Several weeks ago there was a massive snowstorm on of all times Friday night. I dance at private parties and unfortunately I was unable to make it to one of my jobs that night. As the weather got worse and worse I called and contacted the customer several times and told them I might have trouble, and eventually that I would be unable to make it. I told the client if he was interested in re-scheduling I'd be happy to once my schedule was open again to do so. I've been talking back and forth with the client and offering things like half off the usual rate for the show, it seems the only way to make him "happy" out of the situation is to slightly bend my "no touching" rules. Since most of my work comes from word of mouth or return clients (the nightlife newspaper ads don't draw in nearly as many calls as you might think) I always try to make sure my customers are satisfied with my work but I'm having a change of heart.
What does everyone else think? Has anyone else had a problem like this before?



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