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Thread: I'll never order from Platinum Stages again!

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    Exclamation I'll never order from Platinum Stages again!

    I had been reluctant to order from Platinum Stages after all the bad things I'd read on here regarding their customer service, but they had the exact thing I wanted: a permanent brass spinning pole. I couldn't find much information on the few other companies that offered this, so I decided to just go with PS.

    My pole arrived last Thursday and I called a friend to come over and help me install it. While I waited for her I opened up the boxes and put a few parts together and I decided to stand the pole up just to check out how it looked in the room. Much to my surprise, it was already too tall to fit, and that was with only half of the parts. Oh, in case you're confused, there's the pole, two flanges which are the plates that bolt into the ceiling and floor, and two couplers which insert into the ends of the pole and then connect into the flanges. When I tried to stand my pole up it was with just the couplers attached, and the flanges would need an additional two inches of space at least. So I called Platinum Stages and told the girl on the phone what was going on and she said she would have someone call me back ASAP. This guy called an hour later and told me to take the pole to a hardware store and get it cut down to size. He wasn't even offering an apology or explanation or anything, so I was like "Well why did this happen? I paid you over $300 and I expected to get the right size of pole for my money?". He got all pissy and tried to tell me that it was MY fault, that I ordered the wrong size! That is bullshit! These are the exact words from the website:
    "How to calculate Pole size needed: Measure your floor to ceiling height. Round down to the nearest inch. We will take care of the rest."
    The height of my ceiling is 108 inches, so that's what I ordered. First he denied that it says this on the website, then he said something about how they must've thought I was ordering it with the extra space needed in mind. By the way, the pole they sent was 107 1/4 inches, which seems like a totally random length. After some arguing he finally agreed to refund $20 to my credit card. He told me to cut the pole to exactly 105 inches, three inches shorter than my ceiling, and it should work. So my friend drove me to Lowe's and a nice boy in the plumbing department cut my pole down free of charge.

    I was praying that everything else would just go smoothly, but no. We got back to my apartment and tried to put everything together, but when we tried to insert the coupler into the end of the pole that had been cut it wouldn't fit! The device that the boy at Lowe's used to cut the pole had made it just slightly concave at the end, so it was now like one millimeter too small and no matter how hard we tried to jam it in it would not go. After an hour of trying I called Platinum Stages again and was planning to ask them to exchange my pole for one that was actually the right size from the start. The guy (same pissy one from earlier) was giving me some suggestions on how to get the coupler into the pole and while I was on the phone with him I happened to glance at the instruction sheet that came with the pole. Okay first of all, step 1 says "If you ordered a pole with your spinning kit...skip to step 3" and obviously I had, so I had never even bothered to read step 2, which says "If you are adapting your current pole to work with the spinning kit cut your pole 3 7/8" shorter than your floor to ceiling measurement". That's right 3 and 7/8 inches! So I said to the guy on the phone "Wait a minute, the instructions say 3 7/8 inches but you told me three inches. Which one is it?" and he went off on me, saying all this bullshit like "Well if the instructions say 3 7/8 inches then that's what it is. I thought you had a different pole. We sell so many products, how was I supposed to know which pole you had? You shouldn't have listened to me, that's why we give you instructions. You need to follow the instructions. It's not my fault if you can't follow some simple instructions..." and on and on! Ooh I was SO PISSED! He finally agreed to refund another $20.

    So my friend and I drove BACK to Lowe's and the nice boy cut another 7/8 of an inch off my pole and I bought a file to file down the inside edges of the pole and finally we were able to jam the coupler in.

