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Thread: Internet Issue Questions

  1. #1
    Moderator Genoveve's Avatar
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    Default Internet Issue Questions

    I've had so many bizarre internet issues since I've moved and I'm usually pretty good at troubleshooting but the ones I've been having here are beyond me. I'll only mention a few of them:

    A while back my speeds kept dropping, I never actually lost my internet connection or anything but my speeds would drop extremely low and I noticed that once 5 o' clock PM hit it would all be 100% fine again until the next day. It wasn't a coincidence, I noticed it and started keeping track of it but all of the 600 technicians I told about it didn't think a thing about it. Eventually a tech came out and did fix it but I thought that was weird.

    Then the other week my router(it's a router and modem in one) reset itself a couple times over the course of a couple days making me temporarily lose my internet connection, then one day it started doing it repeatedly. So I called support, they said my signal was too high and sent a tech out. However, I removed my router and booster from an extension cord and plugged them directly into the wall and then it was completely fine and when the tech came a few days later he said I must have fixed it because he found no problem with the signal.

    However---yesterday my router started resetting itself again, I called support and the dude said he was thinking I need a new router(even though mine is pretty new) and set up a tech visit. After I got off the phone I fucked around with it and my connection ended up coming back and staying completely stabilized and I had no more issues but it started resetting itself again today, and I checked and sure enough it was doing it the same time it was yesterday. Then it re-stabilized completely at the same time it did yesterday.

  2. #2
    God/dess audritwo's Avatar
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    Default Re: Internet Issue Questions

    Oh goody! Intermittent issues. I'm not trying to scare you at all, but these can be very difficult to pinpoint the exact issue. I have the same issue with my ISP every time it heats up, my internet will drop all together. What you need to do is to keep a log on your end when it drops in speed. Take screen shots of the date and time. Make sure you use the speedtest your ISP provides, because most of the time they won't consider speedtest.net since it's coming from a 3rd party source.


    Stay on top of your ISP, call every time their is an issue. It's annoying as fuck, but it's the best way to get it fixed.





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  3. #3
    Featured Member Kitcatt's Avatar
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    Default Re: Internet Issue Questions

    Yeah, I had intermittent issues this summer, always on the weekends at peek hours. It wasn't because of internet throttling because there aren't that many people in my area. Eventually they tracked down the issue to be "noise on the line" which could be cause by someone in the area plugging in an analog device, or some kind of node breakdown. BUT, lucky me, they wouldn't be able to figure it out unless they tracked it down when it was happening...on the weekends, when they don't have tech guys doing house calls.
    In the end I just had to get a secondary provider, and tfc I did.

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    Featured Member webcamcutie's Avatar
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    Default Re: Internet Issue Questions

    Sounds like my life the last 2 months.

  5. #5
    God/dess Issabelle's Avatar
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    Default Re: Internet Issue Questions

    Solidarity hugs darling. My internet has been on the fritz for three months now and my ISP has only just admitted that it's an equipment issue with their transmitter that needs replacing. They said they'll get around to it by the 25th when the company owner gets back from vacation, but I have *this much* faith in them doing it before a major holiday. They came to my house to change my frequencies Friday so my upload would be better. It's significantly worse now, after being 'better' for all of half an hour. Because 3 down/3 up with massive jitter is a pretty solid connection...

    Someday, when camgirls rule the world, we're going to create an affordable mobile device based internet service provider that actually works like it's supposed to. Someday.


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