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Thread: STREAMATE - Venting, Complaining, Discussing site issues

  1. #2301
    Featured Member BambiCutie's Avatar
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    Default Re: STREAMATE - Venting, Complaining, Discussing site issues

    Quote Originally Posted by DeepThoughts View Post
    Regarding my issues with the SM broadcaster not connecting I really tried every stupid little thing I could and I sent a bug report to SM to which I was given the standard canned response so I called Liz.

    Liz says that they are aware of these issues and every time we have them we need to continue to send the bug reports because that information helps the technician to tweek the system for the soon to be released "New Broadcaster". Liz stressed that they are very aware of these issues and although its frustrating they are working to fix them with the new release of the broadcaster so we wont have these issues anymore. The new broadcaster is expected to be released early next month so continue to send bug reports when you cannot connect. The canned response is the team confirming that they have received your report so dont take them to personally.

    In the meantime, Liz says the problems seem to be intermittent (which is my experience as well) so continue to try and use the broadcaster from time to time but when it doesnt work you should still be able to stream using the encoder so switch to the FMLE when the broadcaster fails you. Liz assures me that our placements will not suffer for using FMLE so long as we use it with the new 720 settings.

    I hope that helps out anyone else who is having these issues. It does make me feel better that they acknowledged that there are issues because that mean they are working to fix it. So far I have been using FMLE and I dont like it as I still get lagging and some pixelation but I have been making money with it and that is what matters! Keeping fingers crossed that the new broadcaster will be released soon!
    Thank you so much for this information! I've been stressing over the broadcaster randomly crashing, while streaming and have done everything on my end to resolve any technical issues..

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  3. #2302
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    Default Re: STREAMATE - Venting, Complaining, Discussing site issues

    ^^ For now just remember to check your earnings before you do what the tip was for. If it is a tip it shows up right away.

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  5. #2303
    God/dess KatM's Avatar
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    Default Re: STREAMATE - Venting, Complaining, Discussing site issues

    These are good news DeepT. ty for letting us know, cant wait to test my brand new connection here, see if it helps, i also cant wait for the new SMB to arrive, i hope they'll make that software good and reliable, i am sure they do their best.

    About reporting the issues, i sent my bug reports too but never got any feedback on it so i stopped sending these, is feels just odd to not get back any feedback after sending out the info, like a short note saying "aknownledged, ty, we'll look into the matter, ur info helps", something short and simple so people know their info in used and processed.

    I love SM, i really do, is like in a passionate relationship where the partners shout and yell to each other but still love each other, that's my relation with SM, i want 'my business partner' here, dont wanna 'divorce' SM LOL
    hugs xx

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  7. #2304
    Featured Member EllieGold's Avatar
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    Default Re: STREAMATE - Venting, Complaining, Discussing site issues

    1700 models online during the dayshift. I am beating my head against the wall, aren't I?

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    Default Re: STREAMATE - Venting, Complaining, Discussing site issues

    Quote Originally Posted by xoprincessremy View Post
    Anyone not get their checks yet?

    I get mine on mondays like clockwork. It's tuesday. mailman already stopped by.... still no check...

    this is the 2nd time this year.
    only happened once last year because of the northeastern blizzard (2015).

    ugh
    I've stopped checks because its very unreliable and you're more at the mercy of USPS than SM. Checks get cut Weds or Thurs...and then you wait for USPS to handle it. Although I've had a huge challenge with getting wire transfer set up, it's loads easier than dealing with a late check and since there's no tracking info on the checks USPS can't help you either.

    BTW, if you set up anything new with payee info...be sure to clear your cookies first. Then, fill in and save info. Next, email Support and confirm they've received changes. Lately, changes for me were not showing up on SM's end. As many times as I would save, it would clear out and not appear for them.

  10. #2306
    Featured Member EllieGold's Avatar
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    Default Re: STREAMATE - Venting, Complaining, Discussing site issues

    If the word Skype is in your screen name, I WILL not hesitate to block you. Shouldn't SM monitor these type of names?