    But the nightmare isn't over yet! When I got online the next day I checked my bank statement because I wanted to see if Platinum Stages had refunded me that $40. When I bought the pole the total was $305, plus $50 for shipping. So $355, right? I mean, that's what it said on the checkout page and I had to click to confirm my order and all that. Yet according to my bank statement they actually charged me $405!!! So I called again and the girl on the phone told me that it's an extra $50 shipping for poles over nine feet. First of all it doesn't say that anywhere on the website, and second, my pole was actually just under nine feet (nine feet=108 inches, the pole they sent was 107 1/4). But then she said some bullshit about how for calculating shipping they take the length of the pole and add the width of the pole, so according to them my pole was approximately nine feet and two inches. I pointed out that the pole they were supposed to send would've been 104 1/8 inches, and then if you add the two inch width that's still under nine feet. She reluctantly agreed to refund the extra $50.

    I didn't even bother arguing over the fact that I paid an extra $20 for a nickel plated bottom flange, and instead they sent one that's painted a sort of gold-ish color, and the paint is all chipped off like it was dropped about five times. In retrospect I wish I had demanded that money back too, but at the time I already had too much to deal with.

  2. #2
    Yekhefah
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    Default Re: I'll never order from Platinum Stages again!

    I sure love my Li'l Mynx! It arrived the next day with standard shipping and took about five minutes to install. Seriously though, I've just read so many horror stories here about PS... I'm sorry you had to go through all that. I hope it's over now and you enjoy your pole.

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    Default Re: I'll never order from Platinum Stages again!

    Yeah I have heard plenty of good things about Lil' Mynx, but I wish they offered a brass pole!

  4. #4
    God/dess holiday's Avatar
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    Default Re: I'll never order from Platinum Stages again!

    That seriously sucks. What terrible customer service. I hope they go out of business soon.

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    God/dess LuckiCharm's Avatar
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    Default Re: I'll never order from Platinum Stages again!

    i just got my lil mynx and i had no problems at all. the lady that took my order was very nice! the only problem i had putting it up was finding a drill because i didnt have one already. the drill bit didnt fit the drill i bought, so i had to use a smaller bit to make a smaller hole, but i made it bigger by drilling to side by side- if that makes any sense! it works great though. for anyone who is determined on buying a platinum stage pole after reading all this, lemme tell you a lil secret- IVE NEVER HEARD OR HAD FOR MYSELF FOR THAT MATTER A BAD EXPERIENCE WITH LIL MYNX! THEY ARE GREAT! please be smart about who you order from ladies!

    Anna, im sorry to hear about that! is your pole up and working now?

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    Default Re: I'll never order from Platinum Stages again!

    Yuck, sounds like PS has some really horrible customer service!

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    God/dess RoseWhite's Avatar
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    Default Re: I'll never order from Platinum Stages again!

    I tried to find this info on another thread, so as not to take up unnecessary space, but I couldn't, so just to clarify: Why exactly is a brass pole preferable to other kinds? What's the advantage?

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    God/dess Lysondra's Avatar
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    Default Re: I'll never order from Platinum Stages again!

    You can stick to a brass pole for tricks. a stainles steel pole is good for spinning moves.

  9. #9
    Cally
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    Default Re: I'll never order from Platinum Stages again!

    Brass poles are better for climbing and inaverted tricks and all dat fun stuff...

    Stainless steal poles imo SUCK ASS! The only thing they are good for is speed on a spin. They suck to climb, suck to hang off and just plain old suck. I've worked at way to many clubs with stainless steel poles and they drive me crazy. Gimme an 18 foot brass pole in my club any day

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    Veteran Member Tara Nicole's Avatar
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    Default Re: I'll never order from Platinum Stages again!

    Sorry to hear about what happened with P.S. , that stinks !

    I currently have one of the poles that SassySummer sells and I just love it. I didn't have to drill any holes in anything and it supports inverts, spins etc just fine.
    It was super easy to set up and it goes up and down in minutes so it is very easy to hide when needed.

    My pole arrived in about a week after I ordered off Ebay and is priced quite a bit lower than P.S. too. Also when I asked questions via Ebay they were all answered very quickly and in a polite yet personal fashion.

    The only fault I could find with my pole is that the neoprine (sp) pad came unglued a little bit after awhile butit was fixed very eaisly with a drop of super glue . It is worth mentioning though that I take my pole down after each use so it gets more wear and tear on that area than if I were to just leave it up.

