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Thread: Another VIP Fu*# up!

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    Featured Member Lyssa Lynn's Avatar
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    Default Another VIP Fu*# up!

    So today I had a guy coming in for VIP... The floor waitress is his gal, she introduced us and has waited on us upstairs in the past. Well from now on we have a VIP hostess on Thurs. and Fri., this upset him greatly (that he was unable to have his regular waitress). We almost didn't go upstairs at all. Management threated his gal saying if he didn't go to VIP she was fired. She took him by the hand and lead us upstairs to be waited on by the hostess.

    This new hostess had not a clue as to his needs. Neglected to inform him when each hour was up. Pushed him into getting a second bottle of champagne (hello, I'm the only one drinking it, we don't need another!) So now I'm home drunk, with $400 less than expected

    WTF happend to customer service! If the guy wants so and so to be his waitress, even though you dumb asses are paying extra for a daytime hostess...Please just make him happy! He's a great customer, takes excellent care of those he likes, Please cut him some slack! That's twice this week that management treated my customers like they were expendable. VIP is a hard sell during the day, show some appreciation to those who do buy!

    Oh what do I know, I'm just a stripper!!!

  2. #2
    Moderator Optimist's Avatar
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    Default Re: Another VIP Fu*# up!

    I feel your pain. Maybe you can relay all his likes to the new hostess to give her a heads up. It sounds like she's green and I'm sure she'd like to cash in on this good customer. Maybe if you help her, she'll help you and your guy. I hear you, though about managers who don't understand how delicate the process of getting them to the VIP is. They seem to think the custy's come for the room, the drink and the girls involved are beside the point. I don't know why they refuse to accept the fact that they come for us and how we treat them.

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    God/dess Susan-Va's Avatar
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    Default Re: Another VIP Fu*# up!

    Quote Originally Posted by Optimist
    I don't know why they refuse to accept the fact that they come for us and how we treat them.
    Guys can go anywhere to get a beer, they come to strip clubs for us, just like you said.
    This is a customer service based business and it seems like a lot of management have forgotten that. If this guy comes in on a regular basis and gets VIPs when he's there, let him have the waitress he wants. It's a small sacrafice to make to keep the custie happy and coming back. Little things like that go a long way.

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