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Thread: Another AOL cancel problem, from over two years ago.

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    Default Another AOL cancel problem, from over two years ago.

    I signed up for the "free trial" around two or more years ago....sent a polite email requesting cancellation at the end of the trial because it wasn't quite what I wanted...I hate portals...only want an "on-ramp" to the 'Net.

    Got a bill long ago and sent another polite email...then forgot about it until now...they're trying to collect four months worth of usage from me, when I didn't touch it after sending the cancel request email.

    Recently received a letter from NCO Financial Systems...called them earlier, and verbally-speaking, nearly "took the CSR's head off." I wouldn't have been nearly so furious, but I lost it hearing yet another CSR with an Indian accent.

    Didn't calm down much, especially when I asked to speak to his supervisor. His supervisor was "in a meeting" according to him - yeah, right. as though I'll believe that crap! Just made me angrier.

    He said he noted on the system I'm disputing the charges. Well, as I told him at the end of our "conversation," without calming down that much, he was told, "If AOL attempts to collect one cent of this, I'll do whatever I have to do to cost AOL one hundred customers." And I will do exactly that. It's over less than $100.00, but that isn't the real problem for me. I have 'effing HAD IT with businesses which pull this crap, so it's time to start fighting back in ways that will cost these rumpwipe businesses a whole lot more, financially-speaking, than they'll ever gain by pursuing these types of collections.

    I'm not sure, but should a call be made to AOL telling them of my response, if they attempt to collect one penny of these funds?

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    Default Re: Another AOL cancel problem, from over two years ago.

    NCO has the account now, and whether or not you can go back to AOL to address the problem depends on how NCO obtained the account. If they purchased it from AOL, then they own it, and working with AOL will not work. However, if they are just doing the collecting for AOL, then going to AOL might help.

    NCO is absolute mutherfuckin scum (in more polite terms, a collection agency that does not play by the rules, and often buys up ambiguous debt). They once sent me collection letters for medical services that were never rendered. I went to http://www.creditboards.com for specific advice, and sent letters via CMRR. Demand validation of the debt. NCO rarely has this alleged "proof," and they are likely to fold, especially after all the publicity from the recorded AOL cancellation fiasco. I'd stop calling them on the phone, and do all business through the mail, CMRR so that you have proof of everything....make sure this doesn't show up on your credit report, and don't admit anything to NCO yet.

    I'm not an expert by any means, but many people at creditboards have worked with NCO, and I got them to drop the bogus charge from my credit report. So, I'd advise you go there and read some posts...this will likely go away relatively easily, but again, NCO is a scum debt collection company, for the most part. Good luck!
    "Seeing the landscape at this superficial level only captures its boring uniformity, not allowing you to immerse yourself in the spirit of the place; for that you must stop at least several days."

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