Hi Burt
i understand what you are saying and thanks for trying to figure it out but after really thinking about all of this and upon investigating further I know what those phone messages are from now. I had numerous phone issues when i was first on Phrendly. My memory is so full lately I forgot about all of this til i reread past emails.
I couldn't get or receive calls for months and it also affected my placement. I went back and found all my emails pertaining to this and sent the important one to Phrendly. On May 24, 2017 Jason from Phrendly emailed me that it was finally fixed. Before that I could not get or make a phone call and this was in March if you look at the screenshots. (BEFORE IT WAS FIXED) So I know 100% I did not call him. I still don't call anyone EVER and that's reflected in my billing for months now.But I have other strange things that happened with the phone that is in other emails before May 24th so it makes sense now.
********Jason's EMAIL May 24, 2017: I have good news! After a lot of work internally adjusting phone carrier settings and extensive testing we were able to resolve the telephone issue. You should be good to go. If you encounter any trouble with calls please do not hesitate to reach out to me. I'm just a reply away......Jason Customer Support
I never ever saw that text box with John though until he texted me. Maybe he tried phoning in March when my phone was messed up ( wonder if he was even a member then?) And since his text was the first one i assumed he was getting charged. (which he should have been) Something strange must have happened when they were fixing my phone. Their system isn't perfect.
******You seem to be confused about FIRST CONTACT just like the current support person.****** Regardless if he got called or not, it wouldn't matter. THAT ISN'T the ISSUE HERE. He still has to pay for texting forever, if ***he was the first one who texted*** and we had never texted before. Texting is separate from phone and vchat rules. See below:
From Phrendly Supprt Aug 31., 2017
Hi again Kristy.
Yes, if you initiate a call with no contact via chat, you will pay for the call. This is also true if you initiate a call after contact via chat.
If a Phrend initiates a chat with you AFTER a phone call,( a phone call from me) the Phrend will pay for the chat ASSUMING IT'S THE FIRST TIME HE'S CHATTING WITH YOU. Chats are continuous once they begin, so he'll still pay for the chat **even after calls. **
Regards,
Support and Policy
Hopefully after support reading this they will straighten it out. If not it's on record and if it happens again..............
This is a lesson to everyone too. If you buy someone a gift for whatever reason or leave money from your OWN credit card in your account you run the risk of having your money taken. I had $5 there from my own CC and that was used to pay John. Otherwise he would have been given 35 cents from the bartender and the convo would have ended quickly. I will never leave my CC there again.
Thanks to everyone who read this and tried to help,**** hope it helps some new people**** as some things on Phrendly are confusing.



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