(I didn't see any threads on this for the last year, so I started one).
Sephora built their business on the 'fact' that you get to pick 3 samples with every order, no matter how much $$ you spend.
My man works for a company in which he gets discounts for certain companies, Sephora being one of them. He gives me gift cards a lot, hence I've spent a lot of $$ with them and have their "VIB" status.
What I want to know is, why, for so many of my orders in less than a year, have they forgotten my samples?? It's bad enough, that you usually don't get the ones you pick, but I'm ok with that. It's just that they state that 'every customer gets 3 free samples", but it's not happening.
I've written them, I've posted on their page on FB and just got through tweeting. Usually, to rectify this, they will give me more points.
I usually purchase online, but last Christmas, I was actually in the store and made a decent purchase. The sales associate was nice enough, until I asked if she put the samples in my bag. I could see her smile sort of turn to a scowl. I did get them, but why the bitch face??
I know there are far more important problems in the world. I just get annoyed with bad customer service and false claims. If they don't want to give the samples out, then don't advertise them.
(My little rant:-)



Reply With Quote


Bratty Princess 



Bookmarks