You don't need to worry about a PM, I'd suggest posting when new updates are pushed out so everyone knows

  18. #64
    Senior Member PetraAnn's Avatar
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    Default Re: Customs4U - a platform for selling custom videos

    You can now disable the video preview in the "shop" area.
    Customs4U, selling custom videos to your fans
    safe and secure!

    Directing Manager
    www.Customs4u.com

    ICQ: 473988097
    Skype: petra.ann
    Mail: [email protected]

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    Featured Member justsometwat's Avatar
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    Default Re: Customs4U - a platform for selling custom videos

    That's awesome! Thank you!

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    Default Re: Customs4U - a platform for selling custom videos

    Ok so I did my request for payout since the new site .. I did not get a email confirmation of my request ?


  22. #67
    Senior Member PetraAnn's Avatar
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    Default Re: Customs4U - a platform for selling custom videos

    Quote Originally Posted by cymonehearts View Post
    Ok so I did my request for payout since the new site .. I did not get a email confirmation of my request ?
    You will. Right now it's not an immediate confirmation. Give me until mid week this upcoming week and it WILL be automatic. ;-)
    Customs4U, selling custom videos to your fans
    safe and secure!

    Directing Manager
    www.Customs4u.com

    ICQ: 473988097
    Skype: petra.ann
    Mail: [email protected]

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    Default Re: Customs4U - a platform for selling custom videos

    Thanks Petra. .I actually saw my name on Top performer yesterday if i'm not mistaken so I can see the improvements .. I look forward in the next couple of weeks of taking full advantage of the site..


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    Senior Member PetraAnn's Avatar
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    Default Re: Customs4U - a platform for selling custom videos

    Quote Originally Posted by cymonehearts View Post
    Thanks Petra. .I actually saw my name on Top performer yesterday if i'm not mistaken so I can see the improvements .. I look forward in the next couple of weeks of taking full advantage of the site..
    Cheers!

    I'm finishing up a few things and then we're going to work full steam on the live cams feature which has a launch date just before Christmas. This will go much, much smoother as all the groundwork is laid. I'm looking forward to this one.

    Then after the first of the year I'm looking to get a few additional payout methods plus integrate an interesting payment processor for customers to buy credits...it allows them to use all those gift cards that get stuck in a drawer. OR it allows them to go down to walmart, pick up a walmart gift card to make their purchase so they never need use their credit card. I implemented that one on FreeOnes last year and it works pretty well.
    Customs4U, selling custom videos to your fans
    safe and secure!

    Directing Manager
    www.Customs4u.com

    ICQ: 473988097
    Skype: petra.ann
    Mail: [email protected]

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    Default Re: Customs4U - a platform for selling custom videos

    Can I ask on what basis are the featured girls up the top selected by?


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    Default Re: Customs4U - a platform for selling custom videos

    Quote Originally Posted by Missjayne77 View Post
    Can I ask on what basis are the featured girls up the top selected by?
    But of course!

    The top 20, featured, and most popular all have different criteria to give everyone a fair chance of trying to get onto the home page of the site.

    Top 20

    These are the the top performers of the day based on the number of custom and video sales, how many people have visited their profiles, if they use the thank you function, and a few other little things that go into the formula.

    Featured

    Featured has less stiff requirements. Simply put, featured models have to use the site in some way (updating profile, uploading video, etc), have completed profiles, have custom clips activated, and several other little things.

    Most Popular

    This is based off searches, tributes, have been rated in the past X days, has sold a custom OR video, etc. Both featured and most popular are limited to X times per hour.

    As we're getting more traffic and more member interaction with the new site, we'll be consistently tweaking the requirements to make sure it stays as fair as possible. ;-)
    Customs4U, selling custom videos to your fans
    safe and secure!

    Directing Manager
    www.Customs4u.com

    ICQ: 473988097
    Skype: petra.ann
    Mail: [email protected]

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    Default Re: Customs4U - a platform for selling custom videos

    Quote Originally Posted by PetraAnn View Post
    But of course!

    The top 20, featured, and most popular all have different criteria to give everyone a fair chance of trying to get onto the home page of the site.

    Top 20

    These are the the top performers of the day based on the number of custom and video sales, how many people have visited their profiles, if they use the thank you function, and a few other little things that go into the formula.

    Featured

    Featured has less stiff requirements. Simply put, featured models have to use the site in some way (updating profile, uploading video, etc), have completed profiles, have custom clips activated, and several other little things.

    Most Popular

    This is based off searches, tributes, have been rated in the past X days, has sold a custom OR video, etc. Both featured and most popular are limited to X times per hour.

    As we're getting more traffic and more member interaction with the new site, we'll be consistently tweaking the requirements to make sure it stays as fair as possible. ;-)
    Thanks for answering in such depth, it's appreciated.


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    Senior Member PetraAnn's Avatar
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    Default Re: Customs4U - a platform for selling custom videos

    Quote Originally Posted by Missjayne77 View Post
    Thanks for answering in such depth, it's appreciated.
    Some other information that just came across my desk (as I had a little update done this morning)...the top 20 and featured updates 1x a day and the most popular updates HOURLY.

    All 3 will soon be sending out tweets from performers and studios who have their twitter linked about being in these 3 blocks (still have to test them and activate them).
    Customs4U, selling custom videos to your fans
    safe and secure!

    Directing Manager
    www.Customs4u.com

    ICQ: 473988097
    Skype: petra.ann
    Mail: [email protected]

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    Default Re: Customs4U - a platform for selling custom videos

    Hi Petra . .I would like to upload vids to my profile . . However, even though i have "video preview off" .. its still actually generating a gif as well as playing on my profile. Am i doing something wrong or is this a bug? Also How do i delete videos . .i made a duplicate trying to test/resolve problem.


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    Default Re: Customs4U - a platform for selling custom videos

    Quote Originally Posted by cymonehearts View Post
    Hi Petra . .I would like to upload vids to my profile . . However, even though i have "video preview off" .. its still actually generating a gif as well as playing on my profile. Am i doing something wrong or is this a bug? Also How do i delete videos . .i made a duplicate trying to test/resolve problem.
    The video preview off is for the customers to watch I think 20 seconds of the video.
    The gif is auto generated if you don't upload your own gif or jpg. You can stop it from generating a gif if you upload a screenshot of the video in the JPG upload part when you upload or edit your video. That way it's just a static image and you decide what image shows.

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