Last Friday, we experienced a very unfortunate incident. The company that we use to send out checks suddenly announced that they are no longer serving their clients, meaning not only did we lose a lot of money due to them unilaterally closing our account along with our funds, but we had to find another solution to make sure that everyone would be paid normally for the next payout that is just around the corner.
So we worked extremely hard this past week, and we are glad to announce that we’ve come up with a solution. Rest assured, business will be done as usual for the models that currently have checks as their preferred payment method. Your payouts this month will get to you as it is normally done.
We would like to take this opportunity to strongly recommend an alternative payment solution for models that currently receive checks. This is because we greatly care about how you receive your payouts securely in time. As independent entrepreneurs, your chosen method of payment is a core element of your business. So it is very important to carefully consider the best option available.
With checks there are many third parties involved, and that means once we send the checks out they are prone to a lot of human errors, such as checks getting lost in the mail, or simply that the address is wrong. Also, checks are the slowest way to receive your payments, not to mention that you have to physically go to the bank, cash it, then wait for the funds to be processed. So in order to minimize delay, as well as other potential risks associated with sending checks via mail, we recommend using direct transfer options. They are faster, and less prone to complications. Currently, we offer free direct deposit in 38 countries, as well as wire transfer.
Having said that, we would like to reiterate this: you can count on us. We know that when we do payouts, things may never be perfect, and a lot of unexpected conditions may introduce difficulties. Our customer support team puts payout issues as priority number one, and works extra hard for them to be resolved quickly and effectively.
We firmly hold that our priority is you, the MV Stars. Our first and foremost objective is to make sure you receive the money that you have earned on MV. Our job is to help you all become successful entrepreneurs and we will never lose sight of that.
Lastly, this incident with the payout provider affected a lot of other companies across the industry, and we are aware of the issues that this is causing. We sincerely hope that the damage is minimal for everyone, and wish swift recovery to the companies that were affected.
If you have any questions, please don’t hesitate to contact our support team at
[email protected]. Once again, we are here for you.
Thank you very much.
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