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  12. #2307
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    Default Re: STREAMATE - Venting, Complaining, Discussing site issues

    Quote Originally Posted by xoprincessremy View Post
    Anyone not get their checks yet?

    I get mine on mondays like clockwork. It's tuesday. mailman already stopped by.... still no check...

    this is the 2nd time this year.
    only happened once last year because of the northeastern blizzard (2015).

    ugh
    You get a 25 dollar bonus from the event?

  13. #2308
    Featured Member EllieGold's Avatar
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    Default Re: STREAMATE - Venting, Complaining, Discussing site issues

    Late checks is something that has been going on for awhile it seems. With their traffic as low as it is, are they struggling to keep money flowing? I am sure if were getting less money, they are getting less money. I don't know the business as much as others, but I've been around awhile to know that something's up. I really want Streamate to get some better converting traffic again so we can pay our bills and all live happily ever after. (sarcasm). You get the picture. I just want the older Streamate back with higher converting traffic and far less glitches.

  14. #2309
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    Default Re: STREAMATE - Venting, Complaining, Discussing site issues

    Meanwhile, others of us went from 35-40% in paid chat to 8-15% in paid chat. Yes, the money is still flowing for some.. but when I work 30 hours in a week and barely hit $400.. there is a serious problem.
    !

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  16. #2310
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    Default Re: STREAMATE - Venting, Complaining, Discussing site issues

    Quote Originally Posted by SweetieBitch View Post
    Oh I highly doubt SM is having any issue whatsoever with "keeping money flowing"... A lot of models are still putting their hours in and hitting their goals, if not exceeding them (seriously, did you see that recent "5k challenge" thread? Or even just the 2k/3k threads. My point is, the money's still there.) Personally, hitting my average goal is taking me more hours than I'd like, but I can still make good money while suffering through the occasional glitch as long as I keep at it.

    If they can afford to do all these new contests where they're shelling out thousands upon thousands of dollars in prizes, I can't imagine they are having any money problems.

    I can't say anything about the late checks... I've had three different addresses since I started on SM a little under 2 years ago, and I've never had a late or missing check. Only one that was one day late. And I've gotten bonus winnings on nearly all the contests. So I don't believe they're correlated.
    I do have to agree to this. In a lot of ways. The traffic is complete shit, but I've been putting in A LOT more hours and hitting above my goal. And, like with you, it's just taking a little longer then personally I'd like. It's unbearable as FUCK for 60-80% of my night, BUT you have to be there for when the ballers slide through. I do understand that some of you are putting in mad amounts of hours that aren't panning out, which that sincerely fucking sucks, but what I see a LOT is basically what I was doing: just hoping off or going to another site if it's totally dead for the first couple hours, hell sometimes even the first few hours, but you have to stick on there if you want a chance to make that money. If you're making way better money on other sites, way more power to you, but as of lately, it's just the horrible HORRIBLE lack of traffic that's the issue on my end. I've had one glitchy night in the past week, with the occasional glitch a night, because it's sm, we're never gonna get 100% glitch free night. And I know my feed is good, rtt excellent, fps excellent, etc. So I just try my hardest to fight through the goddamn back pain and just wait for the spender (s).

    I completely understand this is a venting thread, which I love, because I be a complainy ass bitch, it's just the ONLY thing I've changed in the past week is the amount of hours I put in. I was getting ridiculous 40-140 dollar checks, and starting last week, making sure to put in a minimum of 6-8 hours online a night, I made 550. I'm back up to what I was making before all the customers disappeared. Granted it is taking a few more hours then it once did, but it's better then 40$.

    There's hope, just fight through that shit if SM is your only option.
    Last edited by Hxchayley; 03-22-2016 at 06:30 PM.

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  18. #2311
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    Default Re: STREAMATE - Venting, Complaining, Discussing site issues

    Quote Originally Posted by pixiepower329 View Post
    Meanwhile, others of us went from 35-40% in paid chat to 8-15% in paid chat. Yes, the money is still flowing for some.. but when I work 30 hours in a week and barely hit $400.. there is a serious problem.
    And as is shown we all have different goals. Me personally, I do this
    Because my husband works and if I were to get a job out there I'd be making pretty much enough to pay a baby sitter...so a vanilla job isn't an option for me. So for me, 400 in 30 hours is ideal af, 13 dollars an hour is still 3 dollars above minimum wage in my state.

