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Thread: Problems signing up with Streamate

  1. #1
    Curious Guest
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    Dizzy Problems signing up with Streamate

    I submitted my agreement and ID, but then when I went on to fill in my profile, the birth date had the day and month the wrong way round, and there was no way to change it. So I thought I must have made a mistake when filling in the agreement. I contacted support and they made it so I could resubmit my agreement, and this time I made sure my birth date was correct, but then still had the same issue when filling in my profile. I contacted them again and got a response saying "you need to log in to your account and resubmit", but when I do, my agreement shows up as submitted, and there's no way to resubmit. I contacted support again and just got a generic response saying "thank you for checking in on your account status" etc.

    Has anyone else had this problem? I definitely filled in the date correctly the second time!

  2. #2
    God/dess Marina Starr's Avatar
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    Default Re: Problems signing up with Streamate

    Contact Liz at [email protected] and explain it to her. She's very helpful!
    Quote Originally Posted by ~Carmen~ View Post
    I can see you being 90 and flipping your long hair, still teasing the boys.



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  4. #3
    Featured Member Missymissdemeanour's Avatar
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    Default Re: Problems signing up with Streamate

    I know this sounds stupid but are you in the UK? The date format is switched in the states ie. Date today is 26/10/2015 this will show as 10/26/2015 on American sites. My apologies if I am wrong. I'm always being thrown by this lol
    MissD

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  6. #4
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    Default Re: Problems signing up with Streamate

    Yes, I'm in the UK. The date format in the agreement is YYYY-MM-DD, and I thought I'd made a mistake the first time I filled it in because I'm not used to writing it that way. However, when I go to fill in my profile details, it tells you the actual month (so like 1st Jan rather than just numbers), which is how I know it's wrong.

    I will email Liz, hopefully she can sort it out!

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