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Thread: Freaking out over new isp

  1. #1
    Featured Member Girly_Girl's Avatar
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    Default Freaking out over new isp

    So I had charter but my upload was only 4, download 40 and the fastest that I could get thru them is 5 upload. So I called att and found out that u-verse is new to my neighborhood and that I could get 18 upload and 24 download with them. So I decided to go with att and get rid of charter. Well its been nothing but a nightmare so far and I am about to pull my hair out!!!! So the guy from att shows up at 10am to install yesterday and was here all the way up till 6 or 7 at night but there was a problem getting charter to release my port for my phone #s so att didn't get installed yesterday and I missed work all day yesterday because of it. Well he came back this morning and said that the problem was because they were waiting for charter to release my phone #s because they were bringing my old phone #S from charter to att so I just told him give me new #s if that would speed things up and that I was fine with that. A tech that he was taking to said that it would speed it along but turns out its still going to be a couple more hours because we are waiting for the green lights for my phone to show up on the modem. Well here is going on 2pm and I have internet finally but still no phones or tv!!!!


    Well he left to eat lunch and I thought I would check stripper web while he was gone and I noticed that my internet was loading really slow so I was freaking out again cause u-verse is suppose to be fiber optics and a lot faster than charter. With charter I had 4 upload and with att I am suppose to have 18 upload and 24 down load. So I go to testmy.net to check my speed on 2 different computers. On both computers my upload is ONLY 1.4.....WTF????? Download is 20.8 tho but I really need fast upload for the encoder at streamamate. I had 4 upload with charter and tested it at testmy.net and it always tested 4 upload when I checked it so I cant figure out what the hell could be going on!!!!! Sooooo tempted to tell him to just hook my charter back up cause this has just been a freaking nightmare and Ive already lost 2 days work because of it. I cant afford to lose anymore work at all. I am barely making it as it is.


    I haven't told him about me doing camming for a living. He thinks that I work for liveops only which I did but have been focusing on camming only cause I lost my good paying line at liveops and it got to where I was barely making any money there. I am seriously thinking that I will have to tell him about my camming and the encoder so we can get this crap straightened out.

    Any advice?

  2. #2
    God/dess audritwo's Avatar
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    Default Re: Freaking out over new isp

    Let the tech work on it okay. Sometimes new installations take a little bit longer then an hour or two and their can be hiccups. Mention about your speed when he gets back. You do not have to mention your job exactly, tell them this is important because you are not getting paid if you aren't working.

    Charter is a butthole to work with, and some of the old telecom companies take forever to release numbers because they lost you as a customer so they no longer care. I had this issue when I worked with an ISP.





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    Default Re: Freaking out over new isp

    Quote Originally Posted by Girly_Girl View Post
    So I had charter but my upload was only 4, download 40 and the fastest that I could get thru them is 5 upload. So I called att and found out that u-verse is new to my neighborhood and that I could get 18 upload and 24 download with them. So I decided to go with att and get rid of charter. Well its been nothing but a nightmare so far and I am about to pull my hair out!!!! So the guy from att shows up at 10am to install yesterday and was here all the way up till 6 or 7 at night but there was a problem getting charter to release my port for my phone #s so att didn't get installed yesterday and I missed work all day yesterday because of it. Well he came back this morning and said that the problem was because they were waiting for charter to release my phone #s because they were bringing my old phone #S from charter to att so I just told him give me new #s if that would speed things up and that I was fine with that. A tech that he was taking to said that it would speed it along but turns out its still going to be a couple more hours because we are waiting for the green lights for my phone to show up on the modem. Well here is going on 2pm and I have internet finally but still no phones or tv!!!!


    Well he left to eat lunch and I thought I would check stripper web while he was gone and I noticed that my internet was loading really slow so I was freaking out again cause u-verse is suppose to be fiber optics and a lot faster than charter. With charter I had 4 upload and with att I am suppose to have 18 upload and 24 down load. So I go to testmy.net to check my speed on 2 different computers. On both computers my upload is ONLY 1.4.....WTF????? Download is 20.8 tho but I really need fast upload for the encoder at streamamate. I had 4 upload with charter and tested it at testmy.net and it always tested 4 upload when I checked it so I cant figure out what the hell could be going on!!!!! Sooooo tempted to tell him to just hook my charter back up cause this has just been a freaking nightmare and Ive already lost 2 days work because of it. I cant afford to lose anymore work at all. I am barely making it as it is.


