
Originally Posted by
ep2002
So this is the second time now I've lost a customer b/c of SP's plugin & of course when I talk to support, they are CLUELESS, don't even understand what I'm saying, use the same "just reinstall it (NO, FIX YOUR PLUGIN, I'M NOT GOING TO REINSTALL IT WHEN A CUSTOMER IS SITTING THERE WAITING). I just reinstalled it last week & I had just restarted my computer too.
They are so dense, they don't even report it just saying... "well it must have been a glitch with the plugin."
Yeh no SH*T sherlock!!!
Has anyone else been having issues where the guy calls for my test call, it says it's green, he calls back, it's now 2 red Xs, he calls again, it's back to green, but now there's a small popup at the top that says, THIS CALL ISN'T BEING CHARGED.
After he called back 3 times & it did the same thing & I left b/c he was already jerking off & I thought he was a scammer, I checked with SP & his account is fine & there's money in it.
The guy wants nothing to do with me anymore when I IMed him & apologized & explained the situation.
FURIOUS!
I finally got rid of the CMD part of the plugin b/c they won't approve my profile & I'm not going to waste hours trying to figure out what's wrong with it.
I have a feeling that's why there were glitches.
I hope it doesn't happen again, but when I lost another guy a month or two ago, CMD wasn't part of the plugin at that point, but whatever they are working on it's breaking it b/c I've never had that problem before.
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