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Thread: Will Streamate support ever help me with my video/audio Live?

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    Veteran Member cutiecam's Avatar
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    Default Will Streamate support ever help me with my video/audio Live?

    So I just started working on Streamate. The past week I've had guys tell me that sometimes I sound like a Kung Fu movie. My lips and words don't always match.

    I have a brand new gamer laptop, wired internet connection, Ive followed the handbook to a T and use the SM encoder.

    Will I ever actually get a live person to help me with my chat. So far their email "support" sucks. It consists of..."have the customer who is having issues contact support" So what? I'm supposed to send all 40 guys having issues their way???


    Ugh. Im ready to try livejasmin at this point.

    Any help is so greatly appreciated.

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    Featured Member BambiCutie's Avatar
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    Default Re: Will Streamate support ever help me with my video/audio Live?

    Since its a business technically you are support when issues may surface using the encode, Broadcaster or Mic. Getting a response from SM usually takes 5-7 days personally through email..

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    Default Re: Will Streamate support ever help me with my video/audio Live?

    By 'SM encoder' do you mean the SM Broadcaster or the Adobe Encoder? Whichever one it is, have you tried the other at all and had any better luck? Also when your sound is scrambled and your words and lips don't match up(which sounds like lag issues to me), do you see it on your end at all or does your feed look totally fine to you? My rule of thumb has always been that if I can see and experience the issues on my end then the problem is on my end. If everything looks fine to me but the customers are having issues I assume it's their tech issue or the site's, not mine.

    Also how good is your internet? If your speeds aren't good or if they tend to drop, hard wiring won't help that.

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    Default Re: Will Streamate support ever help me with my video/audio Live?

    Im using the SM encoder, but haven't used the other one yet. Everything on my end is crystal clear. Upload 4 and Down 60. More than recommended in the Streamate handbook thing. Thank you!!

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    Default Re: Will Streamate support ever help me with my video/audio Live?

    My upload is 25 and download 96 even then I have those issues with SM, I still get a nicer but still cut & paste response that does NOTHING to resolve this issues. My alternative is to log off & onto another site, I can't slow down & deal with such things, it cost me to much money.

    Sam

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    Default Re: Will Streamate support ever help me with my video/audio Live?

    My upload is 25 and download 96 even then I have those issues with SM, I still get a nicer but still cut & paste response that does NOTHING to resolve this issues.

    First I restart my laptop, sometimes that works. But if it continues, I can't make money with lagging/pixel video feed. Filling out the form for support is tedious & pretty much pointless, since the response is NOT instantly to resolve it & get back to making money. 5 to 7 days later with a copy paste response that does NOTHING but tell me to read through the manuel again is BULLSHIT. After 4 years of consistantly camming on that site, think I might know what I'm doing. How can it work one day & not the next? Rarely do they own up to it being on their end, which doesnt help.

    My alternative is to log off & onto another site, I can't slow down & deal with such things, it cost me to much money. I love camming on SM, but not when there are issues. New Years eve I sold out 3 gold shows at $300 each to have one drop right before the show started. So I made NO money and my customers were disappointed. Disappointed custie can be a custie lost. Do I stay on, trying over and over again or do I log off & just edit videos?

    Sam

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    Default Re: Will Streamate support ever help me with my video/audio Live?

    If everything looks fine to you, I wouldn't worry TOO much just yet. A lot of guys just love to complain and want free attention or want to mess with you. I can check your feed for you if you want the next time you're on.


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    Default Re: Will Streamate support ever help me with my video/audio Live?

    Well for us to give you some tech support someone would have to set it up using teamviewer so they could see your computer and basically fiddle with your settings.

    Streamate does provide more then one encoder files try different ones and see which works best then take note of which file is working for you then delete the rest.
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    Default Re: Will Streamate support ever help me with my video/audio Live?

    If you have issues with audio and SM and you use your Logitech camera as your cam/microphone, you can uninstall your camera drivers in the device manager. Then shut down your computer properly through the start menu. Then, unplug your camera from the USB port and replug it into a different USB port. Turn the computer back on, and it will reinstall the drivers automatically for your camera.

    Generally, doing this will fix your audio issues.

    Also, you can do a Glasnost test to see if your ISP is throttling Flash video sites. If they are then either switch ISP's or get a VPN like Tunnelbear.
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    Default Re: Will Streamate support ever help me with my video/audio Live?

    The short answer is - no they won't do squat. I've been having that problem for months off and on and all I've ever gotten is copy and paste answers and when I finally insisted that it wasn't on my end because other people were also having the same problem and I was not having issues anywhere else I got a very rude answer saying that their advice was to change my isp, buy a new computer and get faster internet and if I was willing to do that they wouldn't do anything. I have a 6 month old gaming computer btw.

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    Default Re: Will Streamate support ever help me with my video/audio Live?

    Thank you all so much =) I ended up using the Adobe encoder instead of SM Broadcast. Ever since then, it's been perfect.

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