    I haven't told him about me doing camming for a living. He thinks that I work for liveops only which I did but have been focusing on camming only cause I lost my good paying line at liveops and it got to where I was barely making any money there. I am seriously thinking that I will have to tell him about my camming and the encoder so we can get this crap straightened out.

    Any advice?
    Find out from your ISP if the servers are authenticating your connection correctly. Your internet can really slow down if the servers are identifying you as a slower household by mistake. Once they fix that, you should be fine.

    It sounds like you have Fiber to the Node, (FTTN), which means you have a hybrid ADSL/fiber connection so that's why you speeds aren't the superfast gigabit that true Fiber to the Home, (FTTH)/full fiber connections can give you.

    As long as you are getting a steady connection, FTTN is still a better choice than cable or regular DSL because it is actually way more reliable even though the advertised speeds are slower than regular copper DSL/cable.

    When I had my FTTN installed, it took a long time as well. There is no need for the tech guy to know what you are doing for a living. It's up to you what you want to do but I have great internet now, much better than the cable I had before, it's very smooth streaming even with the 4 upload that I'm getting. Hopefully, your upload will be the same and you can stay with Uverse.
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    Default Re: Freaking out over new isp

    Thank u guys for the fast response. I am going to talk to him about the speed issue and find out what is going on but I had 4 upload with charter and now with the new internet from att I am only getting 1.2 upload. I was suppose to have 18 upload with att I am thinking that you may be right hyori but I will find out for sure.

    If he cant get my upload speed to be faster, should I stay with att or go back to charter? Will 1.2 upload be fast enough for the encoder?

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    Default Re: Freaking out over new isp

    Quote Originally Posted by Girly_Girl View Post
    Thank u guys for the fast response. I am going to talk to him about the speed issue and find out what is going on but I had 4 upload with charter and now with the new internet from att I am only getting 1.2 upload. I was suppose to have 18 upload with att I am thinking that you may be right hyori but I will find out for sure.

    If he cant get my upload speed to be faster, should I stay with att or go back to charter? Will 1.2 upload be fast enough for the encoder?
    ATT has to guarantee somewhere near the advertised speeds otherwise they will need to give you a better deal. Find out if anyone else in your area has the same ATT service and see what their speeds are, then you can make a decision.
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  9. #6
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    Default Re: Freaking out over new isp

    Quote Originally Posted by hyori View Post
    Find out from your ISP if the servers are authenticating your connection correctly. Your internet can really slow down if the servers are identifying you as a slower household by mistake. Once they fix that, you should be fine.

    It sounds like you have Fiber to the Node, (FTTN), which means you have a hybrid ADSL/fiber connection so that's why you speeds aren't the superfast gigabit that true Fiber to the Home, (FTTH)/full fiber connections can give you.

    As long as you are getting a steady connection, FTTN is still a better choice than cable or regular DSL because it is actually way more reliable even though the advertised speeds are slower than regular copper DSL/cable.

    When I had my FTTN installed, it took a long time as well. There is no need for the tech guy to know what you are doing for a living. It's up to you what you want to do but I have great internet now, much better than the cable I had before, it's very smooth streaming even with the 4 upload that I'm getting. Hopefully, your upload will be the same and you can stay with Uverse.
    You were right hyori, he said its fiber to the node. Its just now coming to my neighborhood and he said that the fastest upload I will be able to get is the 1.2 but later on I might be able to get faster speeds once more people in my area starts getting uverse. I had 4 upload with charter. I ended up telling him what I do for a living in the long run and he explained it to me a lot more with the video. He was saying that the faster upload that I have, the more people that I can have in my room viewing my cam? So we both agreed to leave the ATT internet hooked up over the weekend and that if I didnt like att, he would come back first thing Monday morning and reconnect my charter.

    So I am going to push att internet to the max all weekend by trying some gold shows and see how my feed does.

    What do yall think tho? Should I keep charter since its 4 upload tho? My main site is streamate so I just want to make sure my internet is fast enough for the encoder.

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    Default Re: Freaking out over new isp

    AT&T Uverse was the worst for me. I would keep charter for now. You're not getting a full 1.2 when you cam. Around .9 at the most.
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  12. #8
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    Default Re: Freaking out over new isp

    I am definitely going back to charter! I tried att last night and a friend of mine that is usually in my room every night told me that my feed and voice was lagging a little. This has been the worst nightmare with an isp . I have missed going on 3 days of work and Ive been with out phone and tv for 3 days.

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