    So we all just need to keep in mind our goals are different.
    I'm just sitting here all stoked I can. Throw my hat back in
    the 500 dollars a week ring lmao
    Last edited by Hxchayley; 03-22-2016 at 06:10 PM.

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  20. #2312
    Featured Member EllieGold's Avatar
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    Default Re: STREAMATE - Venting, Complaining, Discussing site issues

    I am one of the few that's seriously struggling right now. I used to have an ok % in paid chat. I have built regulars but most have actually left. I was pregnant before so maybe that's why? I just don't seem to convert as many customers as much as I once did. I am not giving up. I don't give up! Things will always look up.

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  22. #2313
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    Default Re: STREAMATE - Venting, Complaining, Discussing site issues

    Last week when I logged into SM quite a bit I saw a bunch of new traffic. But they were all just like kinda dumb? And then the guys who do spend money couldn't connect to my room. So I stuck it out but my placement tanked. It seems that Im now back amongst the unfavorables the site once again. Putting in more hours without conversions and a crap ton of glitches makes things worse. Ive ended up behind people who work once a month. And I know this because I talk to them. I splitcam and I don't even aim for privates anymore on SM. This happened before. I just sell content and try to get large tips for customes in free chat. It's all I can do when guys are like "Damn baby I sure wish I could see you" Well for ten gold I can sell you a video. Hook it up then send me an email. Its all I can do right now.

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  24. #2314
    Veteran Member Femmestudent's Avatar
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    Default Re: STREAMATE - Venting, Complaining, Discussing site issues

    Quote Originally Posted by Diamond Dust View Post
    Thanks for your reply, but I actually wasn't referring to tips, but rather just the pay-per-minute rate. My rate is $5 USD which equals about $6.65 AUD, so for Streamate to magically pull $7 AUD out of its ass for an Australian customer of mine...I was pretty pissed. I realize that currencies fluctuate, but a difference of 45 cents seems like quite a bit to be off, and I checked on xe.com as I was talking to him. Having traveled a lot, I know that money is always lost when currencies are converted due to fees and things like that, but I still think it's unfair for SM to do what seems like raising my price behind my back. I definitely don't think that SM is losing on these exchanges...it seems to me more like they are taking advantage of the differences in currencies for their own profit.

    Tips/gold are a different story...if someone tips me $5 gold Canadian money then of course I expect to get a smaller amount. It's not Streamate's fault that other currencies are weaker than the USD, even though it kind of sucks when, like others have pointed out, you get excited by the amount of the tip, only to discover it's a lot less than you were expecting. What bothers me is that they raise my rate for people in countries with a weaker currency above and beyond what it should be...which REALLY must sting our customers in Australia, Canada, and New Zealand because they're paying more as it is even without Streamate rounding up the prices. This is just going to deter guys from those countries from going to Streamate in the first place, so I don't think it benefits anyone really.

    SweetieBitch, thank you for the page number of that thread! Saved me some digging. From what I read, I'm hoping that maybe guys can choose what currency they see our rates in, and that the guy I was talking to just clicked the wrong button somewhere along the line and can change it back. I don't get a ton of non-US customers, but the next time I talk to an Australian or Canadian, I'm going to ask him what currency my rate is in to see if this is happening across the board. I'll report back what I find out; although it might be a while before I can get to the bottom of this.
    Actually your per minute rate is always charged to customers in USD (it does say this when you click the button to enter private too) , its only gold that they can change to local currency. If a Canadian / Australian go into your room your making your full rate, no worries on this

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    Default Re: STREAMATE - Venting, Complaining, Discussing site issues

    Quote Originally Posted by xoprincessremy View Post
    Anyone not get their checks yet?

