I made a horrible mistake and I wanted to make sure that I let everyone know that I did not intentionally screw someone.
I took an order for a feature costume via internet. Payment was made upfront. I designed the costume and started construction. Due to limited time frame I tried to make due with unacceptable materials for a part of the costume a mistake that I will never make again I can assure you. When I shipped the completed pieces to my customer via fed ex part of the shipment was lost. I will of course be reconstructing the lost piece as well and sending that out to them.
The part that I really made the mistake on was I partially lied to the customer instead of telling them that I was unable to complete the other part of the costume I told them that I had shipped it and made an alternate piece because the first one became lost. I have never done this type of thing before and am not sure why I did it this time other than I wanted to make good on my promises. A stupid mistake I know.
To the customer I will be sending the replacement costume piece, the piece that had not been completed and a piece that had been part of an additional order that I will be completing free of charge to make the situation right.
I am not telling anyone this because I want everyone to feel sympathetic to me I just want to be able to rebuild my good name and make sure everyone knows this has never happened before and will never happen again. I hope that I can be forgiven and am able to continue being a part of this community.
With my deepest heartfelt appologies,
Chelle![]()
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