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Thread: HSBC screwed me over...AGAIN!

  1. #1
    PhillyDancer1982
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    Angry HSBC screwed me over...AGAIN!

    I've had a BonTon store credit card for 4 years now. I barely use it, and when I do, I always pay it on time. Recently, my BonTon credit card service got bought out and run by HSBC bank. I hate HSBC because I had a MasterCard with one of their companies a few years ago, and they falsely accused me of not making a payment. This false "delinquency" ruined my credit at the time. It took many phone calls and finally a complaint report to the Better Business Bureau, before the bad mark was removed from my credit report. Since then, I've hated HSBC and I was angry to find out that HSBC had bought out both my BonTon AND Boscov's store credit cards.

    Earlier this month, I stopped in the BonTon store and paid my credit card payment with cash at one of the cash registers. I do this because it's easier than mailing a check, and because the cash payment posts immediately. I paid this bill 2 days before the required due date. Then today, I got a statement from BonTon and they disacknowledged my payment, plus added a late fee! So now my bill is $76, when it should be $40. I am very angry at this, and this is the SECOND time in less than 2 years that HSBC has screwed me.

    I am very upset because I put an obsessively large amount of effort into maintaining my credit. I do not want to pay all these stupid fees. I called HSBC and they were rude and VERY unhelpful, as usual. They told me that I need to find the receipt showing that I made the cash payment, but to be honest I do not know if I even have it still. Part of this is because I've been running around like a madman(busy with many jobs), I've switched purses, and other things. Yeah maybe I should have saved my receipt as I normally do, but it is STILL their fault. THEY'RE the ones getting paid, so THEY should be the ones to research the cash register transactions at that store for that date. I am angry because I feel like this stuff always happens to me, time and time again. If I wanted to get a late fee, I woulda saved myself the $20 and spent it on a nice dinner out, insteada eating cheap eggs and putting the $20 to BonTon. If I want to donate "charity" money, I'd rather donate it to the Cancer Society instead of HSBC's greedy grabby paws. Has anyone else had such an angering experience with HSBC? What should I do? I was so angry today(this occured on top of a few other major annoyances; one was a police report that I filed against someone), that I ripped up my BonTon statement and cursed about it in front of my roommate.

  2. #2
    Moderator Optimist's Avatar
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    Default Re: HSBC screwed me over...AGAIN!

    CLOSE THE ACCOUNT!!!! HSBC is the devil! check it out www.creditboards.com/forums/index.php?showtopic=668&hl=hsbc
    Last edited by Optimist; 10-24-2006 at 10:57 AM.

  3. #3
    Veteran Member Rockette's Avatar
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    Default Re: HSBC screwed me over...AGAIN!

    I used to have a lot of problems with HSBC. They are extremely by the book and penny-pinching assholes, but luckily for them, one financial advisor from the branch I go to convinced me to stay. Once they took nearly 1000 dollars from me because I actually was building up late fees on a credit card from them, without me knowing it. This was when I lived in a mulitple family home, renting out a 1 bedroom apartment and my neighbors were taking my mail. There was no way for me to know because I wasn't getting the late notices in my mailbox, and it didn't show up when I called for the balance either. I nearly ended up closing my account until my friend who works for HSBC helped me out. He not only gave me an awesome rate for a savings account, but also helped me out with reliable mutual funds.

    If I were you though, I would close the account post haste.

    HSBC being one of the largest banks in the world, really does not care about people with small accounts with them. But when you start building up a few hundred grand in your account, they pay more attention to you. Just how they've always been.
    Isocrates: “Democracy destroys itself because it abuses its right to freedom and equality. Because it teaches its citizens to consider audacity as a right, lawlessness as a freedom, abrasive speech as equality, and anarchy as progress.”

  4. #4
    PhillyDancer1982
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    Default Re: HSBC screwed me over...AGAIN!

    Yeah, but if I close my BonTon account, my credit score will be hurt. My BonTon card is one of my oldest accounts on my credit report. One of the factors that consistently hurts my score and gets me loan rejections is "not long enough length of credit history." I hate HSBC so much. What should I do about the BonTon card? Would threatening to close my account convince them to take off the fees and acknowledge my alleged payment? Also, I get coupons/discounts for Boscov's and BonTon by using store cards...It angers me that if I close my account, HSBC is causing me to lose money AGAIN.

  5. #5
    PhillyDancer1982
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    Default Re: HSBC screwed me over...AGAIN!

    As for HSBC being "by the book," I think you are being too nice by saying that about them. Cause if they were really by the book, they wouldn't lie, falsely accuse, deny wrongdoings, and charge usurious fees! If you check out their Better Business Bureau, they have complaints in the THOUSANDS. The ONLY big company that I've seen with more complaints, is Sprint...and they are assholes too, but that's a different story. They really should get sued or shut down. I'm glad to know that you guys agree with me here!

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    Moderator Optimist's Avatar
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    Default Re: HSBC screwed me over...AGAIN!

    Pay it off and sock drawer it, meaning don't use it at all. You get credit for the age of the credit line but you don't have to deal with them.

  7. #7
    God/dess Deogol's Avatar
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    Default Re: HSBC screwed me over...AGAIN!

    Yep. Pay it off and never use it but every six months. Then the very next day the charge posts pay it off.

    If they are going to give you shit, then don't give them your business. Personally, I would close the account. I have two credit cards and a car loan. Everything else is paid off and the cards are paid off every month long before they are due.

    (One card I don't even use.)

    Credit card issuers are simply untrustworthy and it is far easier for them to fuck you than for you to fuck them. Just stay off their playground and they can't bully you.

  8. #8
    PhillyDancer1982
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    Default Re: HSBC screwed me over...AGAIN!

    OK good advice guys. On the other hand, what should I do about the situation on hand? I don't wanna donate my $35 to HSB-fuckin-C. I'd much rather give it to the Cancer Society or Salvation Army, as I do with extra money on occasion. Should I pay it? Should I refuse, and keep disputing it?

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    Default Re: HSBC screwed me over...AGAIN!

    I've got an HSBC card and never had a prob, but then I've never tried to pay a bill in cash somewhere, didn't even know you could do that. Anyway, I'd say find that receipt or just pay em and maybe you shouldn't try to pay in person anymore, I do all my bills online through a 3rd party for duplicate proof of payment.

  10. #10
    PhillyDancer1982
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    Default Re: HSBC screwed me over...AGAIN!

    Well, here's the thing. The reason I paid my bill in person, was because it was a department store credit card that happens to be handled by HSBC. At most department stores, you can usually pay your bill in person at one of the store's cash registers. This allows the payment to post immediately, and also avoids the hassle of writing checks and so on. Knowing them, if I send an old-fashioned check via mail, they'll probably falsely claim that they received it late and STILL find a way to give me late fees.

    As far as paying online, that is actually what screwed me with HSBC the first time around. I had a Household Bank MasterCard and I utilized their account online thing to make online payments that would come out of my checking account. One of those times, I made a payment online after successfully changing my checking account info(I'd changed banks). They screwed up and took the money out of the wrong checking account...I do not know what could have caused it other than a computer program error(a lot of credit card account websites don't work well, and are often "shut down" for maintenance work on occasions), or them deliberately trying to mess me up. At the time that this "screw up" happened, I was over my limit and was able to get money for the payment only a few short days before it woulda been considered "late"(thanks to dancing). Perhaps they were hoping that I'd pay late, so that they could charge me enormous interest, overlimit, and late penalty fees. I probably "burst their bubble" when suddenly out of nowhere, I had the money to pay down my card and in my opinion, they probably made that mistake on "purpose" as a way to get extra money out of me. It took much aggravation, phone calls, threats, crying, Better Business Bureau complaints, and eight whole months before I finally had the entire thing completely resolved. HSBC is a HORRIBLE company. I hope they go out of business(which is the corporate equivalent of wishing someone was dead).

  11. #11
    Featured Member Vamp's Avatar
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    Default Re: HSBC screwed me over...AGAIN!

    Credit card companies are now putting some payments on hold, they call it a float payment. If you make a credit card payment in person on some store cards or at a local branch the payment goes on hold for five days. The payment is sent to the credit card payment processing division in the mean time. They payment is supposed to post for the date you originally made it though. Sometimes there are errors with posting the payment itself.

    Threatening to close your account rarely means much to a credit card company. I would call customer service and request to speak to manager or supervisor. Go over the situation with them politely and ask for the fee to be waived. If they refuse, escalate it a little more and let them know that if making a payment at a cash register isnt enough for them then you will need to take your biz else where. If that doesnt work instead of going off just pay the account off and let it sit.

    Like Rockette explained if you dont it will just get late fees upon late fees. It isnt worth the hassle.

  12. #12
    PhillyDancer1982
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    Default Re: HSBC screwed me over...AGAIN!

    OK that might be a good idea. It's not just the late fee however, it is also my $20 payment that they didn't acknowledge. There is no mention of my $20 cash payment ANYWHERE on my statement or in HSBC's supposed records. It is angering. I coulda donated that $20 somewhere else if I wanted my account to go overdue(which I didn't).

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    Featured Member scorpio's Avatar
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    Default Re: HSBC screwed me over...AGAIN!

    close the account. It will not hurt you because store charges do not carry any credit weight, unless you pay late.

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    Featured Member Hello_Kitty27's Avatar
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    Default Re: HSBC screwed me over...AGAIN!

    Scorpio I disagree, my oldest cc accounts are store cards managed by a large bank and I have pretty high limits with them......I've been told by many many many financial smarty-pants people
    (bankers, real estate people and mortgage people that are family members) not to ever close those accounts. What I have against me (as far as credit score) are: length of open credit and that I don't have a mortgage.

    I opened an Express card and a Victoria's Secret card the week of my 18th bday. I am now 26. I have other 'real' credit cards and am diligent about paying them on time, etc, but they do definitely carry credit weight. Without them, I'd have 3 years less of open credit history. In fact, I had a Sears card that I had from age 19 until 21. I closed it after I paid it off and that counted against me! It took quite a few points off my score. And my limit on that was less than $500.

    Anyways, back to the situation at hand. I would try to look for the receipt and dispute it. If you can't find it, then I'd follow Vamp's advice.






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  15. #15
    God/dess Deogol's Avatar
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    Default Re: HSBC screwed me over...AGAIN!

    Quote Originally Posted by Hello_Kitty27
    Scorpio I disagree, my oldest cc accounts are store cards managed by a large bank and I have pretty high limits with them......I've been told by many many many financial smarty-pants people
    (bankers, real estate people and mortgage people that are family members) not to ever close those accounts. What I have against me (as far as credit score) are: length of open credit and that I don't have a mortgage.

    I opened an Express card and a Victoria's Secret card the week of my 18th bday. I am now 26. I have other 'real' credit cards and am diligent about paying them on time, etc, but they do definitely carry credit weight. Without them, I'd have 3 years less of open credit history. In fact, I had a Sears card that I had from age 19 until 21. I closed it after I paid it off and that counted against me! It took quite a few points off my score. And my limit on that was less than $500.

    Anyways, back to the situation at hand. I would try to look for the receipt and dispute it. If you can't find it, then I'd follow Vamp's advice.
    I dunno - like I said, I have two active credit cards and an active car loan. I have multiple closed satisfactory accounts. When I did my credit score it was in the low 800s. I think it has more to do with how much money you push through those cards and how often you pay regularly (especially if you pay them off each month.)

    When I got an American Express card I started getting credit offers up the wah zoo.

    I don't think one needs to go through a bunch of hassle and slurp up unneeded credit to get a good credit score.

  16. #16
    Featured Member Vamp's Avatar
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    Default Re: HSBC screwed me over...AGAIN!

    Without looking at a credit report no one can tell you if closing any account will have a positive or negative impact on your credit report.

    Store credit cards are reported to the credit reporting agency like any other credit card. Just because one type of lender considers them irrelevant doesnt mean all lenders will. If you have had the card for a long time closing it could impact your raw credit score. Long standing credit of any kind is a factor in your credit score.


    http://www.myfico.com/CreditEducatio...YourScore.aspx



    The largest factor in your credit score is your payment history. Even if you pay off a credit card balence every month in full you are still establishing good credit. Your credit report will reflect you made an on time payment for that month. Length of credit history is a small factor but one none the less.

    Check out the link above for more information about more details about what impacts your credit score.

  17. #17
    PhillyDancer1982
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    Default Re: HSBC screwed me over...AGAIN!

    Yes Vamp, that is what I was worrying about and that is why I don't want to close the account. HSBC has costed me money, time, stress, and lowered self-esteem...the LAST thing I want them to do is smolder my credit score on top of it all. I fucking hate them. Why the HELL does it seem like everyone is either falsely accusing me lately, or demanding things, or yelling at me, or just being plain mean/dissing this week??? Even on the day that I got the shitty BonTon statement, I was in the middle of disputing a doctor's bill(they accidentally-on-purpose didn't file my claim right), downgrading my cable to avoid it more than doubling, found out my criminal record has more derogatory errors than my credit report had at one time, checking up on a police report I filed for a credit card stolen from my club, and getting falsely accused by the manager(of the same club that my card was stolen from) for trying to "steal" money via doing lapdances without paying out the house fee(which was NOT my intention at all; long confusing story) What the hell did I do wrong?? I just want to break some asshole's neck.

  18. #18
    PhillyDancer1982
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    Default Re: HSBC screwed me over...AGAIN!

    Well what do you know, in words of Britney Fucking Spears, oops they did it AGAIN. During the very next billing statement, they disacknowledged my in-store payment AGAIN...this time for $40 instead of $20(to pay off the account at the balance that it SHOULD be at, without the late fee and while subtracting the $20 that I really did pay). This time though, I saved the receipt because I figured that would happen. What's ironic is, at the time that I was paying in-person for my credit card, I was bitching really loudly on the phone(to a SW person, too!) about how pissy I was at HSBC and how they screwed me over and how I was never shopping at BonTon again. Fucking idiots!

    I looked at my statement, and apparently it took until NOVEMBER for them to process a payment I'd made in AUGUST. WTF. I argued with them on the phone yesterday and faxed over the receipt and a fax cover letter essentially DEMANDING that they deduct my $40 payment from what I owe, and that I refuse to pay the minimum $10 payment by December 9th(I also refuse to accept late fees), if all I really owe is $2.39. I told them what Vamp advised saying, which was "what, an in-person cash payment isn't good enough for you?"(The reason I don't pay online, is because a different HSBC-related card screwed that up and it took almost a year to get the subsequent bad marks off my credit report) I don't think I will ever be using that card ever again.

  19. #19
    God/dess whirlerz's Avatar
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    Default Re: HSBC screwed me over...AGAIN!

    Well damn! sorry about that PD.
    I just got a card w/them, sh**. It was over the limit, thanks in part to lovely Blow Cross/Blow Shield Insurance. I had to take a cash advance. I did just send in a $125.00 payment, tho.


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    God/dess VenusGoddess's Avatar
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    Default Re: HSBC screwed me over...AGAIN!

    Hmmm...we have 3 HSBC credit cards. Never had a problem with them at all. In fact, when we made an International purchase, their customer service dept. called us to verify it was legit before they would authorize the transaction.

    Sorry to hear you've had problems with them.

  21. #21
    PhillyDancer1982
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    Default Re: HSBC screwed me over...AGAIN!

    ^ Yeah, well this is the SECOND card with HSBC/Household and the THIRD total incident with them that has given me problems. They are nothing but a headache and I always get in trouble for stuff that isn't my fault. After the first incident I had with them(I had a Household Bank MasterCard; they screwed up my online payment, taking it from the wrong bank account, then it took 9months before they removed the subsequent derogatory mark from my credit report), I swore that I would never ever get another HSBC/Household card again. By this time, my Household Bank MasterCard was closed(they closed my account pretty damn quickly, over some drama that wasn't even my fault; at the time I was happy, until I saw the points it took off my credit report by being closed), I swore that I would never ever open another account with them again.

    But of course not one, but TWO of my department store cards have just been turned over to HSBC. They SUCK. So I guess BonTon is gonna pay for their little mistake of turning their accounts over to HSBC, when I stop using my store card there.

    The reason that HSBC is such a crappy company, is because they are generally subprime and they target people with bad or no credit...not always, but usually. I would be very careful with them and even if I've had a good experience with them so far, I would walk on eggshells with them...for example, check my account transactions online on a frequent regular basis...because they've been known to put on false fees or disacknowledge payments or whatever it takes to "steal" an extra dollar(or many) from their customer.

  22. #22
    Featured Member Hello_Kitty27's Avatar
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    Default Re: HSBC screwed me over...AGAIN!

    I'm curious to know ......Which other dept stores cc's changed to HSBC??






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  23. #23
    God/dess Deogol's Avatar
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    Default Re: HSBC screwed me over...AGAIN!

    Best Buy,
    Bon-Ton,
    CompUSA,
    Costco,
    Helzberg Diamonds,
    Neiman Marcus,
    Saks,
    Sony and
    Yamaha



    Levitz Furniture



    Suppossedly there are 60+ of em out there.

  24. #24
    God/dess VenusGoddess's Avatar
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    Default Re: HSBC screwed me over...AGAIN!

    Costco? Costco doesn't have a credit card. The only card that they accept is American Express...am I missing something?

  25. #25
    God/dess JustJayda's Avatar
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    Default Re: HSBC screwed me over...AGAIN!

    Yeah VG, they (Costco) have AMEX.


    http://www.costco.com/Browse/Productgroup.aspx?Prodid=11172036&Ne=4000000&N=400 1215&Mo=10&cm_re=1-_-Bottom_Nav-_-Bottom_creditcards&No=8&Nr=P_CatalogName:BC&cat=50 3&Ns=P_Price|1||P_SignDesc1&Sp=C
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