    I get mine on mondays like clockwork. It's tuesday. mailman already stopped by.... still no check...

    this is the 2nd time this year.
    only happened once last year because of the northeastern blizzard (2015).

    ugh
    Received mine yesterday (Monday)

    ~ "Well, actually..." doesn't pay my bills bb ~

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    Default Re: STREAMATE - Venting, Complaining, Discussing site issues

    I don't know what is going on I search for my feed cant find it anywhere on the site. I type in my name in search and says not found on my end says I am online so I have no idea what's going on with the site.
    Stripperweb is closing! Join me over at WeCamgirls

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    Default Re: STREAMATE - Venting, Complaining, Discussing site issues

    Why would usernames with Skype in them even get approved? Dumb.

    ~ "Well, actually..." doesn't pay my bills bb ~

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  29. #2318
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    Default Re: STREAMATE - Venting, Complaining, Discussing site issues

    Quote Originally Posted by minniesoporno View Post
    I don't know what is going on I search for my feed cant find it anywhere on the site. I type in my name in search and says not found on my end says I am online so I have no idea what's going on with the site.
    Same thing here! BF couldn't find it after he was just in my room and I don't have his region blocked.

    ~ "Well, actually..." doesn't pay my bills bb ~

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    Moderator PhatGirlDynomite!!!'s Avatar
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    Default Re: STREAMATE - Venting, Complaining, Discussing site issues

    Quote Originally Posted by DelishIrish View Post
    Why would usernames with Skype in them even get approved? Dumb.
    Customer names don't have to go through an approval process. They can change their names at any give time. ANd more than one customer can have the same name. Currently SM doesn't have any filters in place that blocks names. This is why leaving notes is a good idea. Even if they change their name I can pull up the notes and see if he's on the shit list/time to ban list or on my baller list. Sometimes good customers change their names too.

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  32. #2320
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    Default Re: STREAMATE - Venting, Complaining, Discussing site issues

    So there is a new contest... but see they didnt call it a contest but a BONUS DAY

    Because I blew their twitter up asking for another bonus day.





    Quote Originally Posted by Miss_Red View Post
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  34. #2321
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    Default Re: STREAMATE - Venting, Complaining, Discussing site issues

    I've had several regulars say that they haven't seen me online lately although I've been online. I had one good regular who found me on Twitter go look for me when I was actively online-- and he could not see me as online ( I don't have any restrictions or geoblocks).

    I think those of us that are newer are struggling more. We didn't have a good solid core of regulars when shit hit the fan. Even now, the money I do make is from repeats.. My conversion rate has gone to hell in an ever loving handbasket.

    As far as differing goals... you're damn right I expect more than $13/hr from camming. It is a riskier than average profession so I expect the rewards to line up. I have eggs in many baskets, so I'm not going to starve-- but up until all this, SM was my largest egg. I've had to do some serious schedule restructuring with other options to keep my bills paid.

    They're paying out a little over $33,000 in bonuses in the next contest. Imagine how much quality traffic that could buy if they actually gave a fuck about their contractors.
    !

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  36. #2322
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    Default Re: STREAMATE - Venting, Complaining, Discussing site issues

    Bunny Bonus Day? Whatever


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  38. #2323
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    Default Re: STREAMATE - Venting, Complaining, Discussing site issues

    Im just kidding. But seriously I don't care. I care that so many are struggling. This I care about. I'm really sorry. But the rest of it Im just numb you know? Ive been all over the place on this site. I just try to make the lemonade anyway I can. Sometimes it needs splenda other days cane sugar etc etc

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  40. #2324
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    Default Re: STREAMATE - Venting, Complaining, Discussing site issues

    Hmmm they doubled the amount of people that can win a prize from 200 to 400. Someone help me with the cutoffs for the two days? Because it emphasizes two separate days. From when to when?

  41. #2325
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    Default Re: STREAMATE - Venting, Complaining, Discussing site issues

    What I don't like about the contest and this is a mild dislike is SM doesn't send out any notifications to the customers that there's a contest going on. They don't even have to say its a contest on the customers end. Just give them some sort of incentive to show up on those days. If the numbers are down on the days that they run contest what do they do to reach out to the customer base. It can't just be us tweeting #smbunny I think they can do more with that.

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