    So if anyone is looking for a non spinning pole you might want to consider buying from Summer.

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    Default Re: I'll never order from Platinum Stages again!

    Yep my pole is up and working now. I have to take a break from it because my body got really sore after the first couple days. The club I'm working at now doesn't have a pole, so I hadn't been on one in months!

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    Featured Member MeganS's Avatar
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    Default Re: I'll never order from Platinum Stages again!

    What about the 'Platinum Stages' stage with built in pole? I want one of those. Any input?
    "A dress makes no sense unless it inspires men to want to take it off you."
    Francoise Sagan

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    Default Re: I'll never order from Platinum Stages again!

    Hmmmm...I want one of those "no stay" spinning poles from PS sooooooooooooo bad. But, I'm afraid to order one. Not like I could even use it right now, but still...

    I'm sorry to hear that you had such a bad experience. That's so sad. I want that pole, but this makes me think twice about placing an order.

  14. #14
    God/dess sassysummer's Avatar
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    Default Re: I'll never order from Platinum Stages again!

    Quote Originally Posted by Tara Nicole

    So if anyone is looking for a non spinning pole you might want to consider buying from Summer.

    MWAH!!! Thanks for helping support the "grow summer's boobies fund!" hahaha

    I actually do have spinning poles too, but they are permanent mount, not removable.


    That sucks that you had such a hard time with them, I had heard they they were starting to get better with c/s. You'd think that with as many poles as they sell, they would've had fedex/ups do a pick-up and send you another. Sure they might lose out on the $$ for that pole after all the shipping costs, but DAMN, don't they know that word of mouth, especially bad, spreads like wildfire!

    I'm soooo dying to manufacter stainless and brass poles that are similar...I wish i had the 1. time 2. resources to do it!





    Now selling Platinum Stages Poles!
    Order through me & get a FREE instructional video!



    "Normal is not something to aspire to, it's something to get away from." Jodie Foster

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    God/dess KamrynAnne's Avatar
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    Default Re: I'll never order from Platinum Stages again!

    damn girl.. thats a downer about your pole.... hopefully you'll get it straightened out...

  16. #16
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    Default Re: I'll never order from Platinum Stages again!

    I've owned Platinum Stages Super Pole removeable pole, Poledanzers brass pole and now the X-pole. I've used the Lil Minx Removable Pro Pole once.

    If you've seen the other thread on stripper pole info, you know my problems with PS. Basically their customer service is so bad that I would never recommend them to anyone. If you have any problems as Anna and I did, you will be treated with such contempt and disrespect that it simply isn't worth it when there are plenty of other quality poles on the market. Their new Super Pole isn't bad in design but I can't compare it through personal use.

    The stage pole by PS I've not tried either though I've heard great reviews on the quality. The only problem is with a 4 foot stage, you only have 2 feet around the base of the pole on all sides which gives you very little room for floor work. Second, the pole is 7 feet long, the stage is 1 foot high...so the pole that sticks out above the stage is only 6 feet high which is pretty short for making the most of your moves and tricks.

    My only concern with the PoleDanzer pole is the ceiling mount as it's only 4x4inches. This does not spread the load enough on the ceiling and even if you are under a joist, you can wind up with a "dent" in the drywall from the pressure. I've spoken to them about a larger ceiling mount but for now they are recommending to customers to buy a 3mil piece of aluminum or sheet metal, 18x18 inches square, and placing that between the pole and the ceiling. I adapted a piece of oak the same size which works just as well.

    Spinning poles are great as you can do different types of dance and moves with them, but be aware that they can make people who are not normally prone to motion sickness dizzy.

    Finally as for finishes. Avoid the colored, powder coated poles as they will eventually chip and nick off the finish. Brass is a great finish, very grippy and you can spin with no problems as long as you practice and learn how to grip without too much pressure. Polished stainless is less grippy.

    Also keep in mind that brass poles absorb a lot of oil and tarnish quickly requiring regular polishing.

    The X-pole is polished chrome which grips more than the stainless but less than the brass. Now, the X-pole company has announced the release of it's new pole, which is made out of Titanium! This pole grips even better than the brass poles and is gold tone in color. I've not yet used it myself but those who tried it at the Miss Pole Princess Competition in the UK last month raved about it!

    Personally, I feel that the X-pole has all the features of every other removable pole, is well made, customer service is unbeatable, and the price is comparable to all the others or even better. And it is strong enough when properly installed to to any tricks, mounts or inverts without pulling the pole down with you!

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    God/dess Sophia_Starina's Avatar
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    Default Re: I'll never order from Platinum Stages again!

    The X Pole needs to start shipping to the US.
    Quote Originally Posted by Jay12 View Post
    ^What Sophia said.
    Quote Originally Posted by yoda57us View Post
    I wish there was an "auto-like" setting that I could just have applied to all of your posts Sophia....

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    God/dess VenusGoddess's Avatar
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    Default Re: I'll never order from Platinum Stages again!

    Quote Originally Posted by Empyrean
    The X-pole is polished chrome which grips more than the stainless but less than the brass. Now, the X-pole company has announced the release of it's new pole, which is made out of Titanium! This pole grips even better than the brass poles and is gold tone in color. I've not yet used it myself but those who tried it at the Miss Pole Princess Competition in the UK last month raved about it!

    Personally, I feel that the X-pole has all the features of every other removable pole, is well made, customer service is unbeatable, and the price is comparable to all the others or even better. And it is strong enough when properly installed to to any tricks, mounts or inverts without pulling the pole down with you!
    Do you live in the US? If so, how did you get the X Pole?

  19. #19
    God/dess Bridgette's Avatar
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    Default Re: I'll never order from Platinum Stages again!

    Quote Originally Posted by holiday
    That seriously sucks. What terrible customer service. I hope they go out of business soon.
    Yeah, bf and I are putting a pole in the spare room and I'm kinda torn as to where to buy from. I want the brass pole but I don't want the headaches that come with buying from PS. They won't go out of business as long as Lil Mynx doesn't offer brass poles I'm afraid

    Quote Originally Posted by pheno View Post
    When you lead a nontraditional life don't try to measure it with traditional milestones.

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    Default Re: I'll never order from Platinum Stages again!

    Hi....yes, you can get the x-pole delivered to the US. Unfortunately I THINK they are currently out of stock but their next shipment is due in early May...they only took 5 days to get my pole here to me when I ordered it.

    Can I post a link on here? Not sure so for now, email me and I'll give you the website link for them.

  21. #21
    God/dess Lysondra's Avatar
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    Default Re: I'll never order from Platinum Stages again!

    Anybody ship poles to Aus.?

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    Default Re: I'll never order from Platinum Stages again!

    Post the link!!!

    It's ok to post a link as long as you are not using it to spam your own business/site.

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    Default Re: I'll never order from Platinum Stages again!


  24. #24
    God/dess VenusGoddess's Avatar
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    Default Re: I'll never order from Platinum Stages again!

    Cool, thanks!!

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    Veteran Member alenadowns's Avatar
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    Default Re: I'll never order from Platinum Stages again!

    I had to post something here...

    I had recently purchased a Platnium Stages Removeable/Spinning SuperPole.

    I live in Canada, the delivery took 9 days, all parts were received in new / undamaged condition.

    I have worked with X-Pole, Peek-a-Boo (a joke), stationary brass, and now Platnium.

    IMHO.....I like the Superpole! I can do flagpoles, inverts, and vertical drops. It holds my weight (and my husbands..220lbs).

    I teach in studio pole dance classes in Alberta, and now thanks to the Superpole, I have taught over 45 in home classes now and have never had a problem installing or removing. I now have a 90% student return rate...so I guess they are not that bad!

    Customer service was not an issue for me either!!
    Last edited by alenadowns; 08-30-2006 at 09:08 AM. Reason: spelling

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