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Thread: sad customers

  1. #1
    Featured Member xoxoGracexoxo's Avatar
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    Default sad customers

    Not all customers come in because they're celebrating. Sometimes guys come in because something awful is happening in their lives and they want some distraction.
    How do you handle those guys?

    This is what worked for me last night: I sat down with a guy who, after a minute or two, volunteered that he was getting divorced after twenty years of marriage. I made soothing noises but didn't ask questions, cause I didn't want to get the conversation going down that track. Pretty soon we were talking about something else...to wit, his father's funeral back in January. It just went on and on like that: I reminded him on an old girlfriend...who's in jail now for drunk driving. And so on.He was a nice guy, just in a really gloomy mood.

    Usually I would just move on at this point, but it was REALLY slow last night. Then he asked me about the scar on my torso. I told him about the car accident I was in, and he asked lots of questions and seemed much more interested in me, so I downgraded my hustle from "wheeeeletshavefun!!!" to something much more down to earth. I also talked about the time my dog got shot, and he liked that story, too. He ended up spending a lot of money on me and swearing to come back. I have a feeling that if I'd stuck with being silly and fun and trying to cheer him up, he wouldn't have liked me nearly as much.

    This hustle took a lot more time than my usual, and I probably wouldn't use it on a busy night, but in this instance it was worth it. Maybe sometimes it's important to share your customers mood, even if it's not the greatest mood...what do you think?

  2. #2
    Lola Rose
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    Default Re: sad customers

    I sort of agree. But it is a risk with something like this. I don't really like to risk wasting my time, a slow payoff isn't for me, my style.

    So, if I know a guy needs some serious sympathy/comiseration I'll try to get him back to vip much sooner. "This is such a close hitting topic, I really don't feel comfortable discussing it in front of all my coworkers or having to change into stage mode really quick, so lets go have some personal time in vip, just you and me "

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    God/dess jaizaine's Avatar
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    Default Re: sad customers

    Usually Im all about the money but if it was a slow night I would probably do it. Im a pretty sympathetic person and can't resist trying to cheer up someone who is doing it tough.

    I had a guy come in telling me how his wife is cheating on him - they are separated but still living together and she was flaunting it in his face.
    I listened and then when i danced for him he said he hasn't felt the touch of a woman in so long and thanked me and i felt really good that what i did actually made someone who was very down feel better.

  4. #4
    madmaxine
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    Default Re: sad customers

    I've had a few of these customers. (My favorite was the widower whose mother-in-law died months later, leaving him with 3 daughters & no female role model for them...I talked to him for free since I wanted make some worth out of my disaster of dating a widower....)

    Even if you can't hustle these guys, be kind to them...It's likely in the future when things are brighter, they will come back to see you to have a more lighthearted night of entertainment.
    PS Don't get snowed by anyone though- sometimes I think guys make up sob stories for attention. Use your gut instinct in gauging these men.

  5. #5
    Featured Member xoxoGracexoxo's Avatar
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    Default Re: sad customers

    I usually DON'T spend time with sad guys, because I don't know how to make money off them. My normal goofy high spirits really seem to grate on them. This time, I took it down a notch and talked about some of the less-than-rosy parts of my own life, and he really responded to it. It took a while to build the rapport, and on a busier night I probably wouldn't have spent that much time, but it paid off in the end and I was one of the few girls who made money that night. I felt like I'd figured out a secret for making money off these guys. We like to make fun of girls who going around telling customers how bad their lives are and then begging for money, but in the right circumstances with the right guy, a touch of this can work.

    Think about it, if you were in a bad mood, would you rather have some ridiculously happy person bouncing up and down in your lap talking about how great and fun everything is, or would you rather have somebody commiserate with you for a little bit?

    Obviously, it has to be done carefully. I didn't just plop down and tell him my whole life's story, and I did make sure that everything I said ended on an optimistic note and led back to the idea of a dance. But I think a big part of rapport building is being able to get inside your customer's mood. If he's in a bad mood, you need to be able to relate to that, too.

    Anyway, probably not a good hustle for a busy night, but it paid off for me on Monday.

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    Default Re: sad customers

    Well, misery loves company right? So I'm glad it worked out for you, but if it were me I think I'd soak it up awhile and then say how sorry I was that he was having a hard time, but things would get better! And in consideration for his mood I'd leave if he wanted, or stay and start making things better right then. Notice there is no option for him to keep crying on my shoulder without paying ;]

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    God/dess Bridgette's Avatar
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    Default Re: sad customers

    Mmm, I absorb too much of what others are feeling so I just have to get away from those guys. If I stuck around I'd wind up feeling down as well and I cannot afford to do that at work.

    <------Way too empathetic sometimes.

    Quote Originally Posted by pheno View Post
    When you lead a nontraditional life don't try to measure it with traditional milestones.

  8. #8
    Featured Member xoxoGracexoxo's Avatar
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    Default Re: sad customers

    Quote Originally Posted by phairestofthemall View Post
    Well, misery loves company right? So I'm glad it worked out for you, but if it were me I think I'd soak it up awhile and then say how sorry I was that he was having a hard time, but things would get better! And in consideration for his mood I'd leave if he wanted, or stay and start making things better right then. Notice there is no option for him to keep crying on my shoulder without paying ;]
    I agree. You did all get the part where I said I made a lot of money off this guy, right? I'm not advocating we give free therapy to sadsacks. I'm saying, there may be money to be made if you work it right. I had previously written these guys off as a complete waste of time -- if I sat down with someone and he launched into some sad story, I was out of there as fast as was politely possible. But if I'd done that Monday night, I probably would have been broke at the end of the night like the rest of the girls were.

    Anyway, just saying.

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    God/dess Silverback's Avatar
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    Default Re: sad customers

    Quote Originally Posted by phairestofthemall View Post
    Well, misery loves company right?
    But, she will never foot the bill.
    "He will come in one of the pre-chosen forms. During the rectification of the Vuldrini, the traveler came as a large and moving Torg! Then, during the third reconciliation of the last of the McKetrick supplicants, they chose a new form for him: that of a giant Slor! Many Shuvs and Zuuls knew what it was to be roasted in the depths of the Slor that day, I can tell you!"

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