Results 1 to 7 of 7

Thread: Warning to anyone using Arvixe web hosting!

  1. #1
    Featured Member Tsani's Avatar
    Joined
    Sep 2011
    Location
    California
    Posts
    1,767
    Thanks
    3,881
    Thanked 4,181 Times in 1,173 Posts
    My Mood
    Confused

    Angry Warning to anyone using Arvixe web hosting!

    I know y'all have been hearing awful things about Arvixe around here lately but I just wanted to warn you of something I just discovered and also clarify exactly what's going on over there.

    I have a few Arvixe accounts, for different things. I cancelled the one that has all my adult stuff on it and most of my work projects and moved those to DreamHost. Well there's another account that I only have 2 sites on that don't get much use or traffic so it wasn't really high priority to move them. And they were due to auto-renew November 10 so I was going to move those later this month and close the account before it renewed. Bad idea. The account auto-renewed a month early! At 1am this morning I get two emails from Arvixe, one saying my account was renewed and the other saying they took the payment. So I'm out $60 unless I can get them to refund me (which from what I've heard is incredibly unlikely).

    So if you have an account and were waiting until it expires to move, you might want to do that over a month ahead of time and make sure to turn off auto-renew just to be safe.

    Now on to why you should move your sites away from Arvixe and WTF is going on over there:

    To put it simply, Arvixe was acquired by EIG which led to their shared hosting getting oversold, their servers getting overloaded, and their customer support basically going away. A former employee explained in detail what happened over on webhostingtalk and it's pretty damn awful: http://www.webhostingtalk.com/showth...94#post9547194

    Their support forums had become full of angry customers and people warning other people to stay away from Arvixe, and a few days ago, Arvixe got rid of the support forums completely. Check out the #arvixe hashtag on twitter... it's quite interesting.

    In case you didn't want to read the thread I linked, basically the only way to get any sort of customer support is to put in a ticket and tweet them with your ticket number for a more timely response. I've had a ticket open with them for a few weeks now. It's just awful.

    So yeah, Arvixe is dead, long live DreamHost!

    P.S. If you're moving to dreamhost and want a $50 off coupon, enter the code LEXBON50 at checkout. Full disclosure: I get a referral bonus for that, but you also get $50 off so it's a win-win

  2. The Following 4 Users Say Thank You to Tsani For This Useful Post:


  3. #2
    Featured Member Bootsie's Avatar
    Joined
    Oct 2013
    Posts
    1,012
    Thanks
    2,157
    Thanked 2,150 Times in 696 Posts

    Default Re: Warning to anyone using Arvixe web hosting!

    Yup, Arvixe did that to me too. And now they are telling me that my free domain with hosting is expiring unless I pay $20 for it for the year with WHOIS. Um, excuse me??? The auto-renew shit said hosting referencing lifetime free domain with hosting. I am on hold right now and I am not very happy. If I don't get the free domain with them I am just going to have an angry meltdown. I am pissed enough about 1 month auto-renew, but already fought that fight and lost. No refunds. I have it in my calendar to move my site TWO MONTHS before the end of hosting in 2016.

    Update: apparently their "new email system" does not recognize that hosting and domains can be renewed at the same time and is sending out the wrong messages. sigh.
    Last edited by Bootsie; 10-11-2015 at 05:09 PM. Reason: add update

  4. The Following 2 Users Say Thank You to Bootsie For This Useful Post:


  5. #3
    Senior Member
    Joined
    Jun 2005
    Location
    usa
    Posts
    184
    Thanks
    949
    Thanked 245 Times in 101 Posts
    My Mood
    Happy

    Default Re: Warning to anyone using Arvixe web hosting!

    I had some serious nightmares with Dreamhost years ago involving multiple wordpress blogs being infected by viruses on multiple occasions with no solutions offered except to delete everything and start over. I wouldn't bother with them or hostgator despite how attractive they may appear. Sorry, Tsani - love you!

    Again this was many years ago - it is possible the company has changed

  6. #4
    Featured Member Tsani's Avatar
    Joined
    Sep 2011
    Location
    California
    Posts
    1,767
    Thanks
    3,881
    Thanked 4,181 Times in 1,173 Posts
    My Mood
    Confused

    Default Re: Warning to anyone using Arvixe web hosting!

    No worries, leia, everyone has different experiences. Hostgator has also been bought out by the company that bought Arvixe so they're not much better. My experiences with DreamHost and their customer support so far have been awesome, but I know not everyone has had the same experiences.

  7. #5
    God/dess Nikki_Fox's Avatar
    Joined
    Aug 2011
    Location
    USA
    Posts
    3,292
    Thanks
    7,542
    Thanked 4,306 Times in 1,672 Posts
    My Mood
    Inspired

    Default Re: Warning to anyone using Arvixe web hosting!

    crap -no wonder my hostgator account took a big increase with this renewal - I have always had positive experiences with them - their customer service has been awesome - now I'm worried - boo -- thanks for the heads up

  8. #6
    Featured Member Tsani's Avatar
    Joined
    Sep 2011
    Location
    California
    Posts
    1,767
    Thanks
    3,881
    Thanked 4,181 Times in 1,173 Posts
    My Mood
    Confused

    Default Re: Warning to anyone using Arvixe web hosting!

    Hostgator was bought out way before Arvixe was and they didn't seem to have been hit as badly by the change. I still use them for some projects, they're not that bad but they're not that great either lol.

  9. #7
    Featured Member Tsani's Avatar
    Joined
    Sep 2011
    Location
    California
    Posts
    1,767
    Thanks
    3,881
    Thanked 4,181 Times in 1,173 Posts
    My Mood
    Confused

    Default Re: Warning to anyone using Arvixe web hosting!

    Just wanted to update here that they did refund the money for the hosting account that got renewed a month early, so if you get billed early too, just put in a support ticket.

  10. The Following 3 Users Say Thank You to Tsani For This Useful Post:


Similar Threads

  1. Replies: 1
    Last Post: 08-04-2013, 01:47 AM
  2. UK Web Hosting Companies
    By Pottymouth101 in forum Industry Insight
    Replies: 4
    Last Post: 03-08-2013, 08:04 PM
  3. dreamhost web hosting question
    By tessarubyxoxo in forum Camming Connection
    Replies: 0
    Last Post: 09-05-2011, 11:14 PM
  4. web Hosting Presidents sale 1 year for 12 bucks
    By starrgirl81 in forum Other Work
    Replies: 4
    Last Post: 02-21-2011, 06:14 PM
  5. Web Hosting Questions
    By Spinnerette in forum Other Work
    Replies: 6
    Last Post: 02-05-2011, 09:30 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •