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Thread: Vitacost.com

  1. #1
    Featured Member cameronfl's Avatar
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    Default Vitacost.com

    Has anyone else had trouble with them?? I ordered a bottle (ONE) of Tonalin from them...they sent a second bottle about a week after the first came and charged me for it. I emailed them telling them that I did not order a second bottle and to please credit my account.

    They sent me a label to send the bottle back. I said I would be happy to as soon as my account was credited. i just checked my account and they are charging me a THIRD time!!!!!

    Now I'm getting pissed. I emailed them again and will attempt to call tomorrow when they open.

    Has anyone dealt withthem before? How is their cust. service dept? I am never going to order from them again if they operate like this....
    People always ask me, did I ever learn anything when I was a stripper? Yeah, I did. One man plus two beers equals 20 dollars.
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  2. #2
    Lola Rose
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    Default Re: Vitacost.com

    report to the BBB, but warn them first. often, the warning of reporting is enough for a company to shape up.

  3. #3
    God/dess sxybrat07's Avatar
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    Default Re: Vitacost.com

    Eep, I ordered from them right after you did, I hope they don't do the same thing to me! Other than the one order, I haven't dealt with them. I think Chrissy68 does though, maybe she would know...
    I believe you Dottie and you have my support

  4. #4
    Featured Member cameronfl's Avatar
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    Default Re: Vitacost.com

    Ok....I finally got someone on the phone. apparently when you order from them you get placed in an automatic shipping where they just keep sending the stuff to you and charging you for it until you say stop. And they send it fast..I havent even finished the first bottle yet, and I have a second with a third on the way....yikes!

    The girl was nice though and stopped the auto ship for me and is crediting me for the shipping on the 2nd and 3rd shipments....and I get to keep them. So I'm ALL set for Tonalin for awhile!! She said that in the shopping cart theres an auto ship thing you need to un-check if you dont want it(I guess I missed that..and I'm usually pretty good at catching that kind of thing). So be careful when ordering!
    People always ask me, did I ever learn anything when I was a stripper? Yeah, I did. One man plus two beers equals 20 dollars.
    -- Anna Nicole Smith

    Myspace is an obsession...much like Stripperweb...
    http://www.myspace.com/cameronkeys (real myspace)

    http://www.myspace.com/sexyhotdancer(work myspace)


    Just remember...if the world didn't suck, we'd all fall off.

  5. #5
    God/dess Chrissy68's Avatar
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    Default Re: Vitacost.com

    yea i do... i have ordered over 10 times and never had a problem... and they've never sent me stuff when i didnt order, automatically.. wow. im surprised!

    Love it!

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